Very frustrated guarantee

Hi ,

I bought a N56VM at 2/2/2013 at [Asuslaptop](Asus retailler)
At the 1st time , there're JUST problems with keyboard and touchpad ,I call for a replacement (The process is in 1 week)
Consignment No:1550 2645 033357 T
Sender Ref : GBB4321124/RN48031561
LetMeRepair UK Ltd.

Today, What I'd received this morning was another problem: SDcard reader malfunctions ?? and old guarantee mark in the bottom of the case.It looks like they give me another used laptop.

Do you really solve that problem? Asus , let me wait another week while I have 2 more courseworks to do in next week?

 

If you believe they replaced your unit with another used laptop, then I would contact them ASAP. But out of curiosity and trying to troubleshoot your problem - what exactly is wrong with the SD card reader? Have you already tried seeing if the driver for it shows up as working in Device Manager?

 

It's not the problem with driver! but with hardware.
Last time I could connect my sd card without any issue, but with this replaced laptop I couldn't even insert it into card reader(it can't hold the sd card).
I am a student , I waited them for 1 week to replace parts(top case,
bottom case, touchpad), and do I need to wait for another 1 week? I need to do my coursework,how could I do without my computer in last week and this week?It'd better if Asus could bring new laptop while collects this laptop to its factory,so that I don't waste my time to wait and wait.(I don't know whether they bring another impaired one like this next time)
Really bad impression !

 

That is unfortunate. I'm pretty sure Asus will not even cross ship another unit to you, let alone loan you a system while they repair yours. That's the way the RMA process goes, and unfortunately, it sounds like you will need to contact them again and open another case if the card reader is physically dysfunctional.

 

I did , thank you for considering, It'll be good if they could lend me a system like what you just said.

 

I asked for lending a system doing my work while Asus doing the repair but no answer about it ... They just give me back a RMA code.Perhaps, they think I should be patient for their faults 2 times/2 weeks for a new laptop just bought 3 weeks ago? replacing and replacing my new laptop
You must consider that my computer is not new now , it really become a mess - like Grabe B refurbished because you open , replace again and again, and I must pay the same money like before ? bah hahha

Really funny ! I believed , bought an Asus one because I received suggestions from my friends, now I see it , very bad experience .I might say, good job Asus :thumbsup: for losing just a talkative customer =)), it's normal, huh?

It would be better if you could bring a NEW ONE that tested THOROUGHLY and take this laptop back at the same time so that I don't waste so much time for that problem.

 

If you are near a repair facility and can bring the laptop in to them in person, then that MIGHT be possible - but even then, they probably have a lot of RMA cases and will most likely deal with you in a 'first come, first serve' fashion.

Here's to wishing you all the best of luck with it though!

 

Hope you can give me that repair facility address, really thank you!

 

I don't know where you are located, exactly. But you can refer to this page to pull up the nearest locations. Asus has quite a few.

If you find one near you using that website, try calling them to see if they would be willing to accommodate you! And be sure to explain what you've been through so far.

 

I'm in UK can't find any repair facilities. But thank you

 

I hope I could refund ! Bored

 

If you're past their refund/return window (15 days I think) then they probably won't. You can stress everything you've been through with them and the RMA process, and maybe if you drive your point across, they'll do it - but they might want to charge you a restocking fee.

 

It will indeed be hard to get a refund, but there is o harm in trying, you can look for an Asus Service Provider (ASP) in the UK. I think they outsource RMAs to someone in the UK.

 

What I currently know is :
+I bought this laptop in 2-2-2013 by FULL PRICE
+Take it back to factory because impaired touchpad in 14-2-2013 , received it after a week.(all work except SD card reader hardware error)
+Take it back after 1 day received repaired laptop in 27-2-2013 ,maybe received it after a week - and a suspicion about Asus warranty system ???
+After 2 weeks,my question is why I still need to pay a FULL PRICE for this impaired laptop and that kinds of warranty system ?

Quite funny =)) if they charge me restocking fee.I used to work with Dell warranty and believe me, their technical supporter is much better than this with just basic warranty service.

 

Hi guys ..

I"ve got my ASUS in USA, but I'm in Brazil right now. They don´t accept the computer here in Brazil and i had to send it overseas to repair..
Here is my experience with Asus Tech Support:
http://forum.notebookreview.com/asus/679687-ux32vd-issd-not-detected-4.html#post9129047
I've got my Asus Zenbook last christmas and I have tons of problems with it since then. I returned twice already to Tech Support and it came back worst than before. Now the computer is the for the 3rd time.

P.S. I´ll never buy another ASUS again and I´ll do everything I can to alert other consumers do not buy it as well !!

 

Hey there, there are certain default protections offered to consumers in the UK, you maybe have a case of never receiving a working machine and therefore can ask for a refund, I would contact a free consumer advice group.

 

personally based on experience waranty is a kind of miss and hit, but some company is better than others