UX32VD - iSSD not detected

As I said, I would let you know how my case finished. I have received my laptop today and it has the same damages even more. I have written a page explaining them all my story with that crap. We will see their answer but if I am not satisfy with the answer I will go thru the legal way. I am fu*king exhausted of that and they don't mind at all (or at least it looks like that). I could write a book just with all the emails I have sent them and their answers. Wish me luck and patience...

 

dpe ..
That´s just frustrating ..
It did happened with when I receive the ux32vd back for the 1st time ..
You need to contact Asus service again, show all pictures and report with all details possible what happened to your ux32vd..
Luckily they will open another rma for you, then you will have to send it back and wait for Asus good will to repair it fairly !!
Like a guy once told me : Don´t give up !!
Continue to post on Facebook, twitter, BBB, and etc and make all the noise you can, you may get their attention and they may finally repair it completely !
I wish you good lucky & pacience budy !!
[]´s

 

I think my issd have a problem, if I change to a real SSD like Samsung Pro 840 256 GB, is there any special especification??
Thanks

 

on my first second ux32vd iSSD died same way as in first post, if anyone have problems with iSSD u should use ur warranty

 

What kind of problem are you talking about? Can you still see the iSSD in the BIOS (it's called something like Sandisk iSSD)? If not, I suggest you use your warranty to get it replaced, even if it might take 6 weeks until you get your UX32VD back. Otherwise the "dead" iSSD will annoy you on each BOOT, because the system is trying to find and communicate with the iSSD (that cannot respond because it is "dead") and it will wait until a certain timeout-limit is reached before it continues booting the rest.

For a "real" SSD you should make sure that it is only 7mm (0.28in) high. Apart from that it is about the money that you are willing to spend. You won't do anything wrong with the Samsung 840 Pro.

 

I see the Issd in the bios, and throug windows I see the issd in the disks manager.
But I'm still having long time wille booting, and problem while suspending the machine.
Do you think I could solve this???
I'm living in argentina, so I have to send the computer via post, and it`s a little bit dangerous.
Becouse of that I'm trying to fixing it.
Thanks

 

If you still see the iSSD in the BIOS and disk manager, why do you think it has a problem? A longer boot-time could be related to any other hardware? Popular choices for DIY are a clean reinstallation of windows. Apart from that, you'd have to be more specific about your problem for any further help (and maybe open a new thread).

If it's a hardware related issue, you'd still be better of sending it in for repair.

 

some time detect iSSD in the bios, can i upgrade iSSD frimware for fix this problem?

 

I'm having the exact same , brand new computer, as slow as crap with original system and without any software installed, SSD is crashing, the computer is not even able to play a youtube movie with a core i7, what a shame. Do they even test their product before shipping ?


Asus support is the worse I had to deal with, mail, phone, really pissing me off, last time I buy Asus product and I would never recommend to anyone.

This brand is going Down.

 

Same problem here. I attach some screenshots (sorry but they are in spanish)
Is send it to Asus The only solution is to fix it?
There is some way to, at least, avoid the big delay at booting?


Please, give me some advice.

 

To my knowlegde, there is currently no way to avoid the delay that is caused by a dead iSSD on BOOT. The system is trying to search for the iSSD but cannot find it. Only after a certain TIMEOUT it will continue the BOOT process. Unfortunately, there is no way for the user to change this TIMEOUT within the BIOS settings. ASUS would have to provide a new BIOS version with this issue implemented. However, I doubt that it will come in the near future (not to say that it won't come at all). Apparently it is cheaper to change the motherboard for the concerned notebooks. So prepare for 6 weeks without your UX32VD. That's what we get for the label "ultrabook"...

 

My UX32VD came back form USA this week. It was 3 months without the pc (that´s because they damage the ultrabook body twice during the repairs and I had to fight with they to get it repair).
In my personal point of view, the issue is in the iSSD and not in the motherboard and sometime suppliers suck about quality on their product and Asus could be only victim of a bot product lot.
With that in mind, I believe that repair the BIOS is way much easier. Researching the internet looks like a lot of ux32vd & ux32A are having this issue. And the possibility to change the HDD to an SDD would probably cover this issue (if we had a BIOS fixed with this issues and each owner would choose an option to upgrade the HDD) and consumer would probably be much happier about their computers!
And about you my Portuguese/Brazilian friend .. sorry to say but send your ultrabook to Asus is the only way (today) to fix this issue.
Cheers,
Fabiodt

