New z70va - Red Ghosting

I ordered my Asus z70va from PROPortable last week. Unfortunately, I have red ghosting.

Internal Bluetooth 1.1
Intel® Pentium® M 760 - 2.0GHz
2GB DDR2 RAM
Seagate Momentus 80GB 7200 RPM
128MB ATI X700 PCI Express

SN: 59NPXXXXXX

What should I do?

Alright, after sending a video to Justin I 'think' we may have tracked it down to some drivers. Anywho, we've got it all under cover and he's helping me through this.

 

Tracked it down to drivers? Dude if you have red ghosting as posted numerous times before it is definitely your screen and nothing else. Replacement screen is the solution unless you want to take up my approach of adjusting brightness and contrast.

 

Well, it appears like red ghosting. Here's the video. The new drivers seem to have helped it a little bit. I'm not sure though.

I'm going to test it tomorrow by watching some movies, playing some games, etc. and see if it's as apparent.

 

Thats a pretty bad video cant see anything but the overexposure. Here is a good video with about 30% ghosting or so. if yours looks anything like this get the screen replaced. www.geared2play.com/images/ghosting.wmv

 

i only have a -ve thinking!!!! If a dealer doesn't want to replace it, adjusting brightness and contrast, and upgrade the driver can help it a little bit. It is a hardware issue to make it happen. Although not all the barebones have red ghosting, some of them from Asus already have certain quantity ship to different distributors or suppliers.
It make me crazy before purchasing a z70va!!!!!

 

I have at even worst. Too lazy to contact ASUS and such though. From what I've read, it seems like ASUS isn't replacing the screens... only the dealers are.

 

It's technically not an issue for Asus to replace because it's technically not their product....... it's like you contacting Asus if your sony screen had a problem.... It's the dealers product and up to them to replace it..... in the end though it is up to Asus to decide if the screen is bad and to refund the dealer for the bad screen.

 

Yes and no. Alazyguy is in cali. He will be allowed to return the unit for replacement soon. If he was closer to the east then cali i would have rma'd the unit for him already. He is fine as i know to wait for asus resolution. I promised him he would get one soon. Though you are right its a dealer issue however asus will cover some of the cases.

 

Asus doesn't make exceptions, but they will help in certain situations...... especially something like this... but the dealer still has to make up the RMA and it can go to Asus on part of the dealer --- but the end-user can't just call them up and expect them to do anything - nor is Asus obligated to....... so with that said it's not even worth commenting that they may do that in certain cases........ they owe us favors too and we swap certain work on the east coast if they can cover some issues on the west...... but this is a case that is close to being solved anyway.

From what I hear Asus Taiwan talked directly to Samsung today........ so this issue is as high as it can be.

 

Call asus if you are on the west coast and your dealer is on the east is the simple explanation. When they ask mention your dealers name and specify that your dealer requested their assistance. Works everytime

 

.... That's actually a poor way of doing business and I can't believe you're actually suggesting for people do that. It's one thing if you set up the rma, but to have your customer cold call asus........ whether it works or not, you'll be on their short list.

For this issue though - there will be a differing policy and if thats all you're talking about then thats ok....... Because Asus should have caught these issues prior to them even getting to the US and for that reason they can't expect the dealer or the end user to pay to get it repaired and the dealer to take a good amount of time to replace it......

 

Really you think having customer call asus and having us issue a shipping label to return it to cali vs issuing a label to ship back to new york and have us fix it here is bad? Thats 2 weeks transit back and forth from cali to Ny vs having the customer wait for asus resolution for a bit then shipping to asus which means at most they are out of a nb for a week. Makes perfect sense to me. If i were my customer from cali i would go for it. It seems everyone I offer this to takes this option over having to ship it back to NY. So it seems it is a very good way of doing business. Not exactly sure what you dotn like about it.

