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    Zenbook UX32VD - Keyboard Backlight Problem

    Discussion in 'Asus' started by drag0n123, Dec 23, 2012.

  1. drag0n123

    drag0n123 Newbie

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    Hi,

    i got my Zenbook 2 months ago. Unfortunately my ISSD was broken after a month. I send it to ASUS and they changed the Mainboard! I reinstalled Windows and all drivers. Everything works fine besides the Keyboard backlight. I installed the ATK/ACPI-Driver who should be responsible for that function. All FN-Buttons are working. Only F3 and F4 are not.

    Did i do somthing wrong? I don't think that there is a hardware problem cause the lights of the powerbutton and the capslock are working.

    Any ideas?

    Greetz
     
    drag0n123, Dec 23, 2012
    #1
  2. johnnyops

    johnnyops Notebook Enthusiast

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    johnnyops, Dec 23, 2012
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  3. drag0n123

    drag0n123 Newbie

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    Intel Wireless Display Application was missing. I installed it but it doesn't solve the problem but thanks for trying. It's the same. All FN-Keys are wokring and when u press them u can see the icons on the display (like Touchpad disabels...) Only F3+F4 do not respond (No keyboard light).

    I hope someone else has an idea :(.
     
    drag0n123, Dec 24, 2012
    #3
  4. Prostar Computer

    Prostar Computer Company Representative

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    Is there a firmware update for the keyboard? In the meantime, you can try uninstalling the keyboard from the device manager, and then let Windows detect it and re install (you may need to reboot after you first uninstall it).

    Outside that, a firmware update may or may not correct the problem.
     
    Prostar Computer, Dec 24, 2012
    #4
  5. drag0n123

    drag0n123 Newbie

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    Can't find any firmware for my Zenbook. And reinstalling the device manager didn't solve the problem :(
     
    drag0n123, Dec 25, 2012
    #5
  6. Prostar Computer

    Prostar Computer Company Representative

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    Prostar Computer, Dec 26, 2012
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  7. Smart Rs

    Smart Rs Newbie

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    Have you tried turning the computer off and then on again?
     
    Smart Rs, Jun 4, 2013
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  8. GSarge

    GSarge Newbie

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    How did you solve the problem? Asus changed my motherboard too and keyboard backlight doesn't work.
     
    GSarge, Jun 16, 2013
    #8
  9. abdjed

    abdjed Newbie

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    I also have the same problem after ASUS replaced my motherhood! Any solution?
     
    abdjed, Jul 30, 2013
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  10. GSarge

    GSarge Newbie

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    I had to send zenbook second time and they replaced motherhood again. After that my zenbook worked.
     
    GSarge, Aug 5, 2013
    #10
  11. c_man

    c_man Notebook Evangelist

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    Ask them if the KBRD light is ON in BIOS. Happend to me as well. Went to Asus service, I've told them they forgot to enable the light in BIOS and they did it on the spot.
     
    c_man, Aug 5, 2013
    #11
  12. Udayakiran

    Udayakiran Notebook Enthusiast

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    How did you find out that it was off in BIOS? I checked with AMIBCP and DMIEdit, but could not find any such option.
     
    Udayakiran, Nov 13, 2013
    #12