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    Need some advice... Problem with asus laptop purchased through newegg 1 year ago

    Discussion in 'Asus' started by Notigg, Dec 29, 2008.

  1. Notigg

    Notigg Newbie

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    Hello all here is my situation. One year ago.. a little over in november 07.. I bought a laptop for my girlfriend. The thing is she lives in arizona and I live in virginia. The laptop originally came to me and I immediately upgraded its ram to 2 GB.. checked that it worked then sent it over to her in AZ.

    She used it for 6 months without trouble then started having heating issues with it. She sent it back to me and I managed to fix it.. by unscrewing the access panel.. taking out the fans and finding that there was a layer of dust clogging the exit for the air that needs to cool it. I just blew it out and away went the heating issues. In essence I saved asus a repair bill because I did it myself and it was still under warranty.

    Anyways... to make a long story short it started having issues again. What happened was she was playing second life and all the sudden the graphics went bad.. to a really low resolution. In device manager it has a warning by the graphics adapter.. I had her reinstall the Geforce drivers.. and when that didn't work I had her uninstall them, do a proper driver sweep with a cleaner.. then install some again and it still didn't work... When that failed to work then I had her try to reinstall windows... and it failed to fix the graphics. Now here is the kicker... even a live ubuntu disc could not work (and I know it works on her laptop since i tested it before) which leads me to conclude that her graphics adapter is bad.

    Now my question is.. will there be a problem in her returning the laptop for repair even though I am the one that bought it ? I have the invoice from newegg still.. it says they need the shipping date and I can give that.

    Also another thing... at one point her vista was so screwed up the recovery cd could not fix it.. I reinstalled vista completely without it.. and I am hoping that is not going to void the warranty or anything.

    what do you guys think?

    it is an ASus s3 SV
     
    Notigg, Dec 29, 2008
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  2. gengerald

    gengerald Technofile Extraordinaire

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    Quite possibly. Call up Asus and see what they will do. I am on hold with a supervisor as to what they will do with the G2S, but I am not sure what card the S3 has. If it is a 8400/8600, then it is most likely a GPU issue. Since you purchased it from newegg, it should have a 2 year warranty on it. Give them a call and see.
     
    gengerald, Dec 29, 2008
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