Newegg's return policy on ASUS notebooks

Newegg's return policy looks too tight to me, when you bought new notebook from newegg then no refund for you, even if you aren't satisfied with ASUS notebook. I had found that consumers are returned their notebook to newegg so successfully but it's not fair to anyone who want return their notebook to newegg.

I was start think about want change from replacement into return for refund but newegg's return policy don't issue an refund and had called them about why not issue then they said it's due on price range.

I did read their return policy but their notebook's price are best offers then I decided to bought it, now, I made an biggest mistake, oh well.

 

Why did you change your mind & want a refund? I'm sure all the problems of your G1S can be fixed, many, many people on this forum are running G1S successfully.

 

I wasn't changed my mind at once but I was just wonders about it, it was happened in last week but too late for me to change my decision due their tightly return policy. I was asked about what newegg's reason to tightly it.

I was decided to keep this one after got replacement.

Only problem is... I don't have any experience with Vista, it would give me a alot of headache to install XP on notebook, plus need find drivers to support everything and need find SATA driver via floppy disk or something like that because XP don't support SATA by native.

 

There is a very good guide on this forum for installing XP on the G1S, if I remember correctly. With drivers and everything.

 

The policy is quite normal, actually. They're sealed at the manufacturer with a tamper-proof seal. If you don't like it, there is no way it can be sent back to the manufacturer unless it's defective. Depending on how flexible the company is (which is essentially an extension to how flexible their supplier is), they may either offer a credit towards a different product (if you're lucky), or they may either say replacement for the same product only (if you're unlucky). I can tell you immediately that ASUS direct will not do credits, it must be done at the supplier/retailer level (ie: ASUS generally says within 30 days of purchase, other companies are even tighter than that).

The majority of companies are moving away from allowing refunds on notebooks, simply because open-box laptops don't sell fast enough. If you go to any big box store like BestBuy and the like, you'll see that they often have many "pre-tested" or "technician-configured" laptops... those are the returned open box units which they can't get rid of.

Most people won't buy a "new" laptop "used" unless it's really cheap. That means an instant loss for the company if nobody buys that open box. What kind of company is in business to lose money? Profits in the computer sector are so slim that it would take a large number of sales to offset each loss.

As far as people not buying, laptops are a very personal thing -- unlike a computer tower that you would just flush out with a restore disk and sell as open-box to someone a new keyboard and screen, a laptop cannot have its other components broken down and sold separately.

Would you buy a laptop for a minor discount that was non-returnable that you knew that someone got all their grimy fingers on and used in all sorts of unknown ways and might've been returned because of some latent defect? Some people might, but most people would probably not.

Look at the demo model in store. If you don't like it, keep looking. If they don't have that exact model, you can try looking at a similar model since many companies use similar parts for their different lines (cost reduction).

 

we offer a no restocking return policy. newegg should too. with 21billion in sales in 2006 i think it is the least they can offer if a small vendor can do it why not a big one?

 

then they wouldn't have had the capacity to sell 21 billion products

 

ye i guess
21billion is mind bending. thats more then most of their competitors combined

 

Hello, I'm back to this forum, haven't been here for long time.

I had received refund from newegg instead of replacement because A1S-G1 was out of stock in last Dec, I decided to bought MacBook Pro and don't want alot of frustration over Vista issue anymore. I just want to thank you so much for helping me with issue on G1S-A1.

I decided not install Windows XP or Vista via bootcamp, Mac OS X is just more than enough for me, plus I had bought some Mac games (The Sims 2) as well.

That's reason about bought MacBook Pro because I love Mac OS X on my iMac.

 

If you knew that you weren't going to like Vista may I ask why you first bought a laptop configured with Vista?

 

My decision was messed up at first time, I think that Vista would be my acceptable and got a big turned off after Vista was screw up because I deleted most of bloatwares then it went screw up and tried to use system restore but not working, just like more annoying and recovery isn't good, I had tried to recovery the Vista via ASUS CD but no lucky and just went into black screen. I had done with frustration on Vista and PC, that's different from my old HP PC and decided to retired from windows after 9 years of usage.