Zenbook Prime not turning on

I was using my UX31A last night, and when I woke up it wouldn't turn on. I turned it off last night and left it hooked up to my TV all night (intuitively I think this has something to do with it). I'm wondering if it's a static issue. Usually you would take the battery out, hold the power button, replace the battery, and everything would work. The issue is that I'd have to open the computer up to do that, and I'm worried about voiding the warranty.

Questions:
1. Will I void the warranty if I open the machine? Do you advise against opening it in general? I've taken apart many laptops before, and this one seems pretty straightforward.
2. Is an ASUS warranty even worth anything? I've read that it can take over a month to repair, and that repair is not even guaranteed.
3. I spilled some water on the computer in early August, but I powered the computer off immediately and let it dry for a day and a half. Could this be related?
4. I only just activated the accidental damage protection warranty, and you're apparently supposed to do that within 60 days of purchase. I have a confirmation email though. Do you think they'll still honour it?

Some of these questions are pretty specific. If you just have general advice, I'd appreciate to hear it.

One more thing... the power button never worked unless the machine was plugged-in (so long as it was a full power-on). This may be related to the spill, but I think it was always like that.

 

1- I really doubt it would void the warranty. This is YOUR computer, you want to simply take the battery out and put it back in for a very reasonable purpose. Id be surprised if it were to void the warranty especially as you are not going to replace anything, even then Im fairly sure you can upgrade RAM on laptops without having an affect on warranty. Also I read somewhere that the seal is not a very good one, so its quite hard to tell if u have opened it.. Dont quote me on that though. Just read the warranty rules to check?
2- Well yes its worth something! Maybe it takes a month for some people and those are the ones u will read about.. No body is going to post that there laptop only took a week to repair and it would be less interesting.... Even if its a month, you might get a full refund in some cases and a full repair in others.
3- I doubt it but its a hard question. Depends how much water i guess haha,, but its been a long time so its unlikely.
4- Hmm I would say if they have confirmed it, then hopefully they wont look at the purchase date afterwards unless its to see if its within your accidental warranty period rather than if you activated it in time.... But i dunno, hard to say.

Your last question puzzled me a bit. The first thing you do to a laptop is to press the power on button, if that hasnt worked for a while why didnt u go for repairs then!
Its possible your battery method will work but even if it does, youre still left with the power on issue which could mean something bigger and need of warranty/repairs anyway.

 

i've taken really good care of mine (it's only a couple of months old) and this happened to me too-very annoying. as a matter of fact, it's turned off right now and won't turn on! the first time that it happened it was in "sleep mode" and wouldn't wake up. after 2 days it finally turned on. tech support is f'n useless and don't know how to help. sending it in to fix it will actually take about a month. i regret purchasing this laptop. oh, and sometimes my ctrl button decides to not work. there's also blacklight bleeding and a bright spot in the center of my screen. this was my replacement laptop after the first one had a physical defect. anyway, enough ranting. i hope you figure out a way to turn it back on!

 

A day is not enough time to let a computer dry, unless it was literally a couple of drops of water. Even then, there are minerals in the water that can create shorts.

This may be of interest to you: http://forum.notebookreview.com/asus/637772-ux31-completely-dead-help.html

Taking the bottom panel off, as long as you do it carefully and do not damage the computer, should not void the warranty. You want to make sure it doesn't have evidence of being opened, however, since ASUS can turn around and blame you for any damage. There are usually warranty stickers on heatsinks and mid-chassis screws, but besides that as long as there is no evidence your warranty should be intact.

ASUS warranty experience varies greatly, there is no consensus.

If you do take the bottom panel off and want to disconnect the battery, be EXTREMELY careful with the connector, as it is very fragile.

Why asus did not put a reset hole/button on these models I have no clue. I have seen reports of ASUS techs saying that holding the power key for 60 seconds will do a reset with the ac adapter removed, but I have never seen it actually confirmed.

 

The only gripe I have with my UX31A is that it's a one piece construction. I'd much prefer a removable battery, but I guess some things need to be sacrificed for style and minimalism. Here's hoping that it's possible to swap the lithium for a new one when it starts to slow down in about a year

 

The removable battery does add a lot of depth to this class of machine, but i think i'd have it be a couple of mm thicker to make such a picky part replaceable.

 

I was working on my laptop until the battery died last night, and when I woke up this morning it wouldn't turn on. I googled around a bit until I found this thread with the suggestion to press the power button for 60 seconds. I have opened the computer before, and it is VERY easy, but I didn't have my screwdriver with me today. Pressing the power button for 60+ seconds did the trick (with the AC adapter UNPLUGGED). There was no indication on the button (a light flash or something), so I just timed it to about 80 seconds, then let go. I plugged the power AC adapter back in and it powered right on. I did let it charge for about 20 minutes before trying this, so not sure if that made any difference at all.

Thanks for the suggestion!

 

Awesome, you're the first person to confirm this works that I've read. Thanks for posting!

 

I had the same issue. The display did not turn on after connecting my notebook to TV for a long period. The external displays (HDMI and mini HDMI) still works fine.

The powerbutton fix did not work for me.

OP: Is your issue resolved by removing and putting the battery ON.

 

Asus Zenbooks have a horrible horrible design flaw. The power button is part of the keyboard, so if your keyboard stops working, you can’t turn on the laptop. Specifically I have theReplacing the internal keyboard is not an easy task at all, there are about 60 screws and a dozen connectors you need to remove to get to it. ASUS did a horrible job here, with such a vulnerable hard to replace keyboard which is unfortunate because it’s an amazing laptop. The power button should always be separate from the keyboard. Normally I would have popped the ssd in another computer but these are dual raid 0 ssd’s, not an easy data recovery task. ux301-dh71t, and a single drop of water fell on my “up” key. Due to the keyboard not being water resistant this drop of water eventually corroded the keyboard circuitry, killed a bunch of keys around it and eventually the power key too. There is no other way I found to turn on the laptop, other than opening the back cover and short circuiting 2 pins on the keyboard connector (wide blue ribbon). In order for this to work you need to have the notebook partially open otherwise it won’t turn on. Be very careful not to short circuit other stuff. I was able to get it to turn on by short circuiting the 1st pin and the 4th 5th or 6th (not sure exactly since they are so small). The first pin would be the one closer to the power button side. I then connected a usb keyboard and proceeded to download my data. Replacing the internal keyboard is not an easy task at all, there are about 60 screws and a dozen connectors you need to remove to get to it. ASUS did a horrible job here, with such a vulnerable hard to replace keyboard which is unfortunate because it’s an amazing laptop. The power button should always be separate from the keyboard. Normally I would have popped the ssd in another computer but these are dual raid 0 ssd’s, not an easy data recovery task.

 

With adapaters any intel motherboard should be able to access the array.