V1J shutdown- & process termination issues

Hi all,

Ever since I received my new V1J Aj004P I've been very pleased with it, there are however, two things that are not how they are supposed to be.

Issue #1
The battery wear level is already up to 26%, which is not quite normal after just a couple of months worth of use. I hardly use the lappy on battery only, most of the time it's plugged in. The battery has also been calibrated using the BIOS. Judging from the Battery wear topic this is just (another?) faulty battery to be replaced by Asus, nothing that cannot be overcome here.

However... (issue #2)
Ever since I had the laptop I've had another problem, maybe hardware-related, I'm not sure.

The deal is, when I choose to download a wordfile e.g. using IE and I opt for opening it right away without first saving it, IE crashes. This in turn leads to the laptop not shutting down anymore through the start menu, when I try nothing happens and the laptop remains fully functional. Rebooting is all that seems to help.

The same seems to be the deal with other programs somehow connecting to the internet, and once they are closed after a crash the process remains in the task manager and it can't be terminated. (I've tried using advanced process terminator, to no avail) Trying to restart the same program after it has crashed leads to the same process being created along with the memory usage, but nothing showing up. This once lead me to have 5 wmplayer.exe's running. Again, rebooting using the I/O button is the only thing which seems to "clear" everything.

Any info and/or help on this issue would be greatly appreciated.

 

#1

Heat accelerates how fast your battery wears out. If your system runs hot all the time while on AC this will accelerate how fast your battery wears.

http://www.batteryuniversity.com/parttwo-34.htm

#2
That could be caused by a million software issues.

 

Even when gaming the temperature rarely exeeds 70 degrees. And it's not like I'm playing games 24/7, or using my laptop all that time for that matter. But even if it would run hot all the time, isn't 26% wear after only a few months use a tad too much?

 

Essentially what I've read is that the colder the better as long as you don't freeze the battery. It also recommends against storing the battery at 100% charge. There is a table in there that shows their results.

 

OK, thanks. I'll look into that.

 

"If you have a spare lithium-ion battery, use one to the fullest and keep the other cool by placing it in the refrigerator".

Anyone try this? Or it's just a theory?

 

sounds like you just offered your battery for such a experiment

let us know what happenes



insane

 

For issue #1
The alarming battery wear level is due to either poor ACPI coding of the bios or the new charging circuit they are using in their new laptops. You will notice that even though windows will say that your battery is out of juice (0% , your computer will still stay on for a good one hour or so. Unless ASUS finds a fix for that issue, getting your battery replaced is your best bet.

For issue #2
Are you accessing internet via wireless? If so, try updating the intel PROset wireless drivers and ASUS ATK0100 drivers. Did you experience the IE crash when you bought your laptop?

 

My battery failed to even keep the laptop running through a 2 hour class in battery saving mode, running only a few apps. After that it did shut down.

As for #2, I am accessing internet via a wireless connection, and yes, I experienced the IE crash since I first set up my WLAN after purchasing the laptop. I'm hoping updating the drivers helps.

 

You should definitely get your lappy checked by ASUS.
Have you tried replicating your issue #2 using wired LAN?

 

Yes I have, and the problem remained, even with the updated drivers. I think it's best to just give asus a call and send it in for an overhaul.

 

I will try, but u have to wait for couple of months for the results lol.....

 

I would also incline towards ACPI coding issues for the battery problem.

About the less than two hours: try disabling all Windows power management features, they will shut down your computer if they *believe* the battery is drained. If the computer runs for a normal duration after that, it's quite clearly a firmware bug and not a physical problem with the battery.

I'm having the same problem with my V6J, I am sending it in the third time for this thing... I was thinking of getting it replaced with a V1J but if the problem is there as well... I don't know what to do anymore

 

E.B.E nice to hear from you. My V6J no longer wants to charge nor boot from the battery I guess it's another trip to the service center for me also

 

If it's still under warranty, get it replaced with V1Jp.

 

Is that possible? I've had the laptop for roughly six months now so it should still be under full warranty. How exactly does a V1Jp differ from a V1J, apart from being a Merom-based platform?

 

Ask them if possible, may be just top-up a bit $.
V1J Ati X1600 (Asia market)
V1Jp Ati X1700 (US market)

 

I'm not sure of exactly what the lemon law is with notebooks, I'd actually have to ask our counsel about that, but as with a car, it's a certain number of days in the shop and a certain number of major issues.... A warranty is a warranty... not a guarantee... If they need to replace your battery once a month for the course of the warranty, they're holding up to their end...... However, this problem you're having is so very odd that it simply can't be the battery...... I mean, it's odd to run into one battery that goes bad, and two... that's just unheard of. I'm surprised Asus hasn't looked into both your motherboard and your power supply... In the end, to replace a motherboard costs about as much as a few batteries to them... and it's not like them to do something half-assed.

