W3J trouble HELP ME!

Ok here is my problem. I have been playing World of Warcraft for a month or so. But recently I get the blue screen error "A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)" . I did everything, updated drivers - video and sound. Then uninstalled all the ATI software and drivers installed Omega. Overclocked it. And still have the same problem. Like 20 - 30 minutes into the game the death screen. It's so innoing! Other games that need more video run like a champ. I keep sending my reports to Microsoft but they seem to be busy with the vista problems )) Please, anyone that knows, HELP!!!

Centrino Duo 2.16Ghz, 2G ram, 100G 7200rpm, ATI X1600, XP (Pro)

 

How long have you had the laptop ?
Try out the cooling guide, your laptop might have been overheating.

 

Well I purchased the book less then a year ago. I schedueld a warranty check-up with asus, told them to change the thermal paste cuz had that in mind too. But that is still on the way. I don't think its overheating since other, more powerfull games run fine. I might have a clue of me deleting some temp files with System Cleaner. But that dosen't make any sence. I don't know what to think...

 

Not sure what the problem is .. running a defrag always seems to help with BSODs on my W3J. Good luck.

Cheers.

 

If you have the laptop for more than a year, there is a good possibility that dust may have collected in the laptop, did you see the cooling guide ?

 

You have omegas and you overclocked. pretty sure you are ensuring the invitable demise of your vga card.
Othe rthen that try uninstalling omegas and not overclock using the stock ati driver? I know you must have had it working with omegas for a while but its worth looking into. dust can play a major role in a system that has been on over 2000 hours. that about half year 12 hours per day or full year 6 hours per day. if that is you then you should definitely inspect the copper radiator behind the fan

 

Ok, well I did everyting I could. Opened the notebook cleaned the fan. Uninstalled Omega installed stock. And still I have the same problem. I recall doing a defrag recently. Could that be my reason of troubles? Maybe do another defrag will solve my problem.

 

from my experience fixing asus laptops, blue screens usually come from faulty memory, or from hdd errors. check the health of your harddrive by running either HCT tests, or scandisk.

to check for memory issues, remove one stick at a time and run 3d mark or speedy to overheat your unit. You can find which stick is the culprit, that way, and at least you know what is causing your blue screen.

 

Yeah, try a chkdsk

 

And if it's just this game, it might simply be a bug with the game... have you tried reinstalling it?

 

Yes, I reinstalled the game completle removed all the cash files and user interface settings. Blizzard is good on support so I don't think it's a bug in the game. Ill see if defrag will help in someway. It's really strange since I have played it before but only now I get an error.

 

Defrag won't help probably. It can only improve efficiency not fix crashes...

If you really need that game badly, I would suggest reinstalling the OS. That should really take care of the problem -- unless it's hardware. But then you would know, anyway.

 

I knew it would come to this point. LOL But I guess my only option at this point is to wait untill Microsoft sends me a patch or something. I have been having video card problems from the minute i bought this computer. But Asus is not the one to blame in this case. Truly this is the only brand of electroinics that I love. Thanks all

 

Could be a bad driver, have you installed any type of CD/DVD burning or emulation program lately? Did it ever mention aspi32.sys? Have you changed any software lately that would involve drivers besides the video card?

http://support.microsoft.com/kb/307128

Could also be a virus.

http://support.microsoft.com/kb/294728

 

Well I recall a XBOX emulator. But I didn't get that to run. Check this out, after overclocking my video card I got a result at 3Dmark6 2459 and this was at 490/490. I see that others get better scores. What could this mean? Is there something I can change? And could this be a factor of my problem? Anyway I took off my Alcohol 120% program, and cleaned up some recently installed. Seems that the problem is still innoing me. I don't have the experince to dig in the regedit.



Here is a link to my result: http://service.futuremark.com/orb/resultanalyzer.jsp?projectType=14&XLID=0&UID=9598161

 

If you're getting blue screens the last thing you should be doing is overclocking.

 

What other problems did you have? Does it blue screen when you're not playing the game? I had BSOD issues with mine 'till it went back to Asus so they could swap in a new X1600. Now it runs like a dream.

~ Brett

 

This is a bit funny but i resolved my problem. I reinstalled my Outpost firewall. I was testing every program on the list. And so happened that everything works now. Don't know for how long, but works. I was playing the game at the moment of the crash. And each time it would do that 20-30 minutes in the game. I still can't come up with a reasonable explenation. So on that note Im sending it in to Asus for a check-up. Can you tell me what a BSOD issue is?

 

I've had the Agnitum Outpost Firewall bluescreen on me randomly. Reinstalling did not work and was not worth the effort.

I uninstalled and went with Comodo. No BSODs since.

 

Kosmos, if that is your question, BSOD = Blue Screen of Death, or Windows Stop Errors screens; the ones you have probably been getting.

If you resolved the problem by reinstalling software, and other people have been having problems with the same software, I don't see any reason to go through the trouble of sending the notebook in for RMA.

 

Yea - if it really did solve the problem, I don't think Asus will even issue you an RMA number...

~ Brett

 

Well my main reason is that my warranty is coming to an end. So I was thinking of just doing a check up. Changing the thermal paste seemed like a good idea. Or is it better not to?

 

Hmm... don't fix what ain't broken?

I don't know, you can try but I'm not sure they'll issue an RMA number just for "a checkup".

 

They gave me a case number and sent the FedEx over. I was also thinking about upgrading. Is there a way to upgrade, say the CPU. like get a Dual Core? Or I be better off getting a new computer for the price? And I still don't get it. I installed the firewall again launched the game, and bam! 20 minutes BSOD. How can a firewall be such a screw up for the drivers? Is there a good firewall that you ppl use?

 

You already have a dual-core CPU.
Core Duo and Core 2 Duo are both Dual Core.But the Core 2 Duo is a more efficient architecture.

 

I recommend Sygate Personal Firewall. You can find it in the links at the end of my article here: http://forum.notebookreview.com/showthread.php?t=81741

Well you're not sure it's the drivers. It can be anything. Poor coding. Just get rid of it.

Upgrading: they will not do it within the warranty. You can ask, and they may agree, but you're almost certainly going to pay for the new part, labor, and shipping. You might be allowed keep the warranty though, if they install it at the ASUS service center.

But if you're not running CPU intensive applications (video editing, numerical simulations, etc.) it's definitely not worth the trouble. Core Duo is already a very good CPU and will fit all your needs.

 

Sending in your notebook when there is no issue with it is a waste of time for both you and techs. Trust me, I know. They have to spend days testing the unit, and more often than not, they end up shipping back the unit with no problem found. When you send in the notebook, you have to send in a note, or let the tech support know what problem you are having with the notebook, so they know what to look for. You can't for instance send in the notebook, and tell them to look for a problem - that causes a back up. Thoroughly test your unit. They try to ship back within 3 days and if no problem comes up for them, you get no repair.

And I don't think they will let you upgrade your CPU. That would void the warranty even though they installed it, because your unit is a complete system. This is for the same reason that they don't let you upgrade video cards if you ship in your unit with a VGA board problem.