ROG Strix SCAR 15 G533QS - problem with low CPU performance

Hello.

I bought a ROG Strix SCAR 15 G533QS 2.5 weeks ago.
I have a big problem with CPU performance.
Especially in games like Watch Dogs Legion and Shadow of the Tomb Raider. When I compared the result from the Tomb Raider benchmark with the one made on the same laptop model, I had about 20fps less in the Ultra settings. And when I compared the result from the Watch Dogs benchmark with my result, I had an average fps worse by 21 at the same quality settings.
And the laptop with the better results had the same processor but the RTX 3070.
I compared it with the results at the beginning of this video.

In both of these games, on my laptop, the processor reaches 85-95% and the GPU around 50-60%. And on the laptop from the movie, the opposite is true and the FPS is much higher despite the worse GPU.

When I compared my results with the PreformanceTest application
(my results: https://i.imgur.com/BWjBvIZ.png) with same processor results from this site ( https://www.cpubenchmark.net/cpu.php?cpu=AMD+Ryzen+7+5800H) some of my results were significantly worse, especially Physics and Prime numbers.

I have already tried to change all possible settings in windows in the "Processor power management" section related to CPU performance and it did not work.
I wonder if the CPU might be faulty and still running stably, possibly something else.

Greetings.

 

hello,

what is your CPU temps?
i think it more sounds like thermal throttling . but i maybe wrong

 

https://imgur.com/cX1Trtl
In this screenshot, you can see the highest temperature (67C) reached during the Watch Dogs benchmark.
You can also see a very high CPU occupancy (87%), where in the video it is about 50-60% during the same test.

 

try using HWiNFO it will give better information about the current clock speed and the maximum temp.

 

https://i.imgur.com/OJRGlng.png
Screenshot taken after the internal benchmark in Watch Dogs is complete.

 

try downloading Rayzen controller https://ryzencontroller.com/
and setup CPU all options to maximum and re test. hopefully this will help

 

.

 

The situation has been resolved!
I confirm 100% that the problem was one RAM chip, which is why the memory worked in Single Channel.
Today I put two 16GB memory chips in my laptop and everything started working fine on Dual Channel.
The gaming performance is also decent.
The difference between Single Channel and Dual Channel games is shown well in this video.


Thank you for your help kill4l.

 

most welcome, i just rechecked your screen shot, and i noticed it was operating in single channel mode. my bad i didn't notice that from the start. but i'm glad you solved your problem )