 

My self set up an rma with asus for the customer?. Sure it seems nice but where is the time savings? Either they set it up with me or asus support. How does one save time over the other? You loosing me man. Also why do you think its cold calling? Asus respects the fact that we take care of over 90% of our issues and only forward customers to them from the west coast to save shipping time. I ve never got anything but a "thank you eddie you make our jobs easier". You mean to tell me that you have your west coast customers ship back to PA rather then forwarding to asus? How does that help the customer? I am trying to understand it but your logic escapes me.

 

No, I didn't say that at all. I said that we trade favors with Asus at times for things like this where the problem is already known... and especially if it's a problem that should have been known to Asus like this. However, the dealer should call Asus and make the arrangements...... one - so it's easier on the customer, but two because they deal with the dealer and not the end user... They'll issue an RMA and you can give it to the customer and tell them where to sent it...... I'm not saying the customer wouldn't be up for it, but Asus certainly has a limit of what they will do so use it sparingly, that's all I'm saying.... but you may have missed my point anyway.... re-read

 

Ok i got ya. I still cant see how setting up rma trhough dealer vs. asus support saves any time for the customer. Still requires a call and submitting your info. Infact it will be safer if the customer does it that way there is no misunderstanding. But ok i guess i understand what you mean but i doubt it just dont save any time from the customer. Not like you have to wait on hold for any more then a few minutes calling asus.

 

Well technically.. it's the "dealers" customer and technically your warranty as well...... Although I trust Asus, they are ripping apart a computer that you have to warranty. In fact, for this screen issue, it may not be a problem, but for like a motherboard issue...... they want the cpu, ram, hard drive taken out of the system...... you're not going to have your customer do that...... and you're not going to ship it back to you first to do that and then to Asus... so there are issues they can do easily.. and when it's their fault, they certianly are more willing to help.. but they are helping on your behalf..... Talking like this just makes people think they can just go to Asus when they really can't 99% of the time.. it's a difficult issue to talk about really.

 

Yes its difficult. First time i heard this i was like "ok so asus dont want to take responsibility for loss claims". Thats logic right up there with not wanting to take user support at all. They got to the point of selling ensembles becuase they have good service to their resellers and end users. Now that your'e here forget all the little guys. Its not fair. They have done a very fair job of user support. I can commend them on turn around, but sometimes their techs just don't do a perfect job. That sounds alot like they can screw up with the repair proccess which is the only reason i rather service them here. I feel dealers know more and care more, besides issuing 3 rma's to a customer in 3 weeks for unrelated problems thought me a lesson. :noisyfan:

 

I think this was a policy they adopted not too long ago. At first i dont remember anyone complaining about taking support calls over at asus. Then a year later All of a sudden "we have new policy". Smart move. Now they are huge. How lucky is that? Become a huge corp by riding on resellers backs? Best strategy for business. No other odm is doing that. There must be something in the water that asus top management is drinking cus they doing something no odm has. Imagine Hell going under and 100,000 thousand other smaller companies picking up the slack. Would that be as good for the customer as good as it is for the economy??? Are the things i hear about them odm'ing for dell in 2006 true? I think this would be great for resellers. Having a company like dell put their name on asus products is great for resellers. It exposed us to a whole new market. The low end market. When did this become pollitical??

 

Ummmm.. yeah

 

You don't say?

 

Well... even though I'm not on this topic or really care to talk about it......... Asus has made motherboards for Dell's desktops and servers in the past....... it's like you mom selling herself to pay for that new toy you want.... it's embarrassing and no one really wants to mention it... They have a repair facility that was dedicated to just crap that broke from Dell...... Asus makes a good product but if we told them we wanted them to take this great computer motherboard and basiclly make it costs half as much and make all the parts so they aren't upgradable or replaceable... and you'd have a piece of junk --- no typical Asus........ but a job is a job and if your name isn't on it.... it's money to pay for your baby's toys.........

So...... by whoring themselves out, they have the money to pay for their high-end motherboards, graphics cards, notebooks, etc with their own name on them....... Morally sound... doubt it....... but it helps pay the bills.

 

what's wrong with this? she likes the 2% discount.

