RMA'd a UL30...now they claim nothing is wrong! Not happy...

Hey guys,

Just thought i would get some opinions, maybe some help on what the problem is. Haven't received the notebook back yet, but unless they made some major changes involving reloading the whole OS and such, i don't see any changes being made. I'm not an idiot, and them returning this notebook to me saying there are no changes makes me feel like they are just telling me i don't know what i'm doing. It's embarrassing if you ask me. Anyways...i don't really feel like typing all the problems up here, so i will just include the paper i sent with them and that should be sufficient in explaining what happened.

I received this notebook on 10-28-2009, opened it up and booted up with Windows 7. Everything went well, got to the point of creating a PC Name, and as it was loading the desktop for the first time, the screen went black. I let it go, thinking it would start up, but it never did after about 10 minutes. I held the power button and turned it off, then pulled the battery and let it sit for awhile. Came back and turned it back on. The Asus logo popped up, but then the screen would just go black before it started to load Windows. After turning it off again, I booted up to Express Gate, which all went well, and then exited and told it to boot to the OS. This time, it actually loaded the desktop of Windows 7, but soon after turned to a black screen. I tried to restart again, but now when the computer is turned on, it simply stays at a black screen. No Asus logo or anything. Customer Service walked me through a hard restart, in which it changed nothing.

SORRY FOR THE RANT/VENT!

 

Return it, or -

Pull the HD.

Try getting into the BIOS menu.

 

When I RMA'd mine, they warned that the hard drive may be wiped and restored. It is possible that your issue was software related, and restoring from a disc image corrected the problem.

I'd give it a try when it comes back to see if it works, and if the problem repeats, give'em heck for it.

 

yeah i have a feeling it was software related...but i would rather them tell me that it was software related and that they reloaded the OS rather than tell me nothing was wrong. My external disc drive hadn't came in yet, so there was no way for me to try that, or else i definitely would have. Now that i have a drive, even if something is wrong, at least i should be able to narrow some things down

 

I RMA'd a previous ASUS notebook, they told me that they swap the hd in order to run their diagnostics.

Did you install the RC ? I'm surprised they didn't try and get you to restore your machine back to factory before sending it in.

 

Did you ever get this issue resolved or they still have your unit in the repair facility? If your unit was serviced in the US or Canada, please PM your RMA number, We would like to look into the issue. Thank you.