But in terms of them trading you for a V1... 1 - doubt it, there really isn't any cause... and 2 - if I were you, what you probably like about your V6, you will not find in the V1..... The V1 is not that super svelte system that you have with the V6........ to start it has a regular sized optical drive, as opposed to your super slim drive.. so you already know it's thicker because of it...


Don't get me wrong, I love the new V1 and I think it's a lot more practical for a lot more people, but in terms of a 15" as thin and light as the V6... I wonder if we'll ever see a real replacement for it.

 

I also know that I wouldn't find what I like in the V6 in any other ASUS notebook, and I know that the current lineup doesn't have a real replacement for a V6, nor will it have... people like widescreens now

But rather than having a faulty V6, I'd rather have a correctly functioning V1, or W3.

I think after three RMAs for the same problem, if it's not fixed, I do have a case for a "lemon" replacement as you call it. In any case, the ASUS service guys will be hard pressed proving to me that I don't have a case

 

I still can't seem to understand what's going here.

I own a V1JP no problems, no random shutdowns, no real battery problems either. I believe my Wear % to be a little high at this time, I've used the notebook daily on battery, for 2.5 weeks and I have 7% Wear.

I plan on getting the modular bay battery as well, I hope to not have any problems with that in terms of charging and the battery miser, but who knows.

PS: My next notebook will indeed be lighter and smaller, I am considering the V2, and despite that fact I am FOR widescreen, I was also considering the V6, since it will still have a reasonably big screen when compared to a 15.4".

If someone doesn't mind explaining how they created this shutdown problem, maybe I can look into as well.

Thanks,

MysticGolem

 

Well, as for my V1J (mind you, not the V1J P), this has been an issue ever since I hooked it up to a wireless network and use IE (or any other program that somehow connects to the internet. When I boot my V1J and shut it down without running any internet-related application it shuts down normally, when I do, it doesnt. Once it won't shut down normally anymore certain processes will not stop as well.

A recent example: A couple of days ago I updated Google Earth, the updating istelf went without a hitch. But once all that was done and GE was supposed to start, nothing happened, the same goes for every time I tried to run the application. The process (googleearth.exe) was there and when I attempted to kill it (albeit with Taskmanager, DOSprompt or APT) again, nothing. Rebooting was to be the only thing that worked. After that it worked normally.

I'm not an expert when it comes to PC's & laptops so there might be more going on than I am noticing, feel free to ask for additional info.

 

Do you get random popups? Any spyware / adware symptoms?

 

Well, J or Jp, it really shouldn't be happening..... the only difference between the two is a bios update, an updated gpu, and a 64bit cpu....and none of those things should affect the performance to the point of having problems like you're having. It sounds more like a software issue to me and I'm not sure what it could be. I'd say restore your system to just out of the box and see what happens.... load one thing at a time until you run into the same issues. Otherwise, give Asus a call and explain what's going on and what you've tried.... They'll square you away.

 

I think I'll just go ahead and call them, get everything sorted out right away hopefully. Or at least getting a solution to this.

P.S.

I don't get random popups, I always have Norton I. S. running and I use HijackThis from time to time. Nothing indicating any spy- and/or adware.

 

I hate Norton...... I've been using Kasperkey for the last two years after switching from Trendmicro's PC Cillin and Asus has just started including Kas in some of their new gaming series desktop motherboard packages.... hopefully they'll swap to it on their notebook line this year.

Originally Asus used PC Cillin because it used about 10% of the resources Norton did..... and then people started not installing PC Cillin or going out and buying Norton because they never heard of Trendmicro... So, Asus for some reason this year just figured Norton would help sell more notebooks..... I certainly don't mind saying I refuse to use it though!

 

I used to have a problem with Flash9b.ocx on my desktop, and browsing in IE would cause my browser to crash, almost randomly.

Here's what I can suggest, download Firefox, use it for 1 day, don't download any plugins.

Usually you would get an Error/Prompt if your Flash.ocx was acting up but, you seem to have state that it just randomly closes.

So if Firefox works fine, then uninstall Flash, and then re-try IE and see if it crashes anymore.

Thanks,

MysticGolem