 

... like I said, nothing wrong........... It's right up there with the people who complain that walmart is killing the local ecconomy and all their manufacturering jobs are being outsourced ...... but they happen to be the same people who want the convenience of a big one-stop shop and just have to get the best deals on pampers.

..... the cheap, lazy and stupid people are ruining our country.

 

My post that Aurora is referring to below seem more appropriate in it's own thread rather than buried down here. So you will find it on the thread entitled "Asus' handling of the red ghosting problem" http://forum.notebookreview.com/showthread.php?t=30026

Sorry, mods, for have created this bit of cross post problem...it was the wee hours of the morning when I wrote it and I was tired....

 

Great post Justitia... you present a very good, strong opinion. I'm sure many people will agree with you.

 

Adjust the brightness and contrast for a $1500+ notebook with a defective screen? Is that what you call customer service? I'd hate to make a $1,500+ mistake buying a computer from you.

 

I'm glad you brought this up. Sony has recently outsourced Samsung to produce LCD screens since April of this year for their LCD TVs. So by your logic, if those screens go out, you're recommending that I go to Samsung to deal with the issue of a substandard screen rather than the TV manufacturer (Sony) for this matter.

 

I concur. Geared2Play suggests passing the buck or having the customer compromise. He wins the battle in making the sale, but loses the war with lack of future sales from that person due to the customer having to bend backwards for Geared2Play / Asus.

 

If Asus makes such great and dependable notebooks, having you pre-pay for the customer to send it back to you and 2 Day air a replacement back to the customer should be a VERY rare thing indeed. Therefore, you rarely lose the battle, but you will get great business in the future from tha customer AND further business due to word of mouth business.

What's the problem here? Why is it so hard to take care of your customers?

 

I can say from personal experience it has taken weeks to get a response from Asus, and when I did get the respone, there was no answer... just a question to ask me how I liked the service I have received.

Also, can you guarantee the customer they won't get a refurbished notebook, if their defective notebook is new and you're pushing them to deal with Asus?

 

Justitia, RIGHTON!!!

Keep fighting the good fight. In a nutshell, if the speculations are true, Asus' Empire can and will crumble due to an obvious lack of customer service and business foresight as you expressed with the Tylenol analogy (which I am old enough to remember. )

Individual consumers (aside from their power to veto by not making the purchase) are essentially powerless to take on Asus as individuals. As consumers we can only hope that Asus will make good on the sale and honor the customer's LEGITIMATE gripe with a replacement. Realistically, this will be unprofitable which is why Asus seems so hesitant to do anything about it. It's up to the resellers to put pressure on Asus... you are our "elected" officials. If this is an "epidemic" do something about it. You have a vested interest that your good name is not dragged down with bad business decisions.

 

First, Guyver, chill. It's not that huge a deal. Sh1t happens. Take it like a man, be patient and relax. One bad experience makes a company evil? Well I wonder what you'd think of Bell Canada, Rogers Communications or Dell. It sucks, but it will be resolved. Getting dumped is hard and feels unjust, too.

As for Geared2Play and ProPortable, this might be a little out of line, but maybe it is time for some togetherness and innovation? Eddie is on the East Coast, Justin is on the West Coast. Wouldn't a better situation be to strike some sort of friendly, cooperative accord where Justin's east coast customers get their RMAs sent to Geared2Play, and Eddie's west coast customers to Proportable, and take care of the balance, if any, in parts or fees in an equal, non-competitive manner? ASUS is giving retailers the opportunity to work together on things like this in the way it conducts its own business, which has never been terribly organised (look at their consistently sub-par and broken website) or lack of accessible sales/media/marketing contacts for "regular" people like me.

If there were these sorts of arrangements, screw ASUS' global warranty, you could have a warranty network of your own, which I would trust a little more than some of my own personal experiences with ASUS (e.g. Motherboard support). Your country is the United States of America. Maybe you could be the forefathers of the United Nations of ASUS.

All we need is an anthem and a flag, some beers and a barbeque, and maybe some Ho's.

