Who here has successfully contacted a MilestonePC rep?

I sent an email asking about my V2S cancellation over the weekend, and then called their toll-free number yesterday to actually cancel it. I talked with someone who confirmed that it was taken care of. Today I check my account status and the order is still active, and no one is picking up the phone and the voicemail inbox is full.

Does this seem a little shady, or am I getting overly worried?

 

Don't worry, MilestonePC is very reputable. You can PM Danny (username MilestonePC.com) to confirm or ask any questions.

 

Yea, I've fired off a few emails to the 2 addresses listed on both the forums and their website but it seems the best way is to PM Danny. I haven't gotten replies to my emails, but my PMs were replied to pretty quickly.

 

i agree...just PM danny and he'll take care of it

 

I emailed them and got no response. Called them about 3 times (during the regular business day) and only got through the last time. They definitely need to empty their voicemail.

When I did get through, the person was polite and helpful. They don't seem shady at all.

 

Yeah, they don't email back but the phone works fine, worked first time for me. I'm gonna call on teh 23rd right at 11:00 (when they open ) to see if they finally got the V2 yet and then go pick it up. I'm expecting a delay(maybe typhoon in China?) but I really want there to be none, lol.

 

I left Danny a PM this morning, and called 5 times today. Nothing. I really hope they don't ship it and charge me. It would be a pain to have to go back, review and refuse the payment, return it, etc.

 

maybe you should just stick with the V2...

 

Unless I can get confirmation of GDDR3 and respectable battery life, that's unlikely.

 

It's not even here yet, don't worry about them shipping it out.

What notebook are you buying now, the MBP?

I read that MBPs are theft attractions.

 

I ordered a notebook from them yesterday and I have yet to receive any information from them at all. I have tried calling but their VM is full and they don't respond to emails or contact form notices. I suggest everyone STAY AWAY from them until we know what is going on. I have never seen a company that refuses to answer emails or phone calls from paying customers. I will be doing a full review of their site on many reseller locations and if necessary I will create an "anti" site to stop users from buying there.

FifthE1ement

 

Well that's going rather overboard for a company that seems to do pretty well with it's customers on this particular website. Sounds to me like you're jumping the gun a bit as well on ordering yesterday and not hearing anything about it today.

When I ordered my laptop it took a little over 4 day's for me to get any sort of confirmation on it. It shipped a few day's ago and will get to me in this country in about 2 weeks.

 

Don't be surprised if people create an anti anti-site to stop your schemes

 

Yeah, i agree with white8ball, you're overreacting.

Check the hours you're calling, they only open at 11, don't think they'll answer before that. I got a confirmation email immediately after i submitted my order, but it went into the spam older, so check there and see if you got it.

I ordered a v2s last week and, so far, service has been excellent except for the full voice mail (agree that this isn't acceptable). Beyond that, the only problem I have had is that it was delayed, but that's the case with all v2s dealers and isn't milestones fault.

Moderation is probably a better approach than anger. Wait until they actually screw something up. Not being able to reach them is a minor offense, suggesting some sort of 'anti' site is a hilarious overreaction.

 

I agree with Ants here, I got a confirmation email right away. Also make sure that its not just in the cart. You have to check out with the product and it will give you a list of how are you paying, shipping or pick-up, etc. For the phone, I've called them about 5 times and they've always answered me (I made sure it was after 11PM as that is when they open). They are a very reputable company but I have to agree with you that their email responses are not up to par as I have recieved little to no responses from my emails. With regards to the anti-site, I advise you not to do that, you can check their reseller ratings and I'm sure they're pretty high and i'm sure many people will not be in support of it. Give it some more time and see how it goes.

