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    RMA and Warranty Repair Concerns

    Discussion in 'Asus' started by ryanluxboy, Sep 8, 2010.

  1. ryanluxboy

    ryanluxboy Notebook Enthusiast

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    I sent my N61JV laptop to Asus(Fremont location) on the 3rd of Sept. They just received it today, so about a 5 day shipment due to labor day weekend off hours.

    I am curious whether my N61JV laptop will be fixed and shipped back to me by Monday. I am leaving on Tuesday for College south in San Diego, so i hope it will arrive at my house in San Francisco before i leave for southern California.

    (My N61JV suddenly froze while i was browsing the web, then it powered off by itself. Later, i could smell burnt plastic and metals. My laptop keyboard area on the left side was extremely hot also. My laptop didn't work after that, although i could still hear my laptop's fan running when i press the power button.)

    And if i do receive the laptop back, will it be in factory new condition (with boxing/tags/stickers/manuals etc..)? I might probably resell the repaired N61JV once i receive it back from Asus.
     
    ryanluxboy, Sep 8, 2010
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  2. Kaelang

    Kaelang Requires more Witcher.

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    You probably won't get it back very soon. A repair of that magnetude might constitute for a new machine, but I'm not sure.
    I've been without my laptop for over 8 days now (because of labor day and the weekend) and they've had it for two and a half buisness days, but it's repair status hasn't changed since it arrived (Repairing).
     
    Kaelang, Sep 8, 2010
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  3. ryanluxboy

    ryanluxboy Notebook Enthusiast

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    I hope asus can repair it before Monday.

    Also, do i receive the exact same unit if asus technicians determine a replacement will be the best option?
     
    ryanluxboy, Sep 9, 2010
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  4. Kaelang

    Kaelang Requires more Witcher.

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    As far as I am aware, yes.
     
    Kaelang, Sep 9, 2010
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  5. Turbogear

    Turbogear Notebook Deity

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    I think it is hard to get it back before Monday.

    Only rarely will ASUS give you a new machine. Usually they will repair yours, but most probably you will get a new mainboard.
     
    Turbogear, Sep 9, 2010
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  6. sean473

    sean473 Notebook Prophet

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    I feel the pain of both of u.. my laptop hasn't come to me even after 6 days.. and its been stuck in customs for 3... i can't take it.
     
    sean473, Sep 9, 2010
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  7. Turbogear

    Turbogear Notebook Deity

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    Customs can take some time.
    When I ordered mine from Gentech PC in USA to be delivered to Germany. The N71JQ was in Germany in 5 days and then it stayed another 5 days at the central custom's office at the airport for another 5 days before it was sent to the local customs in my area.
     
    Turbogear, Sep 9, 2010
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