 

First of all, we're in Pennsylavania and take offense to anyone thinking we're from the left coast...... eastSIIIIIDE!

 

You obviously dont have a clue so i ll reserve my comments and reply with a minimum. Do not speak unless you have done your research. You have not thus shut your clam. I am not going to sit here and prove otherwise. You dont like me then cry me a river maybee it will help in my next poker game. Go elsewhere becuase I dont want your biz. Everyother rational open minded person who actually read the full story and has been here for weeks who knows that we have addressed almost every single case of this issue. So what the hell are you yapping about? You have no point other then accuse people of things that never happen and franklty dont concern you. Do your research before you make ridiculous accusations. You make alot of dumsense. Where is the proof in what you just said? Fact is the proof is quite the opposite. Read before you try to bash someone.

 

It's good that you reserve your comments to a minimum. It's obvious that your partner is too dense to realize that I'm not making you guys look bad, you're doing it to yourselves with the name calling and mud flinging of other merchants when your "customer service" suggestions are legitimately being questioned. I'm making no accusations, simply quoting what you say and commenting on it. It's not my fault if you didn't realize some people would hold you accountable.

I have nothing to prove other than there are other merchants out there who will stick their neck out and replace an entire notebook computer when it was defective in the first place. You two make customer service very complicated and a chore. My experiences with GenTechPC prove it does not have to be that way.

You know what I don't see? I don't see any of your own customers getting fired up enough to defend your good name. So take it from an Asus customer, GenTechPC has earned my loyalty. If I had bought the Z70VA from either of you two, it would have been my last based on how you two have announced to the world how you propose on handling it.

It's not my fault you're reacting so hostile to my pointing out your policies as being less than desireable for the customer. It's called constructive criticism and you two are not taking it too well as is evidenced by your name calling and your cohort's on another thread which resulted in it being closed.

Don't get me wrong, I have no personal grudge between you or your buddy. I'm just calling it how I see it by quoting what you say and telling you that from a cusomter's point of view, the way you guys are handling it is subpar. ESPECIALLY since these are some of the best notebooks made, don't you think your customer service skills should be somewhere in that neighborhood?

No need for you to prove otherwise, your own words are d4mning enough. I don't need to help you cut your own throat or your friend's at Proportable.

As for things not concerning me, it does... I own a Z70VA and had similar problems, but fortunately for me it was handled exceptionally well. I got here as a result of Googling my problem, so if you want to blame someone, blame Google.

Your friend's response at the now closed thread is here: http://forum.notebookreview.com/showthread.php?t=30026

Whatever you do, just think about what your policy is about how you intend to take care of your customers when you sell them a defective product. It doesn't matter who is responsible for the defective product. What matters is that you sold it to someone and what you intend to do about righting a wrong. Do what is right and fair for the customer, and they will come back for more. And guess what? They'll come back for more even if it means more defective products in the future... because they know you will take care of them.

 

You really dont have a clue do you?

 

Thats exactly why we have replaced over 2 dozen of these in the past weeks alone. I rest my case. Do your research before you run your mouth. You have no idea of what customer satisfaction is if you are sitting here accusing us of shady practice. Back to the drawing board for you.

 

I guess not.... it took you a few pages on the below thread of you talking the problem down and persistent gripes from posters before you caved in and suggested doing an RMA. But to save face, it seemed you tried making it out that these people were making a mountain out of a mole hill. How gallant.

http://forum.notebookreview.com/showthread.php?t=27415&page=1&pp=10

 

I never accused you of shady practice... that's your reaction to my criticizing you and friend's comments.

If there was anything shady, it was you talking down the significance of the problem (when you should know better than to do that even if it meant fixing the problem was going to be expensive). Enough people griped and then you did a 180.

Touche on the over 2 Dozen Returns. Keep up the good work and take the battle to Asus.