 

I would only do that if they took my money and ran but not for them just forgetting about me. Maybe I am jumping the gun but a now two day wait with no responses at all is uncalled for in any industry. I have an order number and it has my CC# listed. The order is listed as pending and I have yet to receive any emails from anyone, even though I have sent three. I tried calling all day today, from 11pm EST to 8pm EST and received the VM message each time. Also when I tried to leave a VM I was given the "no room remaining" message. I have no idea how a company who does this to its customers has scored so high on the reseller ratings website. I would have just forgotten about it, however, this is a + thousand dollar purchase. It makes me feel more comfortable that many of you have had better exp with them as I value your opinions. But as this is a high dollar purchase I want to be more then cautious with my approach. I suggest others wait and not order from them during the time being as they must be having issues. And to verify I have double checked my contact information on their site including my email and I have still yet to receive as much as a phone call or email.

Thanks,

FifthE1ement

 

Another suggestion would be to call their Canadian contact # as it has worked for me every time I called. My calls were placed between 11:10 and 11:40 EDT and they were answered every time. Here's the contact page check it out: http://www.milestonepc.com/canada/contact_us.php (check the hours as sat. hours are different from weekday hours and they are closed on Sunday).

 

ilikeicehockey, thank you for the suggestions. I will give it a go tomorrow morning and I'll keep everyone posted on my progress. I really hope this is just a fluke as I want the G1S very badly, lol. Have a good weekend.

FifthE1ement

 

You're welcome, good luck

 

I am pretty sure this thread is against the rules somehow.. anyways i left them a PM i think danny will get the pm soon enough just gotta be patient

 

Just an update, I called them today and after about 15 calls a man (I think Danny) answered. I explanind everything to him and he said that the manager is in Canada and that he won't be able to get back to me until next week sometime. I then asked if he had an ETA on exactly when, or at least a notion. He then said, that he has no idea what is going on in broken English as he was very hard to understand. I think he is perhaps French Canadian or Asian as that was his accent. I told him that this was no way to run a business and he just said ok and that was it. I said goodbye and told him that I would leave feedback on the forums and reseller ratings site. During the conversation it sounded like he was paying no attention to my call and was ignorant to the fact that I had already made a purchase. If this is customer service before receiving one of their computers I would hate to see what the RMA process is like! STAY AWAY from MilestonePC.com! I will post an update once I gather more information. Oh ilikeicehockey, I tried calling the Canadian number over 20+ times today during their business hours (EST converted) and no one answered. Not to mention their inbox for messages is full on both numbers! chinmonkie, I to sent a PM to their username on this forum two days ago with no response. I also sent another email just for fun, which also garnered no response. I then even tried making a fake order only to have no invoice email sent out again, which I never got during the first order. I suggest everyone stay away from them until otherwise noted. Does anyone know of any good stores to but the GS1, which has quick service and decent prices?

FifthE1ement

 

Well, you could try GentechPC (1toppc.com) or ProPortable (proportable.com), but MilestonePC is still a very reputable reseller, I've contacted them many times over email and PM, and some of the Canadians on the forums visit their store in Toronto or wherever it is.

And isn't it practically garunteed that the V2S has GDDR3, since every other 8600GS has GDDR3 also?

 

well i'm sorry you had a bad experience with them. And yes, I think the company is Asian and thus their english does have a little bit of an accent. They have a store in Markham which is close to Toronto and I will be paying a visit to it to pick up the V2S and can tell you a face-to-face basis of how their customer service was. To me, I still trust them completely as the man was helpful when I called though I have to agree with you that I couldn't fully hear what he was saying but I got the main gist of what he was saying. Gentech is supposed to have excellent customer service and the other ones listed by Vivek are suitable options as well.

Good luck

p.s. I will be on vacation for a week so will not be responding to any posts or questions directed to me until I return.

 

Sorry to hear this, but as many here know, Danny has just went through a family death. This partially why he is unattainable, he was in China for a while, came back to Toronto but now is a little hard to reach. (To be more specific Danny's father died)

I will personally call his cell phone number to see what's going on. Sorry for the inconvenience.

 

i am sorry to here what happened my deepest condolences for him and his family

 

sorry to hear what happened. my prayers go out to Danny and his family.

 

MilestonePC.com, I am sorry to hear about his lose and I will to pray for his family. Had he simply mentioned there was a death in the family (he could have been vague wouldn't have mattered) I would have left it at that with complete understanding. But blowing me (and I'm sure thousands of others) off for the next few weeks was not the decisive way to handle the situation. No one can ever expect death but you must plan for it, especially when a business is involved.

