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    New Asus N550JV Mouse Touchpad not Scrolling

    Discussion in 'Asus' started by MaiaN, Dec 6, 2013.

  1. MaiaN

    MaiaN Newbie

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    I recently (about a month or so ago) purchased an Asus N550JV. Everything is going fine, but recently I've noticed that at random times the touchpad of the mouse won't perform two-finger commands, like scrolling or showing the pop up menu. Clicking and maneuvering the mouse is all fine, as is the touch screen, it's just the two-finger commands on the mouse. I try to fix it with the Asus Smart Gesture window, but it doesn't work. I have to restart my computer to fix the problem, and even then it takes about 2-3 minutes until I can scroll or use the pop up menu with two fingers.
    If anyone has any information about this, I would be really grateful.
    Thank you!
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Try updating the ATK & touchpad driver (ATK first).

    ATK driver:
    http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/ATKPackage/ATKPackage_Win8_64_VER100030.zip

    Touchpad driver:
    http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/SmartGesture/SmartGesture_Win8_64_VER225.zip

    And here's the latest BIOS v207.
    http://dlcdnet.asus.com/pub/ASUS/nb/N550JV/N550JVAS207.zip

    BIOS Windows Flashing Utility:
    http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/Splendid/WinFlash_Win7_8_VER2420.zip