 

Really
You have a better answer for peoiple who did not buy this nb from you or anyone that you are remotely connected to? When our customers contact me they always have a choise. When other vendors customers complain they are given no choise then i can only advise them on a posible solution. I always give more then one choise. Again you are confusing me with someone who cares vs someone who has an obligation to care. I am only obligated to care when it is my customer. I am not going to be replacing screens for people who have no direct relation to me.

 

Did not need that advise. You obviosly did not read enoygh of my posts. I am the last person you should be telling this to.

 

Again. People always have a choise. Live with it or take action. Same as dead pixels. Manufacturers have pixel policies so if a customer complains on a dp i can say "ha ha too bad". There is no policy on ghosting. I dont need to downplay anything. My job here is simple. provide a solution. Temporary or permanent. You would be surprised how many people took me up on the brightness contrast thing. Apparantly my advice works for some or maybee not. Point is i only owe a replacement to our customers and nobody else.

 

Guyver,

Though I really appreciate that you appreciate my posts, it feels as if you did not read them that carefully. At no point did I accuse any of the Asus Resellers of not dealing with the problem.

If you re-read the very threads that you link to and all the other threads, it is extremely clear that Geared2play, as soon as being hit with this situation, immediately went into gear (no pun intended ) with his staff to figure out what was going on. Even on his own site, which is linked to in the very threads you link to, Guyver, as people started to bring up the red ghosting problem, though his first response at the start was to suggest contacting Asus when it seemed to be an isolated problem, as soon as he realized it was not, he started working on it and constantly posted what he was finding as his staff and he were working through it.

Moreover, he constantly posted requests for people having the model to test for one thing or another as he was trying to figure out what the problem was and how extensive it was(i.e., how many notebooks were affected and how badly.) He has made good on his commitment to replace before Asus was even dealing with the problem.

Similarly, Justin at PROportable provided as much information as he could about the problem, that he hadn't found it on the stock he had, one customer of his posted that he had finally did.... and Justin kept posting what Asus was doing about it. He also worked at tryin gto figure out why it was only one customer and not others. Serial numbers began to provide a clue as to it being a batch problem.

So I think it was unfair and distortive of you, Guyver, to make the kinds of accusations you did of the resellers. It was unprofessional, and as you acknowledge that you are approximately my age, rather immature. Flaming, provoking comments, etc. particularly when they reflect a lack of careful reading of the very things you cite, is something one is supposed to grow out of.

I am only writing this post here because the other thread, the one I started, did turn into a flame session and was rightly shut down by Aurora.

But I want to make really clear for anyone reading these threads, my posts were concerned with Asus' conduct itself, in not publically assuring everyone that it would take full responsibility for the problem and that it would provide a remedy as soon as it figured out what the cause was, which it staff was diligently working on. Asus did not do that... It neither reassured the customers nor does it seem did it properly assure its own resellers.

The resellers here seem to have gone beyond the extra mile to deal with the problem....it is Asus which has not fully stepped up to the plate, with the very least a public acknowledgement of the problem and indicating its acceptance of full responsibility.

So I hope that people do not read my posts as being in confluence with all that Guyver's are saying. I do find his posts inappropriate and unjustifiably inflammatory. Particularly when it involves sincere and honest business men who are doing their best to deal with a situation not of their making.

I realize that posting this will probably get this thread locked down too. And that is probably appropriate. But I didn't want it to get locked down without my 2 cents (or this is more like $2 )

Justitia

 

Actually i did and did not ask people to contact asus for a replacement. The point of it was to make asus aware. Without customer complaints there are no problems. Thanks for the open minded elaboration. I am pretty sure your take on it is common knowledge. Guyver just needs to learn how to jump before he leaps so as to avoid senseless bashing. If i dont do my job right i would like the feedback so i can learn how to do it right. At this point i can safely say i can please 99% of the people out there. My service can only get worse from here on not any better. Yes i have been told i hold my self in hi regard. End of story end of topic. Guyver your apology is accepted. We all make mistakes.

