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    RAM Slot inconsistencies - U36SD-A1

    Discussion in 'Asus' started by X10D3, Sep 19, 2011.

  1. X10D3

    X10D3 Newbie

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    So I've been getting some random BSODs with my notebook. Most point to RAM. I ran Memtest86+ I ran it for 8 passes then switched the RAM to the other slot and started the test. I noticed after a few minutes that the CAS was different. Earlier it read 6-6-6-20 now it reads 9-9-9-24 in the other slot. RAM link below. Is there a reason for this or is my MB messing up? I can't send it back to XoticPC. I would have to remove the HD if I did.
     
    X10D3, Sep 19, 2011
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  2. X10D3

    X10D3 Newbie

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    All BIOs settings are stock. No OC'ing.
     
    X10D3, Sep 19, 2011
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  3. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    Generally, I see a difference in the CAS when you are testing in single channel vs. dual channel. If you are only testing one stick, I'm not sure what would cause that. I would recommend that you email our service department ([email protected]) with your contact info, serial number from the unit, and a description of the issue and they can get that taken care of for you. We will not require you to remove your HD if it needs to be sent in, so you should be in good hands if it needs to be RMAed.
     
    Support.4@XOTIC PC, Sep 22, 2011
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  4. X10D3

    X10D3 Newbie

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    Thanks for the reply. I would need to remove the HD because of HIPPA restrictions and Client contracts. It could be an unnecessary exposure of their data. Technically I can't send it to you without voiding my warranty.
     
    X10D3, Sep 22, 2011
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