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    Positive Asus Customer Service Experience

    Discussion in 'Asus' started by timswar, Oct 28, 2008.

  1. timswar

    timswar Notebook Enthusiast

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    Ok, so I'd heard a few horror stories about Asus's customer service before, so I figured I'd post a positive story on here.

    I've had my laptop for a year and a half now. It stopped working completely a few weeks ago. Eventually I figured out that the prong inside of the power jack on my laptop had completely broken off (easy to diagnose after opening the laptop and seeing it roll around).

    I feared calling Asus's customer service, but eventually did. They were pleasant enough there, although a little short. The CSR issued an RMA label for me immediately and I shipped it off to Indiana.

    Despite voiding the warranty when I upgraded the RAM they fixed it up, and then without calling me fixed the broken usb ports and the cracked palm rest that I hadn't even mentioned to them (they didn't bother me, the ports were still usable and the palm rest was an "eh" issue).

    So today I got it back after sending it out last Wednesday (5 business day turnaround, definitely not bad) I have a like-new laptop back from Asus!

    It definitely makes me more willing to buy an Asus when I finally decide that this laptop's over the hill.
     
    timswar, Oct 28, 2008
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  2. RangerXML

    RangerXML Army of None [TRH]

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    Huh, what horror stories of Asus customer services? Despite the problems with my C90s, Asus has been one of the best customer services I've EVER dealt with. The only thing I can say is I could never get a hold of a supervisor to complain about my C90s, that took some miracle working, but otherwise there never was any reason (besides complaints about the C90s) to get a hold of a supervisor.
     
    RangerXML, Oct 28, 2008
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  3. David

    David NBR Random Reviewer NBR Reviewer

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    The horror stories should be limited to the UK and parts of the EU AFAIK. US and Canada Asus CS is considered one of the best in the industry :)
     
    David, Oct 28, 2008
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  4. timswar

    timswar Notebook Enthusiast

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    Really? When I bought the thing I was told otherwise. Oh well, one more positive story isn't going to hurt them :)
     
    timswar, Oct 28, 2008
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