However, this does bring up the point as to what will happen if something happens to this Danny? Will our warranties be void? Will all service be stopped like it is now? Will you just uproot and run away? I would still like to purchase from you if you can make it happen on Monday or Tuesday. I pm'ed you my order number a few days ago so please get back to me as soon as you can.

FifthE1ement

 

Danny's the 'boss' and pretty much single handily does all the CS, emails, PMs, pretty much the communicator with the consumers. There are other people at MPC but they are pretty much the people who build, test and do other work for MPC, but I guess they rely on Danny too much

Warranty's won't be void, don't worry, it's only a temporary thing I would assume. They've been around for a few years, so they're quite reputable.

 

coriolis is correct, Danny won't run and leave, this company is his baby. But it is pretty much a one man show, where Danny pretty much deals with everything.

I tried calling Danny's cell, but nothing, I will continue to try until Monday, but I believe he 'may' be in China attending the funeral. (I'm not sure, he doesn't give me or anyone else a heads up when he leaves, we all know he will come back ASAP). Once again, I'm sorry for the inconvenience, I really wish I could deal with the sales and ordering part to help Danny, but he keeps all that work to himself.

 

Indeed, I've talked to Danny many many times, and he often takes the whole burden upon a situation. Not only does he deal with customers online(Forums, PMs, emails and whatnot), he also does the offline(Phones, in person at the store, etc.). As well as hanging out and helping at NBR, he's a one man working machine

We truly appreciate his help and assistance, but he's gotta take some load off his back sometimes haha.

If you're reading this Danny, Come on, relax

 

It's all well and good that he works so hard, but he's still running a business. There needs to be a way for customers to be taken care of and there really isn't much of an excuse for failure in that regard. You can't just ditch a paying customer, no matter how well emaning you are.

 

I don't see how you value business over the death of a family member. You should really reconsider your family value.

Certainly, Danny had made a bad business decision in having the whole business relying on him, but he should still be respected.

 

Um I'm sorry you don't know how the world works? Certainly it is not a happy day when a loved one dies, but the business world does not stop for personal matters. Business and personal matters should be kept separate. This isn't an afterschool special.

 

I agree with Ichigo. Imagine if every business shut down when someone lost a family member? Imagine the chaos? Imagine how much everything would cost because of this?! People should certainly be able to morn the passing of a loved one but it should not encompass their life or their business. I truly feel for Danny but a companies worth is truly represented by its performance in times of crisis. So far MilestonePC has failed miserably and has delayed the lives of many users including myself. I don't think anyone would have had a big problem with his absence if he was running most other types of stores but computers are time and money.

What about all of the buyers who sent in a RMA within the past few days and have been ignored? Think about the business users who have ordered a large amount of product but have yet to receive as much as an invoice? This is no way to run a business and they should be ashamed of themselves. Personally, the best damage control method they could do now would be to send a message out to all users apologizing for the incident and explaining it thoroughly.

However, an explanation is nothing without quick action and all issues need to be resolved. If they can get my order out prompt now that the problem has been addressed I'll turn around and eat my words. However, if nothing is done within the next few days I'll be writing a review on the company for buyer beware rating sites and making sure users everywhere know about their integrity. Its time to step-up MilestonePC or your competitors’ will.

“The successful man is the one who finds out what is the matter with his business before his competitors do.”

- Anonymous

FifthE1ement

 

FifthE1ement - I find your post disgusting. I could say it's nothing personal, but probably it's somewhat representative of how you see the world and treat the people in it.
You ordered your computer around 4 days ago (including a weekend)- relax. No one is forcing you to order from them. I'm sure they would willingly accept a cancellation from you and you can order from someone else. If time is money for you, that would have been the most cost efficient solution.
Yes, people run businesses but they are also human beings. It is very likely his decision to lose some money he might have made on you in order to take care of himself and his family. That is a decision he made, a decision I understand you would have made differently, but that is his business, not yours.
Definitely you can cancel your order but this threat of going to online review sites and writing a bad review if they don't "get your order out prompt" is ridiculously awful.

