N56VZ Keyboard Backlight Problem

After updating bios v.215, there is no keyboard backlight.
I uninstall and reinstall ATK Package, but there is nothing.
Other combinations are ok: fn+f1, fn+f2, fn+f5.....
But fn+f3 and fn+f4 is not working... What can I do about that??
Thank you!!

 

Contacting Asus would be your best bet, some people had the same issue with the G73 series. A fix is avaialble for the G73JH, but given that you have a N56, I wouldn't risk trying the G73's fix, you might brick something instead.

 

You are right, but I wanted to try my chance with asking...
It is a interesting situation.. Because, that update is offical... How can this be, I can not understand...

 

In a perfect world, official would = perfectly stable. There may be a firmware problem Asus is not entirely aware of. I agree with tijo in that you should contact their support team either via phone or email, and see if they have a fix.

Phone: ASUSTeK Computer Inc. -Support- Hotlines

Email: http://vip.asus.com/eservice/techserv.aspx

 

thank you..
support team suggest that taking the notebook to the service..

 

I'm not sure if this would be helpful to you but I recently did a clean install on my N56VZ and I'm running BIOS 215 as well.

I downloaded my drivers in this order - Chipset > Audio > Video > ATK Package (latest from ASUS website, be sure to download that one) > LAN/Wireless > etc. If you need any more help feel free.

 

Ok, thank you very much...
I'm gonna try now.. Let me uninstall all the drivers and reinstall them...
I hope the result will be positive...


Edit:

 

Did you uninstall the keyboard driver from Device Manager, and then let Windows re-install the driver? If the problem is a BIOS conflict or firmware problem, then you're best bet to get the keyboard backlight to work again is to roll back to the previous BIOS version.

 

I did that you suggest, but... bios updating is risky, I think...

 

Lol yes it is. It's rare that it bricks your computer, but I guess anything is possible.

 

Did you solve that problem?

 

Hey, guys, I wrote about this problem to techsup and they say, that information gone to engineers, who gonna try to solve it.

 

Asus forwarded you to the engineers when you wrote to them? I don't quite understand what you mean by "that information gone" to them.

 

Oh, sorry. Sometimes my word luggage can be unsatisfying.

I wanted to say that support let engineers know that in some cases such as failure in flashing or sometimes when updating of BIOS done you can not turn on the backlight. They will make fix for these bug, i hope.

American department of ASUS fixed it on another laptop model as we know. http://forum.notebookreview.com/asus-gaming-notebook-forum/513264-keyboard-light-fix-gary-key.html

They also said that i can go to service, but i will not do that, because laptop is running OK at least and i know the only thing we need is a little bugfix.

 

Oh! Okay, that sounds good then. Even if you brought it to them, there's no apparent hotfix for your side, so I think you're all the wiser to hold on to your laptop and play the waiting game.

 

While waiting for the official solution i rolled back BIOS to 211, but it didn't work. The first attempt to roll finished with failure, after that wnen i tryed to turn laptop on, backlight was blinking. But now on stable 211 BIOS it is not again.

So i do not understand how it works. If that is not BIOS, so what is?

Waiting for official fix... But i do not believe they will do it. They will redirect me to service probably.

 

So, there is no any reaction from ASUS support now. I guess they will do nothing with this problem in future, cause it's not common.
My solution is to solve it by myself. I need full BIOS dump from N56VZ unit which is working fine. Can anybody with N56VZ with keyboard make me this dump? The easy way to do this is to make bootable flash drive with FPT, boot it and type command "fpt -d backup.rom -BIOS"
More info and sources are here: ðÅÒÅ×ÏÄÞÉË Google

 

Hehehey, hello people.
I guess that finally i found the way to fix our backlight on N56VZ and some other asus laptop models

So if your laptop was bricked (on the BIOS level) and if you see after reflashing it in service that there is no keyboard backlight on it you can use bootable flash drive with DOS and the BT utility from the attachement.

Do like that:

1) Unzip bt.exe on bootable USB drive with DOS (google how to make it if it's needed);
2) Boot it;
3) Type in the command line:
Bt –c cnfg /w dd 7c
Then there will be a message about some kind of writing error, its OK. Press ctrl+alt+delete;
4) Boot your main OS.
5) Enjoy

For your sure there are original sources (achtung, russian language!): Problem No 6 here and one more post of 1l1a menber here.
And also, it worked for my pour N56VZ.

Regards,
Nick

 

I have a similar problem ... I sent my laptop to service because it was bricked by a failed BIOS update. It came back and there is no keyboard light. They replaced the motherboard.

I could take it back, but it took a month last time!

Should I try this fix? Did anyone else have success with it?

 

I'm a very impatient man. I tried this anyway with my fingers crossed, and it worked!

Glad to have my backlight back

Thanks for the info!

 

Thank you! Thank you! Thank you! I've been struggling trying to fix the broken backlight for months now, ever since I got my laptop back from repairs. This fixed it beautifully !!

 

Not Working for my N46JV, my backlight still not on

 

Worked on N56VV

 

It probably uses different firmware this fix does not apply to.

 

Worked on N56JR. Thanks.

 

I'm having this problem too but I have no idea how to solve it help please !

 

Same model laptop? And have you tried the fix outlined by Nick444?

 

Same model laptop? And have you tried the fix outlined by Nick444?