 

Justin,
That’s very rude of you calling someone newbies or punk and I can’t believe you said that in this public forum. You know something, you don’t own this forum, it’s the people from all over the world own this forum, Just because Guyver didn't bought the laptop from you doesn't mean they are your enemies. And it’s obvious that you even tried to tell people Eddie is not a good reseller, of course, there is nothing like leather!!! If you own this forum then there nothing I can say but you are not!!!
We appreciated that you are trying to provide information to us but sometimes a reseller get too much involved to a forum could be annoying! This forum suppose to be user's forum not reseller's forum try to advertising their name.
Your reaction shows people that you can sometimes be evil too if they don’t buy from you.
Users are who kept this forum alive not resellers and I can't agree with you either of that
Asus/Samsung who is responsible for the defective LCDs. What will happen between Asus/Samsung we don't really care.
Guyver got his replacement laptop from his vendor with no questions ask and he is happy with it, for $1500 he paid for I think he just got lucky to find a vendor willing to do that for him, that’s the AMERICAN WAY of doing business, at least his vendor didn't play blame games with him and that's what consumer wants.

Now I am going to the other forum where resellers are not welcome to treat forums like it's their meat market.

 

This is a public forum not reseller’s forum, If any resellers think they own this forum then this forum’s reputation can be questionable, so Guyer, bring it on, I’d like to hear your opinion not resellers.

 

I can only lay claims on one forum. It is not this one. Nobody played blame games. As for guyver getting his replacement. Looks like he got the service he deserves same service either my self or Justin would provide and we do. What has luck have to do with it? does every customer that have an issue addressed by us have to feel lucky? The whole highlight of the thread is guyver ranting about the service he got from his vendor while we are doing nothing. Excuse me. I can lay claims to something. This issue was brought out to light by yours truly along with a customer who has a keen eye. Big deal guyver got his screen replaced. So have a couple dozen of our customers with many still pending. Who cares? What the hell ae we arguing about? The whole point of me replying was to explain to guyver that he has no clue of what he is saying. Point proved. Where did claims of forum rights and the rest of what you just said add up? Last I checked we are the only 2 resellers doing any kind of job of helping anyone under the asus sections. If i want to act like my crap dont stink then i will but i dont. Excuse me for stepping in and correcting a person who obviously need to get his facts straight. Get your facts straight then post your constructive criticism. If you atack me with false pretence you bet i am going to take it personally. I make assumptions everyday but i try to do my research before i do. So far i see nobody posting here lay claims to any research. Do your research before you leap to conclusions and you will not offend anyone.

 

This is our forum so please step aside, if you really want help your customers then have them email to [email protected] or talk to you on the phone, post your updates at your website and I am sure your customers will read about it, what I am trying to tell you is a forum is a forum not your marketing tool, if you really want to help your customers then just swap the unit with no ghosting problems for them and you can deal with Asus with the LCD problem or you can temporary stop carrying this item or do whatever you want to do with it. A public forum is not a public forum anymore when resellers get too much involved, users has the right to ask resellers to stay away…., if you want your name to be notice then do some real advertisement like others, put your big banners on the top and pay to the forum….we don’t want resellers here and there acting like they knows everything and we are all newbies and punks, let us decide who’s right and who’s wrong not resellers, so please, stop treating us like we are all dummies and remember, never bite the hands that feeds you.

 

We decide who’s right and who’s wrong not resellers, in the public forum WE ARE THE JUDGE, that is why a public forum is needed, and if you don’t agree with me then you are the one who needs to do more research before posting your opinions. We thank you for your information and we’ll read about it at your website.

 

Note the join date of Cindia...tonight after my post calling Guyer to task. And not only that, Cindia's psots are a melodramitic call to "own the forums."
frankly I have aprreciatred Eddie and Justin's candor and hte truth of their integrety is well evidience d itn the posts.

I propose we ignore any further posts from Guyer and his clone Cindia and of course any close clone that might come up.

So I recommend no response to these two by anyoned and let's just await what Eddie and Justin can convey in the way of informamation re: Asus.

Enough said!