Received W2 with one dead pixel

It's about 3 inches from the bottom and 5 inches from the left side. It's a dark spot that only appears within a green, yellow, or white background. It does not appear in a blue, red, or black background. After reading the Zero Bright Dot policy on the ASUS website, I think I'm screwed for getting a replacement.

"A bright dot appears as a white or colored spot (not black) against black backgrounds." - ASUS

I understand that the policy they have is better than most and this sort of thing could happen to any LCD, but it still stinks when it happens to you.

Anybody got any hope for me or perhaps sympathy is all I can expect!

 

Have you tried the Stuck Pixel Fixer video?
It's worth a shot:

http://www.psp-vault.com/Article168.psp

 

Could try rubbing it. Could give Asus a call see what they have to say since there policy is better than most.

 

I dare not try the stuck pixel video, as I fear that more dead pixels will result.

 

I have one that shows up on the black screen kinda like theres a hole in the black covering the screen and can only be seen at a certain angle (a little off to the right.)

Im not sure if I really want to get it replaced for fear that the next screen may be even worse. And its only 30 days from purchase, I assume its not going to reset back to 30 days after I get it replaced so I dont really want to bother. Besides, its not that noticeable anyways so

Have you asked them if its only on black? Because that seems like a run around to only replace it if its on black, I mean you use colors more often than straight black anyways so how practical is that policy.

 

Just use the video, i just did and that would be really rare, just try it!

 

If more (coloured) stuck pixels show up AFTER using the video, then you can get a replacement for sure

 

That's pretty evil

 

But clever and shrewd.

 

You guys are all wrong.... Asus' policy calling for "bright dots" does include dead dots (black).... the reason they preface "bight" is because MOST other companies only look at "dead" or "black" pixels..... Asus will come any sort of pixel that isn't behaving. You should be just fine getting it replaced.

 

Wow Justin! Now that's encouragement. :asus: I'll call on Monday and see what can be done.

Justin, I will be near Fremont on Tuesday and Wednesday next week. Is there any chance that I could drop it off at ASUS and have it replaced on the spot? Wouldn't that be sweet!

Justin, do you have any knowledge of the 30-day re-start upon replacement or is the clock still ticking from the point of sale?

 

I'm not Asus, so I can't really comment... however I have heard from other customers that they were able to wait for their notebook. I don't know if that was just a light day or what, but it does take a while to replace and thats if they can get it right in and do it ASAP.

I don't think there's any restart on that warranty, but the chances of getting 1 screen that's bad is slim to none and 2 would be almost impossible....... so I'm thinking, as it reads.... you've got 30 days from the point of sale to call it in for an RMA. So if on that 30th day you get your new screen back and it's got a problem, call for a new RMA# ASAP and you can get it replaced again...... but I think this would be VERY unlikley. Infact, I've only even heard of a few V6v's and 1 (you) W2v that have even had to use this ZBD warranty so far...... so the screens on them are proving to be really really good.

 

Hi Justin,

I'm sure you've got way more experience dealing with Asus than I do but this is straight from their website:

"What are bright dots?
A dead pixel refers to a pixel with a defect in its ability to display the correct color output. It may look like a tiny black or white spot on the screen. When the pixel remains permanently lit, it is known as a bright dot."

and

"Within the ZBD Policy warranty period, even if only one bright dot is found, the ZBD Policy can be applied for free LCD panel exchange. This exchange policy applies to bright dot type non-performing pixels only."

(I applied the bold in the above quote)

So Asus make it pretty clear on their website that they don't cover black type dead pixels. Hopefully they'll stand behind their product in this case and replace the screen though.

Phil
W2Vc-U005P

 

"non-performing" means dead.... just a better way to put it.

 

Ah, you don't actually seem to have read the quotes from the Asus website.....

"When the pixel REMAINS PERMANENTLY LIT, it is known as a bright dot."

and

"This exchange policy applies to BRIGHT DOT TYPE non-performing pixels ONLY."

(Again bold and caps applied by me not Asus)

So as other people stated earlier in the thread Asus do not cover dead pixels that have colour errors or go black only those that remain permanently lit according to their warranty statement. Maybe they'll cover the screen in question (hopefully, for anyone who's effected) but it's certainly not a requirement of their ZBD policy.

So "You guys are all wrong" is not quite the case....

Phil
W2Vc-U005P

 

Call Asus on that one - their termonology to us states anything but perfect is exchangable.

 

Well, here's the deal. By sheer circumstance, I happened to be in San Francisco this week. I live near San Diego. I called ASUS on Monday and they agreed to allow me to bring the laptop into their office in Fremont, CA. Today, I brought in, started it up, showed them the one dead (no color) pixel, ran Pixel Buddy demonstrating which colors the dead pixel would show up in and which ones it did not. The tech at ASUS agreed to replace the screen without hesitation. There was no fuss about the color of the pixel. I called them later in the day and they told me it was ready to pick up. I'm going back tomorrow and it's a done deal.

How's that for ya! Can your company beat :asus: ?

On a side note, I got to see a nice display of ASUS laptops while I was at their office. They all looked awesome!

On another side note, I'm happy I went with the W2 versus the Fujitsu N6210 after traveling with it. I had to travel with the W2 including the box and all accessories just in case they had to replace it.

 

Glad to hear it all worked out for you. Sounds like another satisfied ASUS owner...
:asus:

 

It's a pity ASUS didn't apply the ZDD policy to all the ENSEMBLE's....

True it would cost them alot of cash, but the barebones make up for it

 

It's not to the notebook, but to the screen........ I believe it's a samsung warranty... so basically it's a matter of what screen is ordered. Every country then has an option when ordering. The zero-defect model is just supposed to be tested better and more expensive because of the warranty......... Technically it's available for order on the W3 / W5 / W2 / V6 / W1.... but in the US so far they've only order them on the V6 and W2..... I'm not not sure how it changes the price of every system, but on something small like the W5 it would increase the cost of the notebook like $75. That's not exactly something they could absorb or something people would pay for when you look at what they're competing with.

 

I went to pick up my W2 today and guess what? Oops, they put a WXGA (1440x900 - Matte) screen in the thing instead of the WSXGA (1650x1050 - Glare)! Now I'm waiting a bit longer to get it back. At least they are going to cover the shipping costs. I'm hoping for some overnight delivery. ASUS has been really nice about this whole thing so far. I have to give them credit for that.

Funny thing is that the WXGA seemed about 20% brighter and not as blue, if you know what I mean. Although it was not quite as clear as the WSXGA. If only the WSXGA was a bright as the WXGA

 

WXGA matte.... really? I can't believe they could even screw up that bad... they don't even HAVE 17" wxga matte screens.... even the z83v (which is the ONLY other 17" screen they have..... it is wxga, but it's a glaretype) ..........

Who'd actually did the repair or at least who did you talk to when you went over there? This is one of those "hard to believe because it's basically impossible" sort of stories....... I don't doubt it because ANYTHING is possible, but nothing's meshing here... unless somehow in their w2 repair panels they got a screen they don't even use mixed up in the bunch directly from the screen factory.

 

No Lie. Here are the pictures to prove it.

 

They're on crack.... I have no idea how that could happen.

 

Whoa, that is pretty crazy. They probably were on crack when they did that.
Hope they can give you a little something just for all the troubles.