My laptop came back from the service center...

They did fix the problem. They replaced the keyboard.

However, the new keyboard is unacceptably bad. I mean, I've seen gateways with similar keyboards. There is so much flex and the feel of it is overall crappy. I think the keyboard might be raised up a bit in the center. Maybe the keyboard isn't fitting my machine perfectly... If not, this keyboard that the gave me as a replacement is total CRAP. I am so upset that my $1800 machine is equipped with one of the worst keyboards on the market. I'm going to be doing a lot of typing in college and I'm getting worried...

Anything I can do about it???

 

IT would be nice to know what model you have, and also the specs, and the length in which you had your laptop.

You can contact your reseller to have a look at it and then tell you what your next step should be.

 

tell them to fix it again, or just return the computer

 

I have the 2.0ghz 1gb ram 667mhz w3j refresh model.

the keyboard has a good 5mm flex on the middle-left side of the keyboard. When I press a single key on the left side, with enough force to press down the button, I see flex. That is worse than an ACER. *cry*

I ordered this laptop through Gentechpc.com and when I called them prior to having this machine sent to ASUS service, they told me to call the ASUS service line.

I can't believe how cheap this keyboard feels... Is it legal to slap on a cheap keyboard through warranty and say that they fixed the problem? I mean the keyboard itself has no problems... it's just SO MUCH CHEAPER than the original keyboard it had.

ugh... frustrated...

thanks guys.

 

You mean you didnt like the origional keyboard and the replacement you dont like for the same reason.? First time i hear someone complain on this for the w3j. Feels solid to me. "enough force". I think the keyword there is force. You do realize that the kb has an aluminum back to it right? Most keyboards do.

 

I think I mentioned this in another thread, but oh well. Here we go again.

If your keyboard has a "raised" feel to them (ie. produces a clonking noise when you type it) then what you could do is remove the keyboard and fix it yourself. Note that I'm not responsible for any damages or voiding your warranty.

In my V6V, what I did is I removed the screws on the bottom of the notebook labelled "K" and push the plastic tabs on top of the keyboard so that the keyboard can be removed with ease. Then, I used up a folded post-it note (or regular piece of paper) and taped it onto the chassis underneath the affected area of the keyboard. Re-assemble the keyboard and put the screws back.

Problem fixed.

 

double sided tape. Not the thick one. The thin clear type works best. Dont go crazy becuase then it will be hard to remove the keyboard when you need to. i dont feel the w3j needs it tho. Up to you but double sided tape will make it extremely stiff. Cant say it was 100% stiff but it was stiff comparatively speaking

 

Nono.. the keyboard i had originally was fine. It was solid and I enjoyed typing on it very much. But a key on the keyboard went bad and I got a replacement. The replacement is horrandous... It does have a raised feel to it...

Is there a way to get a better keyboard??? Or am i stuck with this cheap thing?

 

The double stick tape doesnt work - trust me, Ive tried it. I have flex on the very left side and Ive been using sheets of foam under it. it helps but doesnt get rid of it completely to the point where it would press like all the other keys.

Now, with mine for instance the reason why it flexes on the very left side is because that is where the dvd drive is, and since all dvd drives have a metal casing around it with a decent sized hole cut into it...that gives a 1-2mm dip. That is what is causing it!

I have yet to find a permanent fix for this. Because the metal is just too flimsy and bouncy for it to NOT flex.

 

Take the kb off see whats up with it maybee it just needs to be bent into submission. If not contact asus express your feelings and deman and advanced replacement. Provided you can take off the kb you dont have to send the whole thing in. I dont understand why you sent the whole laptop in for a replacement keyboard. Could have done a regular kb replacement instead of shipping the whole laptop. Did you spill something on the first keyboard?

 

They said taking off the keyboard by myself would be difficult because there is a clip that you can not remove, or else it voids the warranty. The guy told me it would be difficult to keep it intact when I remove the keyboard. I didn't want to take any chances so I just sent it in... They told me to send it in and they did it for me. No I did not spill anything on the first keyboard, but the "o" key stopped responding very well and would click by itself.

Would they send me a new keyboard if I called them? It's not just the very edge of the keyboard that's bending... it's the whole center of the keyboard near the middle on the left side... It's as if the middle of the keyboard is bent upward...

 

just bumping to see if anyone else has suggestions...

 

If you spent a lot of money on the laptop, you should definitely call them and complain or tell them that you're not satisfy at all.

 

Found out what the problem was...

The service center people forgot to put the screws into the keyboard... the screws that go in on the bottom...

all 3 of them.

No wonder there was flex in the two middle parts of the keyboard. the screws are supposed to be directly under the parts it was flexing on.

e-mailed Ken Lee at GENTECHPC.com and he responded with a phone call in 3 minutes. literally. I recommend Gentechpc.com and Ken Lee for your ASUS purchase. Very reliable reseller. Always gets back with me quickly. =)

Now... to call these guys about my missing screws... hahaha

 

ha ha what a bunch of muppets!! good to hear it was a minor problem, I must say this keyboard on my W3J is solid, I was surprised that yours was loose, but glad to hear it is all fixed now. Yeah I would ring them up for the screws you want to replace them with the same thread and length, amazing how much hassle a small oversight can cause.

 

It may not be clipped down all the way..... there are spring clips that hold it down in the front, but my suggestion would be to press all the way around the keyboard (mainly on the sides) and make sure that it's fully seated... you'll need to use a good deal of pressure, but the keyboard you had and the keyboard that replaced it should be the same... and they're both going to seat the same way... so one can't be "total crap" and the original was great....... it's most likely just the way it's seated....