Someone change the forum description

"Asus produces stylish, powerful and solidly built Notebooks."

Is the 'solidly built' part some kind of joke?

After agonizing between getting a Macbook air and installing windows or saving some cash (and functionality, MS Office on Mac sux) I decided to go with a UX21. Boy was that a mistake!

I initially thought that maybe my piece was one of those lemons - a one off incident with the whole manufacturing process. But a quick search online (and of this forum) proves that the issues are widespread. This is not an issue with only my piece!

- The hinge came defective out of the box - the screen gradually opens out to its max open position.
- After working fine for a couple of months, the wifi will now not stay connected for more than 3-4 mins.
- The keys require a lot of pressure to work - with more pressure required for those further away from the center. Clearly some design issues.
- The touchpad is crap despite installing all the updated drivers. The pointer will randomly jump to some other part of the screening. When scrolling with 2 fingers, it will suddenly start zooming in or out - with a lag of course.
- hold the laptop at a certain angle, and you can hear the fan rattling. Some design and quality control.

In this day and age, it simply blows my mind to see this kind of pathetic engineering. I guess they thought that they will put together something flashy and rush it into the market to get first movers advantage. Of course, suckers like me fell for it. But guess what you dumb Asus people - unless you have a solid product, you will not have good sales. When my colleagues and friends - who are in the market for ultrabooks - ask me about the Asus one, guess what I tell them? An when my sister was recently thinking about one of those upcoming Asus tablets, I told her to to stay a zillion miles away from Asus products and let her use my laptop for proof of what can go wrong. Asus - you suckered me into getting your product but guess what - you lost at least 4-5 more.

If this was indeed an unfortunate design issue then at least they could stand behind their product like Microsoft did with the whole ring of death thing. Extended warranty to 3 years. They replaced my unit - no questions asked - when it blew out 2 years and 9 months after purchase.

But no. Asus is happy sticking a few measly units to some suckers and then stepping away, cooking up some other plans for another sucky product I guess.

And then people wonder how some people have market caps in hundreds of billions of dollars and some dont even register anywhere.

- A totally pssed off and disgusted first and last time Asus customer.

 

Have you tried updating the drivers and bios already and were you still having the same problem.

Have you tried sending your unit in for repair so they can fix your laptop for you. I believe they have a 1 year warranty.

If you don't like your ASUS laptop I'll be glad to take it off your hands and send it in for repair and have a good, light, and mobile laptop with good battery life.

How much you willing to sell it and where did you purchase your laptop from.

Is it still under warranty?

 

Send it back the guarantee must be 2 years.