The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sending my G1S for repair, remove hard drive?

    Discussion in 'Asus' started by riot8ap, Oct 23, 2008.

  1. riot8ap

    riot8ap Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    Hi guys,

    I got a G1S that I love, but lately the LCD doesn't always come on after sleep. A reboot and cold-restart (removing battery as well) doesn't seem to fix the issue, as in, when I turn on the laptop I still have no display. I have a feeling either the GPU or mobo is on its way out.

    Now my question is, when I send in my unit for repair, can I just send the unit minus harddrive? What did you guys do?

    Thanks
     
    riot8ap, Oct 23, 2008
    #1
  2. Frankio78

    Frankio78 Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    I sent my G1s for repair once, but before I created a disk clone using a spare USB external disk and then I used the recovery DVD to remove my personal data from the laptop. I know that they are professional, but I don't like someone messing up with my personal data :)
     
    Frankio78, Oct 23, 2008
    #2
  3. gengerald

    gengerald Technofile Extraordinaire

    Reputations:
    674
    Messages:
    1,961
    Likes Received:
    0
    Trophy Points:
    55
    If you take out the hard drive, do you have a spare to put in and reformat with the recovery dvd? They are going to want the os on the computer to do testing. When I sent in my G2S, on the phone, they were explicit to backup data (as all companies say) because they would be both software and hardware troubleshooting. That was a load of bs as it was never turned on after it left my possession but it was there so they couldn't deny me a fix. Cloning it is the best idea, that way they can do whatever they please. Also, delete any private info if you are worried, but back it up separate to the clone. GL with whatcha do.
     
    gengerald, Oct 23, 2008
    #3
  4. dperezo

    dperezo Notebook Consultant

    Reputations:
    10
    Messages:
    121
    Likes Received:
    0
    Trophy Points:
    30
    I just sent in my G1S for repair... I backed up my data and use a diskcleaner to completely get rid of any data from the hdd. i then restored the OS using the restore disk.

    IMO, cloning will only be good if they replace the g1s mobo with another g1s. But some users here have gotten the newer g1sn mobo installed instead of the g1s. so you'll have a hdd setup for a different mobo at that point. I would rather just reinstall and transfer back the personal data.
     
    dperezo, Oct 23, 2008
    #4