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    Poor Service (Rant warning)

    Discussion in 'Asus' started by RogueMonk, Jan 22, 2008.

  1. RogueMonk

    RogueMonk Notebook Deity

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    --Rant Start--

    A week and a half ago, I sent an email to each of the ASUS retailers who regular this forum. It was a simple product enquiery about battery upgrade from my W7J.

    I recieved NO REPLIES!

    How do guys do business? Evidently, not through email. :mad: :mad:

    --RANT END--

    I know, I know, its a pretty wimpy rant. :eek:
     
    RogueMonk, Jan 22, 2008
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  2. Lithus

    Lithus NBR Janitor

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    Call them. They're always very helpful on the phone. Your email probably got dumped into their SPAM box.
     
    Lithus, Jan 22, 2008
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  3. princealyy

    princealyy Notebook Evangelist

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    I had a similar experience with a retailer, but i have to be honest that is just a simple part of doing business.
     
    princealyy, Jan 22, 2008
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  4. princealyy

    princealyy Notebook Evangelist

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    If your looking for service, I got EXCELLENT service at excalibar (Allen was his name) they were pretty good to me. They post on here too.
     
    princealyy, Jan 22, 2008
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  5. EXcaliberPC

    EXcaliberPC Company Representative

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    We check email & the forum on daily basis, please feel free to email us at [email protected] or via private message. Thanks!

    Simply search "asus w7 battery" or by P/N and you will fine the batteries you need just fine.
    6-Cell Battery for W7 Series Notebooks (Black Color), P/N:"90-NHQ2B1000"
    9-Cell Battery for W7 Series Notebooks (Black Color), P/N:"90-NHQ2B2000"
    6-Cell Battery for W7 Series Notebooks (White Color), P/N:"90-NHQ1B1000"
    9-Cell Battery for W7 Series Notebooks (White Color), P/N:"90-NHQ1B2000"
     
    EXcaliberPC, Jan 23, 2008
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  6. RogueMonk

    RogueMonk Notebook Deity

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    Please note - I did not call Excaliber. So my rant does not include them. :)
     
    RogueMonk, Jan 23, 2008
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  7. E.B.E.

    E.B.E. NBR Procrastinator

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    Probably they are very busy and generic emails tend to get ignored. Is there a contact/ask question form on their website? You might want to use that next time. I did it with many stores here in the Netherlands and the answer always came before 12hours had passed (sometimes the guys answered at hours like 11PM and 12PM !! )

    And of course, the easiest way for a critical question is to call.
     
    E.B.E., Jan 23, 2008
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  8. RogueMonk

    RogueMonk Notebook Deity

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    That doesn't sound live very good business to me. If you have an email address published, answer your email. Its as simple as that. As I said at the outset, these guys have poor service.
     
    RogueMonk, Jan 27, 2008
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  9. E.B.E.

    E.B.E. NBR Procrastinator

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    Can't disagree. :) But I'd say that they are poor in answering emails rather than generalizing and saying that they have poor service... maybe call answering is better, for instance.
     
    E.B.E., Jan 27, 2008
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  10. Geared2play.com

    Geared2play.com Company Representative

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    well knowing that you hate me i know i am not the regular you speak of. perhaps a phone call or live chat would be a better way to reach your vendor. Aside from me and Ken i do not know any regulars here. So who are you talking about
     
    Geared2play.com, Jan 27, 2008
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  11. espresso_jim

    espresso_jim Notebook Guru

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    Like others said above, they got good responses from eXcaliber.com. I have to agree with that. I sent an e-mail inquiry and had a response in a matter of minutes - not the hours or day I was expecting. Good job to the folks at sXcaliber.com -keep up the great work.

    Jim
     
    espresso_jim, Jan 27, 2008
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  12. RogueMonk

    RogueMonk Notebook Deity

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    I don't hate you. Seriously. :) Although, I do find you mildly annoying. :D :D :D
     
    RogueMonk, Jan 27, 2008
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  13. Geared2play.com

    Geared2play.com Company Representative

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    thats sweet.....awwww.....thanks alot Dik :) :) :)
    maybee your un-named reseller found you to be the same?
     
    Geared2play.com, Jan 27, 2008
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