Please HELP. My new Asus is overheating and Asus refuses to repair it.

I got this new laptop in May (Asus X401A) and the CPU and motherboard temperatures were around 45º C (113º F) very stable.

Three months later it started overheating and the start base temperature is now around 60º C (140º F), going up to 70-80º C (158º -176º F)as soon as I use a bit heavier (just youtube videos will make it hot). It burns and the fan goes fast and noisy all the time.

I sent it to Asus and they sent it back one week later and the problem continued untouched! They say they found nothing, no problems, and that the 60º C (140º F) temperature is not a problem.

I protested and they accepted to sent it again to check, and now it is there, but I am sure they will send it again with the same problem.

What can I do, please? These guys were trying to blame me and skip the parts replacement by any mean. They said it was probably my fault if I use it in the sofa!! or that maybe the room temperature is too high (my other older Asus is at 45º (113º F) with no overheating).

Thanks in advance

 

70-80C is per def not overheating if it is CPU temp. CPUs are designed to handle up to 100C, after that they will clock down to not heat up more.

In my book overhating means one of two: 1: CPU reaches 95-100C or 2: Laptop turns off when it gets hot.

As far as I can see nothing of this has happened to your laptop?

Should be perfectly safe to use the computer with 70-80C CPU temp.

 

That is exactly what they say, but it burns and the fan goes fast and noisy all the time. It is broken and it is having the same defect than my previous one, the Asus X501A that started at 45ºC and in time went to 60-70C and finally burnt out and had to return it to Amazon after Asus replaced the hard disk.

It is a cheap model, it is defective and I cannot use it at that temperature, it's too hot and noisy and gets slow, apart from the fact that it is going to die fried any day and I will have no more warranty to cover it (I have only 1 year, now only 9 months).

The question is if I can force them to fix it somehow or it's a robbery from Asus again.

 

If you're using it on a flat surface, not overloading it with too much work, and your ambient temperature is okay, then it's not your fault. 80 C - 90 C is safe, but far too high for basic use. Gaming? Then that would be a little more normal.

It may not be that something is defective. Maybe they simply need to do a better job applying the thermal compound so that the temps level out. Perhaps you can request they repaste things and test.

 

That's it. I don't play games, it's so high even after reinstalling Windows.

My question though is if I can force them somehow to fix it. I know that begging will go nowhere.

Thanks

 

Have you tried blowing though it with compressed air from both the fan intake (if exposed) and vent? There could be a simple blockage of dust.

 

No, it's not that. It is very new, always on clean surface and they said they cleaned it inside themselves on the first trip to the repair garage of Asus. It's exactly the same problem that I had with the other Asus I had before. It is overheating due to bad hardware. The older one finally got cured when they replaced the hard disk, but the problem returned a month later. I don't know what it is, but it is not dirt or software problem.

Thankyou.

 

The issue may be a result of dust or other particles blocking the processor fan vents that causing the notebook to overheat. Please try using compressed air to clear all vents and then let us know if you are still hearing the fan running on high and experiencing overheating.


If you have any further questions, comments, or concerns please do not hesitate to let us know. Your case number is N150808497. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.


Thank you,



In Search of Incredible


Technical Support Department

http://www.asus.com :: http://service.asus.com/

 

Don't worry, I live in Spain.

What a waste of time it is to deal with you ASUS guys. You obviously didn't read the thread. Not even the first post. Not even the title.

The laptop is brand NEW. And on top of it, the ASUS repair center already "cleaned" it. In fact that's all they did before returning it to me in the same condition. I bet they just did nothing at all but keep my laptop one week to pretend they did something.

 

Three months is not brand new, it's a reasonable question to ask, the other option is the paste on the CPU needs re-doing.

 

If that is the case, please visit support.asus.com and then search through the

BIOS updates for your model and see if there is a fix for the high fan speed/overheating


If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.


Thank you,


In Search of Incredible

Technical Support Department

http://www.asus.com :: http://service.asus.com/

 

Certainly, my last Asus machine. Waste of time asking here.

As I said a hundred times IT IS DEFECTIVE and must be repaired, nothing to do with the dust or bios.

I was just asking about my customer and citizen rights, in Europe, to get my brand new laptop repaired, but nobody seems to be interested.

 

could be just how that particular laptop is designed with not very robust cooling. A lot of the cheaper machines are made like that to almost be disposable. You could try a repaste with something crazy like liquid ultra but it would most likely void your warranty.

 

Well, thank God the laptop came back repaired finally, and I was totally right. They replaced the heat sink this time and now it is at 45º again.

So it wasn't the dust after 3 months of use (absurd) or the room temperature (absurd) or the bios update (absurd). It was, as I always said, a hardware failure.

Fight for your rights with these companies that try to cheat on us and make us pay for what they have to pay and what they have to fix.

Thank you.

 

This is my thought. Try repasting.

 

If you just skipped the basic checks before performing work a lot of hardware would be replaced for no reason. Without knowing the environment or interacting with the machine directly there is a sequence that needs to be followed. Only once they have been followed is it reasonable to move on.