You obviously have no respect for people, nor for yourself, to behave in this way.

 

FifthE1ement, I have to agree with presocratic. It is entirely unreasonable to go write a bad review just because you didn't get the prompt response you expected. People are people after all and we each have our own faults. What you said was just rude and uncalled for.

 

i am pretty sure this counts as hate thread and if this continues not only will the thread will be locked your actions may result in a suspension. I am not trying to be rude here but its in your best interest to stop.

 

lol...true chinmonkie...it started out as wondering if Milestone PC was on a break and now it's turning hostile...we should just leave the thread.

 

Leaving it would probably be the wisest thing to do, but I would just like to remind everyone that when you deal with small businesses, you often deal with one or two people that have put their heart, soul, lifeblood, mortgage, and everything except the kitchen sink (oftentimes that has a part too) into it. They would not leave it for anything else in the world either, except for a family member. You can say all you want about trade, commerce and worldwide business, but make sure you keep in mind where you apply that model. We aren't talking about the Dell, the Microsoft or the Gateway. We are talking about a single guy shouldering an enormous amount of responsibility. Cut him some slack.

 

Just a warning to possible future posts, keep it mature.

I'll leave this open, hopefully, people will understand that, Danny's just a regular guy. I've met him and have spoken to him often, Milestone PC is his pride and joy, it's his life. He's a great businessman who started CanadaSys a few years back as a small family run computer shop, and now it's grown into a pretty successful North American computer retailer. Though he has made a few mistakes here and there, they are to be made, they are to be learned from. In this instance, something big came up, so he, though subconsciously ignored his responsibility, which is a bad business decision - but one many members, including I, totally understand. When he comes back, perhaps the system will change, perhaps it won't, either way, things will be back to normal.

One must understand that, yes, it's a business not only for him, also for the other dealers that frequent these forums. Unfortunately, you caught them at a bad time, and for that, I'm sure he'll apologize for, as it was not a good idea. for an important person, the consumer. But as canuckz mentioned, cut him some slack, he's still a human after all. People have good days, people have bad days, it's a human trait.

If you don't want to buy from them, then they've lost a customer, and that will effect them. Though I can say that it's not a good excuse to blame such a situation for temporarily abandoning customers(and that itself is an extreme in this case), things happen. Our world as we know it is not a utopia by far, so don't expect it to be. I understand as a consumer, we expect things, but there is always two sides to a story.

 

coriolis, I love your post as it explains exactly how I am feeling. I can't believe you all (others) are blinded to attack me for something that is the heart of the American way of life. It is my right to post my experience with a company any which way I wish and to write a review explaining my thoughts. In the review I wouldn't just write... "Hate MilestonePC... REPEAT..." I would explain the situation and then describe my experience. And I am also willing to wait a few more days to boot. You should all take a minute and think about what you are defending: mediocre! I would just love to see how many of you would be posting on this forum slamming Microsoft had Bill Gates been sick and they closed shop for a day. Imagine not being able to activate your Windows copy and/or be able to recive support? This is no different but on a smaller scale.

My thoughts are not just of myself but rather of those users who have been sending emails and calling MilestonePC over the past week with no responses or support. Like I explained before, what happens to users who have already paid and are waiting for their product? What happens to those who need or are waiting on RMA's? MilestonePC probably does a ton of business that isn't even sales related, which is from customers who have already paid and are now receiving NOTHING! I am trying to give them a wakeup call of sorts, and/or inform anyone who is a potential customer to go elsewhere since they will now be aware that this company could go south at any moment for any number of reasons. And I love how many of you are calling this a hate "mail" thread, lol. This is not a hate mail thread but rather a slam to their poorly conceived business model that seriously needs changing. I am not threatening them but I am definitely trying to get them to change the way they do things.

FifthE1ement

 

I hope potential customers will be mature enough to judge for themselves whether this is an isolated incident on MilestonePC's part or it is MilestonePC's regular way of handling customers... when they read FifthE1ement's review.

