Yesterday my UX32 just suddenly ran into a black screen issue... I use it at home with a monitor connected with HDMI cable, and at school I use it with its own screen... I've been doing this for three weeks with no problems.
When I disconnected it from the monitor (which works fine) and took it to school yesterday, I just can't get it to work. The screen went black no matter what I do. Then I went home, plug in the hdmi, and restart it, the monitor works fine.
I tried to switch to duplicated screens mode, but only the monitor works. I thought it is a driver issue because apparently a lot ppl have a black screen issue when I google it, so I reboot my laptop to security mode by changing the boot option. Didn't work. Whats worse is that the security mode doesn't support external monitor, so now I can't do anything...
Does anyone have this problem? I think my Windows might have installed an update but I am not very sure.
The default screen might tried to work since the color switches between completely black and grey sometimes...
Would this be a hardware issue? I bought my laptop about 2 months ago. How's ASUS's warranty service?
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Prostar Computer Company Representative
As long as the screen, lamp, or LCD inverter didn't go out, your built-in screen should be fine. Did you use the FN toggle on the keyboard to change the output source?
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Well I tried everything to check it out, and I think it is a screen hardware problem... Just sent it to RMA yesterday
My WLAN card and RAM was upgraded by reseller when I bought it, would it affect my warranty? -
Prostar Computer Company Representative
It won't affect your warranty, but you better make a note of it for Asus. There have been instances where they replaced the upgraded components with stock hardware during repairs, so just make sure you get said upgrades back!
UX32 Black Screen problem?
Discussion in 'Asus' started by wmh408, Jan 27, 2013.