 

==========

 

This is a shame
I think my iSSD failed today after 11 months
I bought the laptop pre-upgraded to 256GB Samsung SSD and 10GB RAM. Did not use iSSD often (only had a Linux Mint on it which I used very infrequently)
Today, the computer froze, I restarted, the iSSD was not detected properly. After a few restarts, the iSSD is finally detected by BIOS however, I am not able to boot into my Windows 8 (which is on Samsung SSD) at all!
The circle just keeps spinning and nothing happens

I am assuming that my iSSD has failed. I'm in Canada. How long do you guys think the warranty thing will take?
BTW, as I mentioned before, since I bought my laptop pre-upgraded from the very start, is that going to cause issues for the warranty?
The warranty sticker is still intact. But I don't have the original 500GB HDD.

Thanks in advance.

 

The pre-upgrade (full SSD and RAM) should not be in conflict with the warranty. After all, you bought it that way? ASUS just mentioned that installing any OS on the iSSD would not be covered by warranty. But when I gave my notebook in repair, I had Win7 installed on the iSSD and they still replaced it without any comment. If you can, try to format the iSSD so that you are on the safe side...

For me it took about 8 weeks until I got my notebook back (I went to the store where I bought the notebook). They replaced the whole motherboard. But I recently found out (after having had to give my notebook in repair again for a totally different issue) that it works alot faster when you use the ASUS support directly, instead of handing it to the provider where you bought the notebook. In Germany I could fill in some RMA-application (online) where I declared the issue and I had to bring my notebook to some post office (everything pre-paid). I then got an email with information concerning the status of my repair-process. Apparently I will get my notebook back after only 3 weeks this way, which is more than twice as fast. Try to google for ASUS notebook support in Canada. I imagine there must be a similar way. They even suggest to fetch your notebook themselves and bring it back to your door when repaired (this way you don't even have to go to the post office).

After having my motherboard replace I never even looked at the iSSD again. I hope that way it will not fail anymore...

 

Thanks for the reply pal really helpful!
Called ASUS service center and they scheduled an overnight FedEx pickup for me. Sent my laptop yesterday and they received it today.
Unfortunately, I was not able to format the iSSD because it kept getting in a loop. The data is unrecoverable IMO.
Thank you for your advise regarding their service center.

For anyone else who might be interested:
They told me it would take 5 to 7 business days to get it repaired. Their Canadian service center is located in Markham, ON. They would return it using FedEx whenever it is ready.
It is a huge relief for me to know that I will get my notebook back in no time

They made up for their $hitty component in their awesome laptop

 

DAMN YOU ASUS!

Just got my laptop back... All my data is still intact. Apparently they changed the motherboard and didn't do much else except for one thing:
An 18cm scratch on the back cover!
DAMN THEM. I explicitly told their representative that I am picky about these stuff and I don't want my laptop to be scratched. He told me that he made a note about that in their system.

Looks like crap Is there anything I could do??

 

Oh this is just awesome!
Now my laptop's screen is not working at all! I have no idea what the hell happened! It's just blank... Called their customer support and they told me to send an email to asus_cc [at]..... and tell them about the problem.
Anyone dealt with them before?

 

Have you looked this topic from the beginning? At least 2 or 3 customers had the same issue (about defects on the back of the lid and also the aluminium body chassi) and we all explained how we face it and solve it. Please read the topic from the beginning and tell us if you tried any of the previous posted solutions.

 

I did read the topic however it was after I sent that reply
I called their support again today and I will send it for RMA again on Tuesday.

 

I'm experiencing the same problems as described earlier in this topic. A very slow boot time.
After doing some research I too found out my iSSD is neither detected by the BIOS nor by the windows device manager and disk manager.
So far I didn't made any hardware changes (was about to though), and have only used the iSSD for what it was meant to do.

I'm going to contact ASUS this week, to inform them my laptop is in need of repair.

I'm from the Netherlands (europe), and I will see how they deal with repair here. I hope they will be quick (I need my computer for my study)
And ofcourse I hope I won't receive a damaged product, like other people had.

 

Bjork, I am from the Netherlands as well and today my iSSD died too.

I upgraded my ram to 10GB and swapped the internal drive for an SSD, I am going to undo all these changes, especially seeing as how they treat your stuff. Won't be sending it in any time soon though (possible in february) as I really can't miss it now.

I'd happy to hear your experiences.

