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    Loose connection at DC power jack - power cycles on/off on UX31A when plugged in

    Discussion in 'Asus' started by HunkaHunka, Sep 30, 2013.

  1. HunkaHunka

    HunkaHunka Notebook Enthusiast

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    In the past couple of days, the AC power to my Zenbook has suddenly started to cycle on and off, due to a loose connection at the DC power jack. At first I thought it was a short in the charger cable, but now I'm starting to think it's the DC jack. Any thoughts on how to proceed? It looks like a new jack is needed, but I also found someone online who claims his similar problem was fixed with a new charging cable/adapter. My biggest concern is that the laptop could go dead if the connection continues to degrade and I can't charge the battery. It's getting pretty bad, I have to hold it just right to keep it charging. FWIW, I'm in North America.

    Thanks for any advice.
     
    HunkaHunka, Sep 30, 2013
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  2. GenTechPC

    GenTechPC Company Representative

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    Very common on all laptops that the DC jack gets loose and needs to be re-solder, I suggest contact Asus service center to get it fix.
     
    GenTechPC, Sep 30, 2013
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  3. jssa

    jssa Newbie

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    i got the same trouble today... same lapop (UX31A), same symptoms... can u tell me the reason of this issue? was it solved by Asus? how long was the repair?
     
    jssa, Nov 25, 2013
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  4. HunkaHunka

    HunkaHunka Notebook Enthusiast

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    Just needed a new charger. If you ask Asus, they might agree to immediately send one out, on your agreement to mail back the old one (you have to send in paperwork including your CC info). Good luck.
     
    HunkaHunka, Nov 26, 2013
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