FifthE1ement, you mentioned that you have the rights to post a review on MilestonePC, likewise, Danny has his rights to choose between his family or business at this challenging moment.

 

I linger and don't post... but this is getting out of hand....

Fifth isn't attacking Danny or the business at all he is just stating an opinion that you SHOULDN'T run a business the way Milestone is being run at the moment. I have also ordered a V2s, my order is currently Pending... I've sent 3 emails and haven't had a single reply. I've also called (albeit only once) with no luck... now what if I wanted to cancel this order? I can't do so from their website, and I can't reach anyone to confirm a cancel (I'm not canceling!). I just think it is absurd to get all upset for someone being disappointed in a business.

I am sorry Danny has had family troubles, it happens to everyone and life goes on. You can't really expect the entire world to stop and wait for things to get perfect. Milestone needs backup plans, other ways of dealing with things.

The point to all of this really is that you'd be silly to think Milestone isn't at fault here. They have really screwed up the past 2 weeks. Not replying to customers, not answering the phone, letting the voice mail box get filled? This is just reason for any sane consumer to get frantic and worry about his or her money/investment. I would be the first to applaud Milestone for any form of any apology and frankly I just want my laptop I don't really care about any of the other "stuff."

K! Now attack me because apparently I'm a senseless ape who cares nothing for people! But honestly Danny sorry about family troubles! But this is no way for a business to be run!

-J

 

It sucks for the people that might be left temporarily hanging because Danny isn't around, but life happens, you can choose to be understanding about it, or you can choose to go elsewhere. Make the choice and stop whining about it.

 

Cool it, guys. Its already been clear, MilestonePC currently is undergoing some unexpected delays due to a tragic incident. I am very sorry to hear about what has happened to Danny and his family.

Now instead of bringing Danny any more down than he already is, either take your money and buy somewhere else, or wait, and realize this is not how MilestonePC is normally run, and it is impossible to imagine the type of impact such an incident can have on a person, and you should respect that. If you don't want to wait get it elsewhere.

To make it clear, MilestonePC is highly reputable and of fantastic service. I've always been able to contact them when I was planning to get an ASUS. Instead of threatening to write a review telling people to stay away from this company, just cool it. I agree, Danny should've left his company with someone to manage while he was away, but at the same time he's always been there before, this is one isolated incident.

When your father dies, or your brother or your mother, do you head to work the next day? Do you take a few days off to recover from the trauma? Or do you head off to work and act like nothing's happened? Can you still even concentrate on reading emails, when your loved on just passed away the day before?

As I said before, if you respect that this is a hard time for Danny, then please wait patiently. If you cannot wait, buy it elsewhere.

 

My God... You people claiming that a small business should keep operating no matter what the circumstance is are disgusting.

This is a small business. We're not talking about a multinational corporation that has infinite backups.

Have some freaking compassion you materialistic animals.



Danny, while I haven't dealt with you personally, I have heard nothing but good reviews of your service and computers. I've very sorry to hear about your loss.



- JM.

 

Exactly... Life isn't perfect, s**t happens, to everyone including you and me. if you cant deal with something like this, what are you gonna do when something worst happens? Chill out! Money isn't everything maybe you'll understand that someday

You might aswell check in at the Dell forums.

 

Was gonna type something long and boring and again pointing out that it isn't Danny's fault its MilestonePC's fault for not having any other people responsible enough to handle business issues. I stick to my point. No replies to emails/Unable to leave voicemail/difficult to contact via phone/(I'm not gonna go on and drag out little problems these were main ones). These things are not part of "fantastic service." MilestonePC hasn't done very well in a week(7 days is very patient in todays world, not to mention that I've had my order in since the 15th First email sent 20th, 2nd 23rd, 3rd 23rd (different email) All no replies).

