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    RMA Turnaround Time Experiences

    Discussion in 'Asus' started by joncom, Sep 28, 2010.

  1. joncom

    joncom Notebook Guru

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    I'm curious to know how quickly people have resolved their RMA issues with ASUS.

    My G73JH-X1 mailed out to Ontario via Overnight Priority Fedex yesterday to have the LCD replaced (Zero Bright Dot guarantee).

    I'm told that the turnaround time is 10-14 business days but I've also heard of people that have gone in and out in just a few days.

    Anyone have experience with ASUS repairs?
     
    joncom, Sep 28, 2010
    #1
  2. _Allan_

    _Allan_ Notebook Consultant

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    _Allan_, Sep 29, 2010
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  3. DCx

    DCx Banned!

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    It depends on so many factors, that you can't reliably predict when it'll come back. If they have a backlog of work. If they have replacement parts on hand. If they feel like doing it quickly (If it is a first RMA, there is no way to get it expedited... for each RMA after that, it gets prioritized...).
     
    DCx, Sep 29, 2010
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  4. joncom

    joncom Notebook Guru

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    I called ASUS today and the status of my RMA is "waiting for parts"... kinda wish I just got a replacement from Newegg, but no use dwelling on that now.
     
    joncom, Oct 2, 2010
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  5. Sabre-shin

    Sabre-shin Notebook Consultant

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    I had mine back in exactly 6 days from the day I shipped it.
     
    Sabre-shin, Oct 3, 2010
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