Will they bounce or accept this RMA?

This is the very fist time I am about to RMA anything, and I am not sure if I should do it anyway, as I doubt the notebook is eligible. If you know for sure (like been in the similar situation) please share.

I have an 8 month old ASUS VIVOBOOK S550CM and it is in top notch condition: works great, there is no damage to it of any kind.

Last week my gf borrowed the notebook over the weekend and she says her younger sibling set up a password on it, which used to work but now doesn't, but is "known". The guy who enabled the password says he tried to remove it and checked all the the possible password misspellings but had no luck. I was assured that this would be a good RMA case, he knows it from personal experience.

Well here is a problem, I had the warranty-void-if-broken sticker broken. The laptop was cleaned recently and the thermal paste got changed too. The warranty seal sticker is right over the screw. But the cleaning and paste replacement went well and the notebook is not overheating anymore.

So the bottom line: if the laptop will be sent for password issue, will it get covered by warranty or not? My guess is that I will get an email asking for my credit card information; but then again - the hardware works great, why would they care about it if the claim is about the password issue? What would be the charge and what for?

Any ideas?

 

Couldn't you do a clean install of Windows?

 

By law, your warranty for a system starts from the date of your purchase.
And warranty sticker is not enforced in the North America, by law as well.
However, they may or may not charge you for the BIOS reprogramming service.
Best to contact ASUS directly to find out.