Problem with my G1s, need help

My optical drive is not working, it was working yesterday, but now seems to be dead.

I called asus and they say they can fix it, but i'll have to wait a month till i move to Canada, as it doesn't make sense i ship it now.

But i would like to know if anyone knows what i could do to fix it?

I tried ripping a cd in media player (to test it) and it does not recognize the Drive.

I need help please.

 

Sounds like they shipped you a dud of a drive, it happens. When thousands of drives are made a month a couple bad apples slip through. Asus covers this exact sort of thing in the warranty.

On the otherhand it may be a driver issue, try both updating the optical drive drivers from the website and rolling back to the stock drivers. If neither of those work then you have to request a new drive. (They will ship it and you will have 30 days to ship back the old drive without paying for anything).

 

Is it not recognized when you try to rip? Does it play CDs and DVDs fine?

 

its was working fine before and now it doesnt???

Try reinstalling drivers or do a restore (hopefully you made a restore point when u first got the lap)
Get into your device manager and see if the drive is showing

Also what softwear are u using to burn??

Try using a diff burner softwear. Some can be quirky while some will see ur drive right away.

 

i didn't put anything new on the computer yet. is there an default restart point i can use?

 

Did you try disabling and re-enabling the drive?

 

It usually isn't too bad to replace the drive yourself. Will Asus cross ship a drive to you?

 

yes they will, they cross shipped RAM to me last year, I would believe they would do the same for an optical Drive.

 

how would i do this, i'm not very tech savvy

 

Try putting any other disc inside, does it read?

Try reinstalling the drivers(there should be a disc with drivers in it). Or check your Hardware to see if there is an exclamation mark.

 

i don't think you understand, the cd drive doesn't open

 

But you said you tried ripping, do it did work at one point?

So let me get this straight. Out of the box, the G1s's OD 'supposedly' worked, as you pressed the button and the tray came out. You then put the CD in to try and 'rip' the music to your HD. Then, magically, the OD stopped working? Is the CD still stuck inside?

 

Actually I was gonna mention the exact thing, if it was working earlier chances are you, or an appl just disabled the drive. Go to control panel, optical drives, and re-enable it (if that is the problem)

 

Brian, right next to the eject button on your drive is a tiny pin hole. Get a paper clip and insert it into that hole. That will eject the tray. Then close it manually and try reopen again

 

To disable/enable:
Specifically
Control Panel->System->Hardware->Device Manager->DVD/CD-ROM Drives (sometimes labeled as Optical Drives)->right click->disable/enable.

 

The optical drive / dvd-rom option isn't there, so im guessing it's broken?

 

you might want to remove your optical drive and then reseat it.

 

To do that there should be a sliding latch on the underside of the carriage near the drive. pull it back and slide the drive out, it may take a tug. Don't pull too hard, if it doesn't come out with a slight amount of force, then look for a second latch.

 

can't find it, i guess ill just have to have asus fix it

 

okay, after looking at the blurry G1S review pictures I see that there are two screws (maybe just one, it is really blurry), they are right behind the little plastic sleeve that I suppose is for putting a name plate in. Remove them and the drive should slide out.

EDIT: There may also be a screw right under the lip of the drive, remove that one too if it is there (The picture is really really blurry).

 

ok, ill try tommorow, cuz not it's late, don't wanna damage anything