Questions about the red Ghosting Issue on the Z70Va

When should we Expect A complete Fix to this? From what I understand, Venders are still shipping, even though this issue is still being debated as to what is causing it. Will there be a sticky or an Anouncement when all is said and done? Has "any" vender heard back from Asus?

 

Dude you psyched me out~!! I thought this thread was an update and actual INFORMATION ON THE RED GHOSTING ISSUE ON THE Z70VA~!!!

You twit~!!! grrrr....sorry for the name calling, hehe

I haven't heard anything yet and I just talked to my reseller about my creaking case issue and the ghosting issue and he said to bring it in so he can take a look at it.

He also said for any replacements he would have to talk to Asus, so it all lies in the hands of Asus, whether they will replace it or not, I believe.

Asus isn't too quick on responding, in my experience, even with resellers, so I guess we will have to wait a while.

Justin from ProPortable, any thoughts???

Cheers,
Mike

 

Some people shouldn't be able to name threads.....

I talked to Asus this evening and although I haven't seen this issue personally and we have not gotten a single complaint from any of our customers about this issue either, Asus is looking into the matter. I heard that a screen with these issues was sent into Asus and then shipped to Taiwan to show them an example of what some people are running into. The word this afternoon was that this screen arrived in Taiwan some time today. That would suggest to me that something involving this issue will be tracked down and dealt with. My guess would be for them to take a sampling of so-called "red ghosting" cases and figure out the batch the screens came from. Then, issue a low-key recall between two points (ie: xx100 and xx200 serial numbers).

 

Fixed the thread name a little

Hope this gets resolved soon!

 

Today, Asus notebook product manager was on a business trip in Toronto and visited me, we talked about this problem, he said he couldn't see the problem clearly on the video clip from the forums. I tried to show him the problem from two Z70Va units we just finished the assembling, but these 2 units have no red ghosting. This means, by now, they haven't see this problem in person, they tried to report this problem to Taiwan, but Taiwan couldn't see the problem from their side, Asus-USA cannot do anything until Taiwan figures out the problem and gives a clear answer. This means we need to wait for a while, won't be very soon.

 

Sorry for title mishap....

Are the Venders checking/testing them before they are sent out?

 

ISTNC said they would check mine before they sent it out. (ordered yesterday)

I'll check it when it arrives.

Vespadaddy

 

This is good news I guess...better than nothing. At least they are aware of or will soon be aware of the problem.

Danny...the guy from Asus said he couldn't see the Red Ghosting issue on the videoclips from the forums? He MUST be kidding...the one videoclip uploaded by, I forget, showed this problem explicitly~!

He must have bad eyes or isn't really showing an effort to see what the problem is all about.

Oh well...

Cheers,
Mike

 

I don't mean to be a D**k, but this comment {{Some people shouldn't be able to name threads}}...... was uncalled for
@ least I know one vender Im NOT buying from!!!!

When I make my order, I'll ask if they can check it just to be sure. Either way, Im going to take the plunge and hopefully, I get one that doesn't exibit it so bad, if at all.

Again, Shampoo, sorry for the Title, I guess I wasn't thinking of what I wrote prior to listing the thread. I'll try to be more carefull.

 

Well it's true...... certain people like to name threads that envoke panic and joy... and then find out instead of being a statement as it was made to sound... it was a question....

.... considering they changed the name of the thread, obviously I wasn't the only one to think that, even if I was the first to mention it...... but relax... it was meant to a light jab.... if you didn't notice I went on to try to help you, I didn't just waste a post to make fun of you.

Where you buy is up to you, but trust me, if you're someone who gets their feelings hurt by something like that.... I'd rather send you somewhere else. Gosh.

 

LOL you guys are so sensitive, like wittle gurals...

Any updates Justin?

 

Red ghosting is common to some not all z70va starting with sn's 59np ending in 300-700. Have not seen any starting with 59np under 300 or over 700 so i dont know. 58ng are fine. If you have not seen ghosting on these units you have not had any of those units which have been shipping over the last few weeks which means you stocked up at the right time 1 month ago when 58ng was shipping. A solutions is to raise the brightness and lower the contrast. This gets rid of the problem on mildly affected screens but not on the ones with a sever case of this. Ghosting is not the right term for this. Not even sure what to call it.

 

Correct....... We ran out of all of our good units today and turned the model off on our site till Asus can take care of the issue on their side. We were lucky enough not to run into this issue because our Z70va w/ bluetooth shipment was the first Asus made...... while most everyone else didn't get supplied until closer to the middle of September.... It was in there that some of the screens have this tendency and Asus is aware of it.

What we're waiting on is Asus to figure out the problem - so as a temporary measure we decided to hold off all week from reordering. We told Asus we're going to wait until they either decide it was a freak thing that they'll fix for other customers or for some reason the new screens are all going to act this way. Asus believes they may just be calibrated wrong, hence a lot of the talk about the brightness and contrast changes we see.

So - as of the end of the day today, still nothing on that front.

