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    Two-finger tap for context menu not working on Asus X501A touchpad

    Discussion in 'Asus' started by kuno5, May 14, 2013.

  1. kuno5

    kuno5 Notebook Enthusiast

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    The two-finger tapping for getting the context menu (as right-click) works 1 out of 10 times.

    It's so desperating that I end up by not using it, so I use the right-click in the touchpad, which is also very poor and fails half of the times.

    Anyone with the same issue and a solution?

    Thanks
     
    kuno5, May 14, 2013
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  2. Prostar Computer

    Prostar Computer Company Representative

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    Sounds like a potentially faulty touchpad or controller. The touchpad can be replaced at least, though you would probably be looking at a new board if it were the controller (worst case scenario).
     
    Prostar Computer, May 14, 2013
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  3. kuno5

    kuno5 Notebook Enthusiast

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    This it the third Asus X501A in a row that I have, because the first two had hard disk problems, but also this same two finger tap thingy.

    If it is deffective, it is the whole production of them.

    I installed the latest driver from Asus and also checked from Windows. It's updated.

    Just a bad touchpad I guess.
     
    kuno5, May 15, 2013
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  4. Prostar Computer

    Prostar Computer Company Representative

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    Yeah, unfortunately there have been quite a few cases directly related to the trackpads lately; many I think have been improper grounding and/or other assembly problems.

    Have you tried reaching Asus to see if they can nail it down for you?
     
    Prostar Computer, May 15, 2013
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  5. kuno5

    kuno5 Notebook Enthusiast

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    Maybe I will, but I contacted Asus three times about my problems with the other laptops and their replies are worse than bad joke.

    Horrible customer service. The worst I have seen. And on the phone it is even worse. Some ladies on some far away country knowing absolutely nothing about computers...

    Thanks anyway.
     
    kuno5, May 16, 2013
    #5