K55A optical drive issues

Hi every body :hi2:

So yea, the optical drive is being a pain on my new asus K55A.

I have it dual booting ubuntu and W8 and it refuses to rip certain CDs in both operating system that rip and play fine on a dell d610, a Toshiba satelite, and plays fine on my hifi.

any ideas or workarounds?

would it be better to just send it back?

or would it be worth upgrading the optical drive?

 

You could certainly upgrade it, but only if it's worth the cost to you. You could try reinstalling the driver/firmware for the optical drive, but it sounds like the eye may be no good. Are you trying to rip music? And are you getting errors after the CD is ripped? Or error messages during ripping?

 

Thanks for replying

In both windows 8 and in Ubuntu 12.10, what happens is....The CD ripping software takes a really long time to recognise the disk, then once ready I click the "RIP" button, in WMA it just worked its way through the various tracks displaying "error" next to each one. and in ubuntu it just whizzes and clicks over and over until you kill it.

an odd pattern is beginning to emerge too. it doesn't like an of the 3 disks of "lord of the rings" soundtracks, it doesn't like any led zepplin and it doesn't like Iron maiden remasters either so far .... is it singling disks out from a specific publisher or manufacturer? LOL or maybe it doesn't like my taste in music.

in terms of getting the disks copied I can always use one of the other machines and rip them to an external drive, but it is beginning to bug me that this machine doesn't just work.

It might be worth noting I have tried various other ripping software and I have tried different levels of compression and types of coding. .ogg, wma, flac, mp3, wav and always the same.

I will try a good lens cleaner CD on it tonight and see if that helps.

blue

 

OK, I tried the disk cleaner. still doesn't work. I'm sending it back.

 

Yep, sounds like the drive has poor taste in music!

It definitely sounded like faulty hardware (as speculated, probably the laser lens). So did you send it in to the manufacturer for RMA?

 

lol no. I haven't got round to doing much yet... I did a hard reset back to factory setting, then fired off an email to customer support for ASUS, I figured it would be my first port of call. Perhaps they will agree to take a look at it and replace the drive if they find that it's faulty or at least make good on whatever the issue is. what does RMA mean?

My fear is that they have some sort of copy protection or something built into the hardware and that there is no actual fault.....or maybe that's just me being paranoid if they decide there is no fault i'l,l try popping in a different drive.

thanks for your reply


neil

 

Copy protection is embedded in the media itself, and not the drive or it's firmware. If material is protected, then it usually simply can't be read - or it can't be modified.

RMA = return merchandise authorization. It's just an acronym for "send it to us and we'll inspect it, and [hopefully] send it back to you fixed/replaced".

 

Hi everybody. Just thought I would post a quick update.

After failing to fill out my RMA form 3 times I finally realized I had a digit wrong on the serial number...LOL, so they came and took it away and delivered it back a few days later with a new optical drive in it. RESULT !

good efficient argument free service.