 

Thats cool,.. ..no hard feels..I over reacted a bit..Sorry
You did try to help, and I Appreciate that. Water under the bridge. {{Hand shake}}

 

... you just had conversation with yourself.. ... yeah, over reacted... don't worry, a LOT of people do that on here.... you need to approach this forum a little relaxed (especially myself) because you get such a range of people and questions ... and hear the same things over and over, that you just need to be funny about some things instead of coming right out and saying - sorry, it's been asked a million times... search for it!

 

I'm sorry if this sounds extreme (and it's not directed at you Justin), but that is the biggest bull**** statement I've read yet. The red pixels are straight up fading out in 1000-2000ms instead of ~25ms. Sure, we can play with contrast and brightness, hell why don't we just play with the hue and get rid of red all together -- oh wait, we could also play with the hue to make everything red . All it is is sweeping the problem under the rug to make it less noticeable. Eddie said it could be a BIOS update... although that sounds very unlikely; however adjusting contrast/brightness is total crap.

We're being patient while asus finds a solution, but that doesn't mean this is acceptable or that we're going to or that we should tweak with color and brightness so that it's not noticeable. It would be a big mistake on Asus's part to dismiss this as not a problem. I know this ultimately is the responsibility of Samsung, but us, the end user, do not have a contract with Samsung, our contract is with Asus to deliver a functional product to spec.

I am speaking mostly on behalf of all the patient z70va users, because I am not as effected, but I also have a bit of the red ghosting problem and I paid good money for this computer, and this is undeniably a defect (whether it is categorized as a EEPROM problem or hardware flaw, it's a defect in visual performance and is not the responsibility of the end user). On that note, my serial number is 58NGxxx5xx so you can expand that list, Eddie.

 

... wow, thanks for telling me that's not directed towards me....... because I haven't seen this problem on any of our systems and I'm only going on the little that I read of others issues....... if this is indeed a refresh issue (which I didn't even catch if it was mentioned before), then it's an issue Asus will certainly be able to take up with their screen maker.

In terms of what Asus said, this statement wasn't by anyone who actually really saw the problem....... the bad screen went right to Taiwan ... it's not like it was an official statement on the problem by someone who studied it.... it's one of the main reasons it was rushed off to Taiwan.

 

Hey all, thought I'd join the fun. I'm with flaxx. Asus needs to do something about this quick. This is my first Asus notebook and this is an absolutely horrible experience. I have a brand new unit that I can't even use until the problem is solved because I have to keep it in perfect condition in case Asus ends up shrugging their shoulders and I need to exchange it with my reseller.

 

If this is a matter of sending out new screens -- you won't be getting an exchange, rather you'll be getting a screen replacement which would be covered under warranty and good for the life of the warranty no matter the condition.

 

Sorry, I should have been more clear. The reason I mentioned exchange was because my reseller is still willing to exchange my unit to try my luck and get one with a proper screen, provided that I keep it in perfect condition. Unfortunately, the last attempt at this just ended up in a waste of three hours because the exchange units we tested ended up having red ghosting problems too. I have a really tight schedule, so I'm not too fond of the idea of going through that whole ordeal again (and I'm sure my reseller isn't too fond of it either). But if Asus doesn't step up to the plate soon, I'm going to have to give it another go.

 

I have a 58G unit and it still does exibit the red ghosting. So it can happen on any of the units its just so random. Something had to either have happened in manufacturing, calibration could be a possibility also and the brightness and contrast thing actually does help despite what some may believe.

 

Oh... well I see what you're saying, but I still think that once a solution is available they should be able to help you out regardless..... everyone has a tight schedule and this is something you're going to have to live with if you don't have the time to get it replaced..... If they have to give you another machine, they're going to have to build it out for you so you'll have to wait for that.. right?

 

Hey you dont have to punch holes in my story. Nothing here is made of castiron. Not sure about Justin but i speak in relative terms. Just because none of the 58ng units we shipped did not have red ghosting doesnt mean none had had em. Tell it to your reseller. Neither I nor Justin are your resllers....i think. We replaced most of our poor quality screens over the past few weeks with a few still out there owned by people that will eventually want them replaced. Adjusting brightness and contrast is not a load of crap. it works. You dont have to use it. I dont care if you do. This is an alternative for people to try and some will accept it. If you dont want to then contact your vendor and demand a replacement or a refund. There is no reason to attack me. Its not my problem your vendor cant do anything about your situation. Perhaps you went to the wrong vendor then. Dont take it out on me becuase I do my job right apparantly you fail to appreciate the offort and thats your error.

 

What is the point of that?. We dont repalce your whole unit. You can send it with crap stains and pink pokadots all over. All we do is swap the panel not the notebook. You may want to remind your vendor that the screen is modular so is the actual panel.

