Windows Vista Upgrade

I have submitted my order, and when I go to the upgrade website it says that my order has been completed, but will not be completed until verification. But I have gotten an email that saying

"Thank you for submitting your order to upgrade to Windows Vista Home Premium 32-bit CD/DVD. Please send in the original or a certified copy of your proof of purchase (Receipt, Invoice etc.) and redemption form to our service center in your region:

What proof of purchase are they talking about? I bought my computer from newegg and wasn't able to find anything suitable to fax them, so I forwarded them a copy of my invoice/order confirmation email. They replied



Dear Customer,
Thank you for your interest in the Upgrade Redemption Program.
In order for us to complete your order, we need to have your Vista and/or Office upgrade order number and Proof of Purchase. Please email us again with your order number and Proof of Purchase.

I have absolutely no idea what they want me to send to them. I have tried emailing them, but all my answers have been from an automated system. They also have conveniently decided not to give me a phone number to contact them with.

Can anyone tell me what this invoice is, and where i can find it?

 

The invoice you should get with your notebook from no matter where you ordered your system..... automated email reciepts don't count because companies can cancel orders after someone placed an order through site, etc..... you should have recieved one on or in your shipping box. That's is what they're looking for... That's the proof that you did purchase this system.

Then for the Vista upgrde order number... the site should have given you a number when you filled out the form and submitted it... That way they can put one and one together and process everything for you.

 

Edit: I see you sent them your invoice already... As Justin said, now they need the Vista order number that you received when you placed the order for Vista. That way they can match everything up...

 

Do you guys know how time consuming this is for them? You're talking about taking orders for "FREE" upgrades (assuming there's not only no profit on their part, but a loss of some kind when you figure in the people who have to processs these). You're talking about almost every notebook, tablet, umpc, desktop with windows sold around the world over the last 10 weeks...... and they need to manually verify your invoice and then match that up with the automated Vista Express Upgrade Order...... I can't imagine how many people they have working on this, but it certainly has to be done in the cheapest way possible........ The key to a lot of these major companies is offering some sort of mail-in rebate or upgrade (this does not include Asus because their branded notebook presense is small in comparison), but it's to hope customers forget or screw up their forms, etc......

.... For a comparison, try redeeming you credit card miles.... The capital one commercials are no joke. I just tried to redeem points I had, and you could either get a $24 gift card to starbucks or something else... or a $25 check...... you could get an multiples of those for the points you have...... Well, I had something like 300,000 points, and for ever 2,500 you get one of these $25 things.... So basically they're going to send me 120 - $25 checks.... They'll be fun to endorse and cash!

Remember, with a qualifying system bought on or after 10/26, customers are "eligible" for the express upgrade..... If you can mange to fill it out and get them all the information on your own - you get something in return... If that's too hard for you, they really don't owe you anything. With things as good as these (since they only come around every 4-5 years or so), it's all work on your part!

 

Actually, the Asus upgrade is somewhat confusing. As the OP said, the instructions are somewhat unclear. They ask for a redemption form, originally. When I emailed the upgrade program, they did respond and said to ignore the redemption form request. Which is good, since never during the upgrade request does anything called a "redemption form" show up. The processing center in Utah said to just mail them a copy of the invoice and the confirmation page when you complete the upgrade request. (Not sure if you are prompted to save or print a copy, I just always do for anything which requires payment.)

It is confusing because they ask for forms (apparently at different times) using terminology that differs from what the user encounters when requesting an upgrade.

99% of the time I do send in rebate forms, and I've never had any issues and always got the rebate. In the Asus case, it really is a little confusing.

 

Well the forms that are in most of Asus' system boxes were made up in October - stating the website wouldn't be up for another 6-7 weeks..... When the site got up, a lot of things had changed... so that explains that, but I know it doesn't make it any easier.

 

As difficult as it may be for them, they should not expect that they can offer a service and get out of offering no real form of support for it. Thats just bad business. For a company as large as they are, Asus should also possess the ability to be very concise when explaining how to cash in on the offer. It seems that they have fallen somewhat short in both of these categories.

Back on topic...I cut what I believe to be the proof of purchase they are looking for off of the box that my laptop came in. Thank you for the help.

 

Don't put the blame on Asus here... Most people know I'll put whatever blame that deserves to go there way - on them..... but this is Microsoft's deal. Microsoft gave every partner a generic page to print up and offer to customers. At a certain point customers will stop buying current systems if a new OS is around the corner....... Microsoft obviously wants to promote the new OS, but that is bad for current sales... so if Microsoft wants partners to stay happy, they need to continue to sell systems. Everyone company got the same lame sheet.... stating what would be needed and that an official website would open up around December 7th or so.

But back to Asus explaining things - just anything at all, not even related to this... if you want someone who can explain something thing, pay the premium for a Sony or an Apple.... their marketing companies that have someone like Asus build their stuff, while they come up with all the fancy, gimmicky words..... You're not going to get this from a company that can't translate their english sites correctly. They make great products, but if you need an explaination, they're certainly not the people to go to.... They make Microsoft's presentations (outside of those made by Bill Gates), seem interesting and well put together.

The bottom line is that Microsoft put together the program and EVERYONE, Dell, HP, Lenovo, Alienware, etc... they're all having the same issues with this. Everyone will get their upgrade, but it's basically one of the biggest semi automated ordering systems any of us have ever seen... It's basically like the FEMA hotline after Katrina..... I think whoever this fulfillment center is that's handling it for Microsoft is doing the best with what they can........... with that said, it still sucks..... We're just lucky this is only basically the 3rd time they've done a free upgrade like this over the last decade..

From there though... everything I've seen clearly states you need the invoice from your dealer and your windows serial number..... that's it..... Once you go and place the order, you get an order number for the vista upgrade and when you then need to physically send in your "proof" (your invoice), you need to attach your order number for the Vista upgrade to that so when they get the fax or email, they can match it up in their system.

I know on paper it's not that hard, but no where did they ask you to cut off the UPC code off your computer box or whatever it is you were just mentioning... Hope it goes well for you.