Laptop abused by Asus

ok, I sent my brand new laptop to asus to have them change the bad screen on my a8js. I received my laptop yesterday, but the top part of the laptop is all scratched. I dont know why they want to do that. I called them up and they told me they didnt see the scratches and will need me to resend that crap to them to get it fix. i said come on, i spent 1500 bucks to buy a laptop is to have fun with it, not sending it back and forth to get it fixed!! I asked for refund and a new laptop and all they ever told me is, unfortunately, we are not able to do it. I'm thinking of a lawsuit now. Will post some pictures when i get home. i mean i've spent couple grands buying electronic stuffs online and this has been my worst experience. This is indeed a very expensive and painful lesson.

 

Did you put the laptop in the sleeve when you sent back to them? if you didn't then the LCD back cover WILL scratch when it arrived to them.

We received some RMA sent back to us without the sleeve and it also scratch when we open it.

 

Yes, everything is packed as original as possible because i had the laptop for 2 days only before sending it out the first time. As i can tell, the stupid tech fix the laptop on a rough surface without any cloth on top of it.

 

I know once ASUS support gave me back a different laptop from what I gave them. This was when my laptop was only 3 days old. The one they gave me was missing the 'Built on ASUS' logo I'd put on it, had a bunch of extra scratches and the most conclusive thing that told me it was the wrong one was that all my NIC, motherboard ID #s, MAC and other identification numbers were all different. Did you record all those before you sent it in? A few weeks later I managed to get a replcaement. This was when I took into the ASUS tech support office myself. Are you sure they didn't send you the wrong one by mistake? In my case the HDD, RAM, and CPU were the same but all the rest was someone else's - someone who brought in theirs for some reason, but just happened to not have the dead pixel in the same spot as on my screen. All they said was that they changed my screen - and later they blamed me and said I hadn't given them all the screws on the inside even though I had...

Cat

 

It could of been scratched on the way there, or on the way back, its hard to figure out.

Was the notebook wrapped in anything on the way there or on the way back?

Though, they DID fix your screen, did they not?

 

Ok. i had taken a lot of pictures of the laptop before i send it. i'm sure it's mine. they told me they have changed the screen but i didnt notice any better. The laptop is packed as original.. i'm very sure it's not scratched on shipping. You will know it when you see the pictures tonite. I'm really pissed off now.

 

Well, its unfortunate if I'd say so myself, but it's known that the cover of the A8 is plastic, and has an issue of getting scratched really easily. Though its true its not your fault at all, but sooner or later, it'll happen. It happened to mines, and my lid is made from magnesium composite, sure I'm unhappy but its just a machine, it'll get slightly damaged from wear and tear.

So what are your options now? I know you are upset, but there aren't many choices nor options to take. If they made a mistake(Giving the customer the benefit of the doubt, so it seems so at the moment), the only thing they can do is for you to ship it back, apologize to you and ship you a fixed one. You bought the A8 from a reseller, so ASUS themselves can't refund anything, you'd have to contact your reseller.

Hope this issue is resolved soon.

 

I really dont know what to do now. i dont want to wait another week or two to have it send back. All the time, my laptop has been with UPS, FedEX, Asus. I had it for 3-4 days max. I really dont see the point why I paid 1.5k for the stuff and end up sitting in the UPS or fedex truck more than my workstation do. I'll have to consult a lawyer if asus do not replace a new laptop. I'm sure i'll fight for it at all cost. I bought it new, i dont see why i should accept something being fixed. My reseller will not replace or refund due to store policy.

 

I sent mine in for a fix, it came in all banged up.. the corners were all scraped for some reason, and the finish on my w2j is very sensitive, i just think the techs don't care...but that applies to all companies i've dealt with, ACER did the same thing to my Ferrari LCD.........

 

you accepted it as is?

 

fEArmE, I sympathize. I just ordered an Asus laptop from newegg. I will receive it in about couple of days. I really do hope I don't face the same problem as you. It really does suck what happened. If you do plan to sue them, I just want to wish you good luck and hope you win. Ought to teach them a lesson.

 

what can i do? i complained on the phone.......they gave me the same stuff they gave you......send it back to us and we'll take a look.....it was the third time i sent it already within 6 months, and i hate doing that ....recently something else went wrong so i sent it again......mine is at asus right now , i'm trying to get it replaced, lets wait and see....i'm just hoping the replacemnt is not worst than the orginal.....

my advice to you is call them and isist on a new replcement, despite the problems i'm having with my machine, customer support have been quite undersatnding......

 

the more i read this thread and other people's problems...
the more i get sad and worried (my newly purchased a8jp will arrive in few days)

i hope everything goes well with all your problems =/

 

They are more minor scratches which could not be focused with my camera. If you are taking extreme care with it, you wont scratch it no matter how easily it will get scratched.

 

Aw... I guess that´d be the tech´s fault. He probably worked with it on a rough surface just like you said.