 

Very true Eddie..... I know that I can only speak of the systems we've built out and the whole purpose of Asus sending the screen to Taiwan was to help isolate the problem.... everything would be great if the problem was completely isolated into a certain serial number range which would could pick out and send in for repair. However, that may not be the issue and this may be much more random. If that's the case, every system would have to be looked at on a much tighter level and be repaired one at a time...... If it's not isolated, then it makes it much harder for Asus to find the source of the problem....... we hope it's isolated........ we haven't found it yet (knock on wood) and we've also put two weeks worth of Z70va's orders from Asus, aside...... opping to wait for a resolution as our current stock finally depleted and we weren't about to take any chancing considering the amount of stock we usually receive.

 

Just noticed you had the Z70va back up on your site - does this mean you've gotten word back from Asus on this issue? If so, can you comment on it. Thanks.

 

Dudes, this is getting out of hand, and yes I'm angry with Asus myself as my Red Ghosting issue has gotten a bit worse. It may not be the Red Ghosting, it may just be a simple ghosting issue with my unit. I have the Red Ghosting, but it's minimal, but lately I have been playing a game called ROSE Online MMORPG. Thing is when I'm moving the camera around the mountains and big rocks or houses that are sandy coloured but definitely have a red hue to them seem to be ghosting like crazy...it's like spreading water on an oil painting. This is extremely disturbing. I'm going to take my unit into my reseller as he instructed so I'm crossing my fingers. I will have him come on this thread as soon as I get into the store as I'm sure he wants me to be happy.

I hope he can sort out this creaking palm rest too. No I'm not being too picky, as I'm not LOOKING for these problems as others do after reading these threads, I'm just using my notebook like a normal person would and have discovered these various issues. I still love my baby and if I had to live with these little annoyances, then fine I will because I love her so much Only thing is I compared my unit to my friend's Toshiba M40 today and holy crap is that thing built SOLID. I mean ROCK solid. dayam.

Cheers,
Mike

 

No, not at all actually.... Asus insists it's a small number of units and said they'll replace any unit that we get that has this problem. So basically, prior to build, we've got extention cables for the screens and we'll hook them up to an already built test system and check for the occurance. If it's not there then we'll build that system out.

This isn't supposed to mean much to you guys, but to us it means Asus doesn't want to cripple the Z70va sales while they're getting to the bottom of it, but are convinced from the serials they've been given so far that it's a random occurance over serial numbers but probably a bad batch of screens which were spread between builds... so basically the only way to find them is to retest all of them. Asus obviously would rather us do that than they do it and they pay us to take care of any issue........ if they did all the testing, there would be a shortage on Z70va for weeks. So for now we're going to take them at their word and see how many bad ones come out of this batch they're sending over.

 

Omgoodness that's great news, but for us on the consumer side this means that we can possibly get our panels replaced only if our reseller is willing to right?

 

Well, if this was a widespread issue, Asus would issue a "recall" of sorts and might even RMA these directly. The closest we ever had to something like that was with the Z71v batteries from the spring time. It turned out only about 30 batteries altogether were bad and not EVERYONE from a certain batch. A LOT of people sent in batteries that were just fine but caught wind of people with problems and thought they could get a new battery.... Asus want's to avoid that and It seems to be the case here from what serials Asus has and for that reason they may just sit on it and take RMA's from dealers as they happen.

So, I don't think this is a matter of your reseller being willing........ if you have a reseller with any sort of reputation, it should be part of your warranty, I know it would be part of ours. If you bought from some place that doesn't actually do repairs or you bought a barebone....... you may be out of luck, or we may be able to help you out.. I don't know.

 

that's good to know as my reseller is actually quite good

 

I have a very mild case of the red ghost on my left most screen and can live with it for now until everyone figures out what's going on... I've contacted my reseller and they suggested i wait until asus has an official response. But hearing about pro and gear already replacing screens makes me want to walking into my reseller's store and ask for a replacement myself now...

 

.... I wouldn't do that. Until Asus can get Samsung to help figure out where and what the problem is...... the replacement screens could have the problem too. So, since the screen is under warranty for at least a year, I'd hold out till they figure the problem out so you can be assured to get a good screen and not have to do this again. Asus even told us they won't send any more replacement panels till they figure out the situation..... This is the reason we remove the Z70va from our site again last week. We had some panels come in which we checked and Asus checked to be good..... and we got those just incase some of the remaining stock was bad. Since Asus can't guarentee any of the panels are out of the range of the problem at this time, we just we'll hold off and wait out ourselves. We only had a handful of units left and they were all good and are going to be going out, but we refused delivery of another order because this situation is still being investigated.

 

If you have had a dozen screens sent back to you every week for repair you would have to replace them. I would like to see you explain away the reasoning behind you sending bad panels to all those people. sure i would have liked people to sit there and wait for asus resolution but it has been more then a month now. Yes i may be stuck with a few dozen screenless laptops in the back. I took a big hit but hey now i still got just as many good ones. When stock is depleted I will be the only reseller left with these things around to sell by the time asus does replace the screens for us. Hope that turns out to be a good thing. This problem does not happen over time. Its either defect or not. I have had the same exact screens out in the field for over 2 months now. I think something would have turned up except a few poor souls that think their ghosting started a week after they played some halo. No offence but i find this extremely unlikely but will allow for the posibility that the problem can get worse in different environments.