V1s warranty question

I contacted ASUS support not to long ago to get my notebook repaired and the rep I talked to informed me that my laptop was out of warranty. (It's been two years.)

I thought that the warranty for the V1s was 2 years global warranty and 3 years local warranty (USA only).

Was I misinformed about that?

 

Unless you purchased the 1 year extension warranty, then your Asus laptop only has the 2 year global warranty and 1 year accidental.

On a side note, if you're located in the US and have used an American Express card for your Asus purchase, try contacting Amex. Amex automatically extends your warranty by 1 year if you used their card.

 

But the response here says 3 years

http://www.newegg.com/Product/Produ...4220213&cm_re=asus_v1s-_-34-220-213-_-Product

If they have said that, is there anyway I can get them to honor it? I kind of bought this laptop because all of the sellers stated 3 years of local warranty :-/

 

Well, the standard warranty is 2 years global, but it could be different for the V series since those were the true business-class Asus laptops Asus did charge a premium for those. I'd call Asus and confirm with this or better yet, try contact Ken at Gentechpc as I'm sure he'll give you a straight answer.

Edit: I just remembered a friend of mine had the V1S and I was helping him with some computer issue. I vaguely remember seeing the sticker with a 3 year warranty instead of 2 and thought that was kinda odd. If this is the case, then the rep who told you your V1S had only 2 years warranty is wrong.

 

Hi guys and gals,

I own a V1Jp [as evidenced in the sig] and I sent it to repair three times.

First was battery with this odd wear lever eating up its capacity - it got eventually replaced - after a month long struggle that had to involve outside pressure from ASUS UK; otherwise I would have been screwed.

Second time, I got replaced a cracked lid and DVD-writer. The chassis would bend, flex, squeak and all after I have gotten it back due to a careless assembling.

Third time I finally got screwed big times, the excuse being sings of pas liquid spills on the mobo - an electronic part obviously. For that they refused to repair/replace two mechanical parts (part of KB and lid-again) stating that they can no longer honor warranty as long as I don't pay a sizable lump sum for having both mobo and sitting on top of it keyboard replaced for.

So in the end, referring to those David's words:

...I fully confirm the latter, but deny the former altogether.

They would even outrageously lie on my face. I had even pinpointed that to a rep; obviously she never explained herself.

All in all, the ASUS V-series was a well above average piece of laptop given the times it was released (although not as much as the V6 was, peace be on it). This is seemingly not to be said about ASUS PL customer care. But again this can probably be said about every single notebook manufacturer I believe.

PS I barely open/close lid nowadays in fear of leaving this not-so-"true business-class Asus laptop" broken in pieces. Damn ASUS, they did refuse to replace it or loose hinges to suppress pressure... No love for this brand anymore. I was looking at that HP Envy until the recent report showing everywhere on the Internet revealing how much does HP sucks at customer care. Now I have literally no idea what brand should I be looking at for (Lenovo aside) my next purchase? Anyone caring to give an informative opinion?

 

The V1 series is indeed designed to be a business-class laptop, albeit it never really matched other manufacture's business-class standards such as the thinkpad. At the time, the V1 featured more security features than any other Asus along with a mag-alloy chassis. However, there was huge issues with the battery, especially with the modular bay battery.

AdiQue, if you're considering a new business laptop, why not choose Lenovo? They're T400/500 series are not bad at all. Other options include Dell Latitude/Precision series and HP's Elitebook which are equally as impressive in terms of build quality.

 

Thanks David for your suggestions. They would all make worthy replacements to my aging V1. Nevertheless, I refuse to shell out any comparable amount of money that ASUS originally asked for V1. That's just too much considering the investment's potential to be wasted due to laptop eventual earlier-than-expected malfunction. Therefore, I'd be more interested in EliteBook's poorer brethren being ProBook. For the same reason I would consider Lenovo Enge had they not made too many trade-offs to put in on the "budget-side of the force" - aesthetics being one of them. They seem to have missed the lesson Dell learned the hard way with their ugly white "bumpers" all aroung their past notebooks. And when onto Dell - I've never been fond of this brand. Their XPS line had a potential to change that. And still has, if they will only fix their Studio XPS line in the late 2010 releases.

Why that late? Because I'm resolved to withhold any laptop purchase until after Auburndale materializes on the market. I refuse to buy currently being announced Intel's "intermediate" technology, of which 32nm production process is not yet mature. Intel itself admits that implying that there are revisions to come.

Besides ATI/nVidia DX11 offerings are not yet on the market. That will change (at lest on the AMD front) by the time Auburndale notebooks hit the market. The ability to switch between "mature"/not-so-pathetic-anymore Intel graphics and a DX11 discreet part is too appealing to make a reasonable investment now. Really, I totally refuse to buy a laptop before the above together with USB 3 support and Win7SP1 are on the market. Why would anyone NOT want to wait for these to come?

Thanks for your suggestions anyways. I was more interested in the brands and a general customer satisfaction and average reliability of their products rather than in their actual offerings (which will change by the end of the year).

 

ATI's DX11 cards will hit late January.

 

Sigh, I guess I'll try calling again, today. Not sure what I'm going to do if they deny that I have the warranty that I say I do.

How much do they usually charge for a replaced 8600M/