 

My UX32VD has a failed iSSD as well but as my warranty is expired i decided to just deal with the EXTREMELY slow boot times rather than pay for a new motherboard.

I decided to buy a 250GB Samsung 840 EVO SSD drive to help mitigate the slow performance of the HDD without the iSSD.
I opted for a clean install of windows 8.1.

I noticed something strange after windows had finsished installing. Boot times were better than they'd ever been! This makes sense given the new SSD but I expected windows to continue to hang while searching for the iSSD until its search timed out.

So I decided to pay very close attention while I went about re-installing all the necessary drivers, doing a full reboot after each one to see if they affected start up duration. Everything was perfect until I installed the 'Intel Rapid Storage Technology driver' V12.6.0.1033 from ASUS' support site. Back to >4 minute boot times.

I spent a little time trying to uninstall the software/drivers that were installed when I ran that particular installer from ASUS but gave up. I figured it would be quicker at this point to just re-install windows again as I had very little time invested in my current install.

So if anyone is having similar issues with extremely slow boot times that are likely caused by your failed iSSD it might be worth a try to either find a way to uninstall the 'Intel Rapid Storage Technology driver' or just reinstall windows without installing it in the first place.

Goodluck

 

Hello,
I had the dead issd problem as well and I have found a partial fix to disable the ISSD in windows 7 which greatly improves boot time.

I have since upgraded the Hard drive to a 120gb Intel 530 with a clean install of Windows 7.

Without the fix:
About 20 seconds from Asus screen to the Starting window screen
Then another 90 second until it goes to the log-in Screen.

With the fix:
Still takes 20 seconds from Asus screen to Starting window screen.
But only takes another 6 seconds to the log-in Screen.

Cheers and thanks for everyone's inspiration.

*******************************************************************************
This is tested with microsoft AHCI controller Driver version 6.1.7601.17514

Uninstall Intel Rapid Storage Technology driver if it's installed.
Reboot and in Device manager, under IDE ATA/ATAP controller.
There should be the following:
ATA Channel 0
ATA Channel 1
Standard AHCI 1.0 serial ATA Controller
Disable ATA channel 1
Reboot and enjoy.

Note: Using Intel AHCI would not work as it's not showing the channels separately.

 

Yes! Thank you! Three days of frustration solved. I can't tell you how much this has helped!

 

jimmyche, SSD problem is not only on Asus ultrabook. Samsung Series 5 have the same problem, I own one of this, my SSD dissapeared and Samsung boot screen takes a long time before Windows boot screen appears.

Sorry for my english!

 

That brings us something to think about: Solder the SSD and Memory on the motherboard really saves that much space and energy consumption? Looking in to the msata SSD and DDR3 / DDR5 memories sizes, weight and disposition nowadays, I really think that soldering the components doesn't bring so much benefits..

 

Same problem on my UX32A. Really disappointing that the issd can't be disabled. Surely it would make sense for Asus to release an updated BIOS, with an option to disable the iSSD completely? It would mean less returns for them.
If I send it back for repairs, I just know it'll come back all scratched. I am based in Ireland, so have to return it to the Czech republic apparently.

 

You can "disable" the iSSD by deleting its partition, leaving your other drive as the only usable drive in the system.
Use Diskpart and you can get the job done.

 

If anyone want to have ability to disable/enable died iSSD in the bios, i can try to give it for him. Just write me to me email: [email protected]

 

issd is n't detected, so diskpart doesn't see any disk for it

 

Hi, can you just post the solution here?

 

Do you see it in the BIOS?

 

Its in the BIOS all right but doesn't show in disk part or dev mgr

 

Have you seen the drive before? If yes then perhaps the drive had gone bad.

 

That's what it seems like. Just after I started having slow boot up problems, I did see it in device manager briefly, but only once. It's ridiculous that I can't just disable it in the BIOS. I don't want to send it back and be without for a month.

 

Great post. Cheers!
I had a similar suspicion, that this driver may have messed things up. Maybe anyone else could shed a light on..
I only ran it as a storage, and would love to rescue the data before sending it into ASUS for the RMA.
Which Intel Rapid Storage Technology driver are you running now?

 

Here's the latest IRST driver.
https://downloadcenter.intel.com/De...eng&OSVersion=Windows 8*&DownloadType=Drivers

 

I managed to get a modified BIOS from Klem66, which opens up a lot of settings to me. In there, I can disable SATA port 1, but it doesn't seem to make a difference. Anyone got any other ideas on how to disable it?