 

I say, just take the offer of sending it back and getting the cover replaced. It's your best bet.

 

If you sent them a screen that had the light leekage you will keep sending it back and getting the same. Once again for those that dont think light leekage is "normal". DO NOT send your screen for repair. it will most likely not be fixed. I would not fix it either then again i would not allow an rma for light leekage in the first place.
WHy do you have scrapes on your lid?
1. the lid and screen you got were from another sole that thought light leekage was an rma claim so he sent it back and they replaced the screen. now you got his screen. If youre thinking omg this is border line illegal. Well it is shamefull but it is pretty dumb to rma a screen for light leekage especially knowing that it can only be replaced for another screen with less or more light leekage. that is how most lcds are made these days.
2. when the tech was working on the screen there were screws on the table. When we fix screens we actually remove the lcd without removing the frame. when asus fixes screens they actually remove the lcd and the frame

Just a reminder. light leekage is not a warrantable item. dead pixels and sub pixels are. ghosting is warrantable. blotches or clusters of gung are.

 

did you read my very first post?

do you think i would want to know what is on the repair table? or the methodology they fix my laptop?? NO, i dont wanna know how,when or where.. all i wanted to know is why they dont take care of people's properties and treat it like a piece of crap? do i really deserve that? not to mention it's a brand new laptop.

 

No you certainly do not. This is why we separate our dealer warranty from manuf warranty. we have 2 very different warranties. 1 is dealer one is manufacturer. It is unfortunate but when you deal with a large corportaion or manuf your complains fall on deaf ears and your private property is only as valuable as you are in terms of a return customer to person that does not give a dime if you come back or not. You think joe schmo or long dong or who ever is working on your laptop in fremont gives a dime about their worksmanship? they only care about their job. and their 10$ an hour job is a dime a dozen. there are but a few people there that have had their jobs for years and none of them actually put their hands on your laptop. I may be a little to harsh. who knows maybee they do have a technician in the back that gets paid for his expertise but i doubt it. Ever since asus decided to go mainstream with their ensemble line and basically drop the barebone line their reputation has been slipping and sliding..l..

 

I'm sorry about your laptop however I would advise that the best thing to do in this situation is to ask them (nicely) to replace the lid. Respectfully and patiently explain your situation (that you bought it very recently and that you haven't even had a chance to use the laptop). Maybe contact your reseller and ask if he would be willing to give a little nudge.

I only say this because although you are considering a lawsuit, you won't win. You can't prove causation. Yes, Asus has a duty to take care of your laptop and make sure it's not jacked up. But you can't prove it was Asus that caused those scratches. It could have been damaged on the way to or on the way back from Asus HQ.

Overall, the mere thought about a lawsuit would not be to your benefit. You would only be able to litigate this in small claims court and even then, your chances of winning are slim to none. It's better to try and get them to replace the lid and then live a good life. Dwelling on bad things only makes one bitter in the end.

Good luck with fixing your lid.

 

this would never make it to court even if you tried.

 

way to live up to the typical American stereotype that sues whenever they see a way to get some free $ for the stupidest of things.

 

That is not the american sterotypy, In america its "sue or be sued". The american stereotype is "hate the imigrant for taking the job no american wants or no american qualifies for." I guess the canadian sterotype is "hate america for not having any other neighbors to hate upon"?

 

LoL, way to get off topic guys. Bring politics to.....mmmmm nah, not OT, just another forum, not here


Back on topic or else I'll lock the thread!

 

Hate America??... Do we hate America Cori?? .. To hate something you have to at least acknowledge it's existence. I believe most canadians are totally oblivious to who is south of our border.


On topic now...


FearMe, maybe you can email them the pictures for starters to see what they say. If it was me I would take tons of pictures, record all serial numbers and mail it back at them. It is either that or learn to live with the scratches.

Hope you get a good resolution to this.

C.

 

To be totally honest, that was the first thing that popped in my mind. Sorry to say, but with all the news(Bleh, media corruption and all), I didn't even need to look at the OP's location to think he was American. It's a offensive stereotype, I know and I know its not true, and I apologize, but its been repeatedly portrayed this way pretty often.

I hope all goes well!

 

darned canucks. always a snappy comeback. it must be the legalized prostitution in canada that makes you guys hate america so much

 

... don't forget our gay marriages too!

Anyway, I would also just take pictures and demand that they replace the lid. You can't really do much else...

 

http://estore.asus.com/shop/item.asp?itemid=3281&catid=461


lcd cover

 

he's already selling it lol

 

If it was a few days old, you should've sent it back to the reseller and gotten them to do a DOA.

The RMA department will NOT be sending you a new laptop. They will be either repairing your old one (more likely), or sending you one from a repair pool (less likely unless repair will take too long, since they aim for 3-5 business days).

In any case, it is more likely that it got scraped in shipping. It only takes one rough particle to be sitting on your shell, and then a shift in the box when it's being shipped for it to scratch. A drop-in is usually better whenever possible.