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    Issues with the ASUS N550JV keyboard

    Discussion in 'Asus' started by asusLappy, Jul 3, 2017.

  1. asusLappy

    asusLappy Newbie

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    I have a problem with the keyboard with this laptop. A host of keys don't work. It is also causing problems with software in that I think keyboard is resetting a certain software because it thinks that certain keys are being pressed to cause a reset

    I want to know how I can replace the keyboard as a whole, because it seems to be stuck firmly in place with the assembly of the bezel. I have tried to scrape of some of the bezel, but it doesn't seem to be loosening.
     
    asusLappy, Jul 3, 2017
    #1
  2. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    You can try following the instructions below and re-seating your keyboard. To get the keyboard replaced you would need to contact ASUS or the vendor you purchased the system from.
     
    Support.2@XOTIC PC, Jul 7, 2017
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  3. asusLappy

    asusLappy Newbie

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    I have seen that video countless of times. I can't even seem to get it out in order to re-seat it
     
    asusLappy, Jul 7, 2017
    #3
  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Where are you hung up, can you post an image?
     
    Support.2@XOTIC PC, Jul 10, 2017
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  5. Gleison Elias

    Gleison Elias Newbie

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    My notebook ASUS N550JV also had failures on the keys (Z, B, N, Space Bar, Up & Down arrow, Enter).

    The problem was solved by removing the CTRL and SHIFT keys (left) and cleaning the contact with Liquid Contact Cleaner. In addition, a plastic that protects the dust entry on the keyboard was locking the button mechanism.

    According to the forums it seems to be a problem in this ASUS notebook series.
     
    Last edited: Feb 6, 2018
    Gleison Elias, Feb 6, 2018
    #5
  6. asusLappy

    asusLappy Newbie

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    I fixed the problem by replacing the whole keyboard itself. Quite a job in all honesty, too late for you to reply when it happened.

    Yes, I was sweating thinking the whole laptop wasn't going to work after, but it did thankfully
     
    asusLappy, May 20, 2018
    #6
  7. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    Glad to hear the issue has been resolved!! :)
     
    Support.4@XOTIC PC, May 23, 2018
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  8. slurpy

    slurpy Notebook Enthusiast

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    I had this same problem. It was caused by the cable supplying those keys being pinched beneath the battery. Someone named Four50Rev demonstrates this very well in a youtube video with a different Asus laptop model Q550L that had the exact same problem. The fix was very simple--in my case it involved relieving the tension on the cable by uncrimping it, folding it back more gently, and laying it back in place but folded the opposite way than it had been folded before. I was very happy to find that replacing the whole keyboard turned out not to be necessary at all.

     
    slurpy, Jul 31, 2018
    #8
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  9. asusLappy

    asusLappy Newbie

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    Had I known this, and this was the exact problem, it would have saved me over £100 to fix, and it would have conserved a lot of air, lol
     
    asusLappy, Aug 12, 2018
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