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    Laptop falling apart!

    Discussion in 'Asus' started by Eliot123451, May 19, 2017.

  1. Eliot123451

    Eliot123451 Newbie

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    Hi everyone.

    I'm having major problems with my Asus laptop. It all started a year ago when I upgraded to Windows 10; The system would just BSOD out of the blue and give a random error message every time. I've tried taking it to the Asus's authorized service but all they did was update the BIOS firmware and blow out the dust. Of course that didn't fix the problem and when I came back a few weeks later to get it serviced again, they told me there's nothing else to do. Now that my warranty has expired, I have no other choice but to send to some local computer shop to get it fixed, but I doubt that would help either.

    The laptop model is K555LN (but the system reports X555LN for some reason - Is this the model number or BIOS number. What number should I type when I'm searchin for the drivers?)
    The only drivers that I actually updated/installed were the MEI, Nvidia (Stock version) and ATK driver (which was not installed).

    Latest BSOD error: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000012b (0xffffffffc00002c4, 0x00000000000005aa, 0x000000000b143100, 0xffffae01db5e6000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 9724c2e0-aa8b-4ff4-8ae4-a25dffc9be1d.
    Error cause: ntoskrnl.exe

    If anyone knows a solution for my problem, please tell me so. I'm desperate.
     
    Eliot123451, May 19, 2017
    #1
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    Reinstall the OS - seems like your OS install is borked. It's not the hardware "falling apart" - the problem is the "upgrade" function to Windows 10 - it ALWAYS breaks.
     
    don_svetlio, May 19, 2017
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  3. Eliot123451

    Eliot123451 Newbie

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    It's definitely not the OS, as I have reinstalled it several times with no success. I've also consulted another Asus forum and my IT proffesor - They both claim that it is the graphic card that's causing the problem.
     
    Eliot123451, May 19, 2017
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  4. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    Nope. It's a software issue related to windows or some driver. It's not hardware-based. That's my opinion

    https://en.wikipedia.org/wiki/Ntoskrnl.exe
     
    don_svetlio, May 19, 2017
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  5. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    Have you tried to run Memtest86? http://www.memtest86.com/download.htm
     
    Zoltan@zTecpc, May 19, 2017
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