Replaced Battery, Now its worse.

Hello everyone,

I own an ASUS TP500L that is out of warranty. I have an issue in which my battery was stuck at 0% and only powered on when it was plugged in. I called ASUS and the gentleman walked be through several steps including deleting the battery/charging protocol from the registry or whatever and a few other things. Nothing worked and he suggested replacing the battery. I went online and bought a salvaged battery from the exact same laptop model off ebay from a reputable seller. After watching a couple YouTube videos I decided to give it a shot myself. The components of this laptop are on the inside rather than having a battery that pops out from outside the casing. I took the 10 screws around the bottom of the case off and set them aside. I took the 5 or so screws holding the battery in and removed them. Then i disconnected the battery. There was one ribbon wire running from a chip on the left (mind you the laptop is upside down) to a chip on the right. The chip on the right has the power button and volume buttons. I disconnected this ribbon wire and removed the old battery. I installed the new battery. I screwed it in and plugged in back in. I replaced the ribbon wire. I put the casing back on the bottom of the Laptop. I turned the laptop over and hit power. There are two lights on the front of the laptop. One has a battery and one has a lightbulb. The battery light flashed green and the lightbulb light flashed white. Other lights on the top of the laptop also flashed. Then nothing... I tried to plug it in to the wall and charge the battery or atleast get it to turn on through the adapter, however I had no luck. So now after putting the old battery back in and then the new and then the old, over and over again. I cannot get it to run with it plugged in the wall whether using the new battery or with the old battery. I'm wondering if a fried something when I first powdered it on and got the lights to flash for a second. i really didnt unplug much except for the battery and the one ribbon wire. If anyone has ANY suggestions I would greatly appreciate it, as I am desperate. I would even settle for it to work when plugged into the wall. Is there anyone to test anything to see what the problem is? ALL SUGGESTIONS ARE GREATLY APPRECIATED. THANKS!!!

 

Did you tried to turn it on without the battery installed and having only the charger plugged in?


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It could be ESD damage to one or more parts. Were you grounded when you did all of this?

 

I tried running it without the battery in and just the adapter plugged in. Can you explain what ESD is? I don't think I was properly grounded and I think I shorted something out in the motherboard. Would this give me no response at all? My two options, as it seems, are to send the computer into Asus to repair the broken parts which could cost as much as $520, although the tech said it would probably be much less and they would not charge me until it was diagnosed and I accepted the charges . I can order the appropriate motherboard and have it installed by a local company for 350. I'm almost sure it's something blown on the mobo and im wondering what tge best option would be. Thank you for all your time and consideration

 

It sounds like you have done what you can yourself, maybe file a ticket with Asus asking nicely for help fixing your charging problem.

Asus has in the past been very good about fixing such problems, after the battery replaced and the charging is still dead, even months outside of warranty. Asus usually won't charge that much, $520 or even $350, seems like a lot.

They don't usually charge that much, you can likely get a "new / refurbished" one for less than $520(?).

How long are you out of warranty?

Asus will often still service the laptop, but if out of warranty you will need to pay shipping (both ways), and pay Asus some token amount for the repair, usually it's not much for this kind of problem.

Give Asus a shot a helping you out with a fix, at least they'll tell you what is wrong, and what parts are needed for repair.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjVseHz54PPAhUbS2MKHegtA_QQFggeMAA&url=http://vip.asus.com/onlineregister/&usg=AFQjCNGbb8ii6Am5oQgBKfVthlCE_Uvytw&sig2=Ao0Qh4sdPW-OUj-tKg02LQ