Honestly I'm lacking sleep and you can ignore that whole big blob of text and these are the main points:

Danny is irresponsible for being the only one responsible
Danny apparently has some family troubles and my heart goes out to him(2nd time apparently I'm heartless for caring yet being realistic?)
Milestone needs a contingency plan

I just really can't understand how many of you think we are freaking out.. I am very calm! Chill even. I just wanted to defend a guy who is being completely justified in being upset with a business that is EXTREMELY difficult to deal with (AT THIS MOMENT) .. Milestone seems to be a completely different business when Danny is there.. and apparently they don't do business when he isn't there

 

Just like ETWJCN said, we are NOT blaming Danny but rather faulting the company for not having a backup plan in order to handle these situations. I just point out the question as to what would happen if there had been a real emergency at MilestonePC? Would they be shut down for good? What about all of their paying customers? I have since given up on them and taken my money elsewhere but what about those you already have interests in the company and are waiting on support (RMA)? What do other business owners do, which rely on MilestonePC for support or a large computer purchase?

I am just trying to help remedy the problem for those users who are still stuck at this current time and will probably be so for the next week or two. It’s very easy for all of you to slam us and play armchair quarterback when you have nothing invested in MilestonePC. And just because they are a small business why should be forgiven for their mistakes? Its called capitalism... you falter and your competition will run you over. I guess we should all just forgive MilestonePC and let our companies (POV) go down the tubes because he took two weeks off? And then we should be happy about it? I just find it totally absurd how you all think that this level of customer service is acceptable? I might have been tolerate of the situation had they sent out a notice explaining the problem, however, its now over a week+ and they have yet to contact anyone. Wake up people, small business are SUPPOSED to be superior to big businesses due to the “personal touch”... Ignorance is bliss and everyone except for Ichigo, coriolis, ETWJCN, and myself are able to see that MilestonePC is not a bad business but rather a mismanaged one. And that’s not an excuse either…

FifthE1ement

 

Again this thread should probably be closed and I recommend doing it soon since the OP (post) has run its course and the question has been answered. Normally you would be able to successfully contact an MPC rep but in this trying time you will have an admittedly harder if not impossible time. I for one am not arguing your right to give feedback and tell MPC and the rest of the world exactly what your situation and your experience was, but thats just it, its yours. Its unrealistic and quite frankly naive to believe that everyone else will take the same stock from it as you. Go ahead and write it, just make sure its explicity stated and slanted in a way that makes it clear that was your experience. I think the reason why so many people are seemingly so upset at your initial postings earlier was because of the fact that you seemed to indicate, emotionally rather than overtly that you would leave a non-sensical bad review for MPC without having their product.

"I have never seen a company that refuses to answer emails or phone calls from paying customers. I will be doing a full review of their site on many reseller locations and if necessary I will create an "anti" site to stop users from buying there."

Provocation is never a good thing, especially when we are talking on the internet where its difficult to judge your tone and your exact meaning. Threats like that dont seem to help your case, but I doubt you are interested in winning over the hearts and minds of NBR users anyways.

For the record, it is perhaps exactly that kind of dogmatic capitalist attitude that stops Americans from being understood when dealing with other cultural matters. Though by no means am I stating or implying that the rest of the American members here on NBR or the rest of the country as a whole feel similarly; they might, they might not but its certainly not my place to judge on an online forum if that's the case. But the fact that you've mentioned capitalism without anyone else really responding to it more than once already is evidence enough of a personal bias. I agree that all the posts about putting yourself in this situation or that situation are kind of pointless because you arent in that situation, but even objectively I would understand and not have a trigger reaction to it as shown above. But I think that is the main difference between yourself and the other posters. Admittedly this has changed as you have clarified your position. This is coming from a B-School student starting his third year soon. There is evidence clearly that MPC should be better run, but that does not mean you have the moral right to post what you stated earlier. Then again, who am I to say anything, you have the right to do whatever you want, just like Danny does. Have you acutally been charged for your laptop yet? I'm sure he would understand if you wanted to just pull out now and left evidence of that, screenshots of emails/printouts etc.
(I'm in the same situation you are, waiting for my V2S, but I haven't been charged yet, though for me personally it helps since I live close to their Canadian branch, heh)
My $0.02