 

Hi, I have the same problem with my laptop, the 24gb issd suddenly is unavailable in Windows 8.1 pro.
The boot is slow, it takes about 5 minutes. I used this disk for temp files. I managed to recover the data using clonezilla. I saved the partition disk and I restored the image in a virtual machine, it worked like a charm.
I rebooted with Gparted and I deleted the issd disk without an issue. Then I rebooted in Windows, the boot was very fast, like always.(I have an ssd disk). The disk was present in disk manager but I was unable to format it and a couple seconds later the disk has been disconnected by windows via rapid storage.
Whether I booted with linux distribution or windows mini xp the disk is unavailable but with clonzilla and gparted instead, the disk is live and kicking. In the end, the most important thing is that I managed to recover the files.

 

@pa67: So what exactly is your recommendation if someone just wants to disable the iSSD to be able to boot quickly again? Boot with Gparted? I don't really get it...

@ALL: Does anyone know if it is really necessary to insert the original HDD/RAM again before sending the Notebook to the ASUS for warranty/repair? I've replaced both the HDD and RAM with an SSD and larger RAM stick and would very much prefer to just leave it inside the notebook as long as Asus doesn't care and I get those components back in the end, as my mother is currently using the originally built-in HDD. Any experience or advice?

 

@Monsi: Of course, gparted is not the cure. But in this way I was able to reboot quickly in Windows. Then, eventually, I'll send the laptop to Asus. But like, I said, the most important thing is that I recover the files.
bye

 

I was able to successfully remove the iSSD from the motherboard.

First a little back story. My iSSD went out about 6 months ago (a few days after my 1 year warranty expired). Tried everything I could find online, fdisk, gparted, ect, however, my window's system would still hang and boot times were horrible. Tried to re-install windows off a usb and couldn't even get to the installation dialogue as it would hang. I was able to run Ubuntu without any issues as it seems to ignore the corrupted iSSD properly. However, I recently bought a new laptop and want to sell my UX32VD.

So today I opened up the back to see if I could physically remove this stupid thing. I used ifixit's teardown to locate it, turns out I didn't even have to take out the battery. Then I used a soldering iron to heat up the back side of the iSSD chip and gently pried it up with a chisel. It came loose pretty easily. I flipped the laptop over over, held my breath, and hit the power button. Booted right up and the evil ScanDisk SSD i100 was nowhere to be seen in the BIOS.

Here's a few pictures of the before and after. Obviously don't try this unless you're ok with the possibility of completely ruining your machine.

 

is your laptop booting fast now ?, i have the same problem with an UX32A, thank you

 

yeah, it boots in less then 10 seconds.

 

i'm thinking of soldering it again ( re-flow) , since it look like they used the same bad soldering used with the crappy GPU on some laptop, so i'm thinking of heating it and see if it go better, but you gave a good fix of the problem, thank you.

 

Just want to thank jaminbird. I almost gave up on hope that something could be done (mine failed a couple of weeks back, since it's out of warranty and I use the laptop as my primary workstation I delayed sending it in for repair and put Ubuntu on it and used Windows as a virtual machine).

Stumbled on this post today, took the laptop to a friend who has a soldering iron, and it's finally functional again. Again, thank you so much.

 

Congrats to you jaminbird.
I've sent mine to Asus and they repaired the SSD.
If it breaks again, I know exactly what do to.
Tks,
Fabiodt

 

Thanks a lot jaminbird!
Mine also failed two weeks after the garranty dead line! I ordered a new motherboard but I was wondering whether it could be possible to just cut some connections from the motherboard to the ISSD which could be less harmful. But which ones?
Any body knows?

Tks,

Niala13

 

I operated mine yesterday and now it works as a charm thanks to Jaminbird!
In fact the ISSD is not strongly soldered it looks more like a conductive glue and I just warm the upper side of the ISSD and it detached quite easily. All problems were gone. Previously Win 8 blue screen was turning for 5 min then a win error was detected, then reboot and after 5 more mins I was under win 8, unusable...
Now with a new 500 Go SSD, 10 Go RAm and WITHOUT this evil ISSD I am under Win 8 in 5 s !!!:thumbsup:
It's a pity that Asus does not communicate more about this problem, however I understand that being paid 600€ for a motherboard change when your netbook is out of garranty is a juicy job.