The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    asus customer support Uk good?

    Discussion in 'Asus' started by butter30, Mar 23, 2009.

  1. butter30

    butter30 Notebook Consultant

    Reputations:
    5
    Messages:
    138
    Likes Received:
    0
    Trophy Points:
    30
    Is asus customer support UK good?
    Ive heard that the european asus warranty wwasn't that good and that alienware customer support is better?
     
    butter30, Mar 23, 2009
    #1
  2. E.B.E.

    E.B.E. NBR Procrastinator

    Reputations:
    1,572
    Messages:
    8,632
    Likes Received:
    4
    Trophy Points:
    206
    No, unfortunately, ASUS UK support is not good. In fact most of the reports that we get are very bad.

    See my thread "A Survey on the Problems with ASUS Notebooks and Support", linked from the Info Booth, for details.
     
    E.B.E., Mar 23, 2009
    #2
  3. donotemailme

    donotemailme Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    100% agree with E.B.E.. The customer support (no. 08701208340) is absolutely terrible.
    I was trying to find out about what I can upgrade on my M70-VN laptop without taking the PC to service centre and after exchanging more than 6 emails I received completely different information from the two technicians (e.g. one is telling me my warrenty would void if I switch to vista 64bit and the other tell me it is fine!) I got so confused and decided to call them.
    Now I find out their customer support is actually not based in UK (now base in Holland apparently). Not only they haven't solve my query they don't believe in what I have told them and ask me to send them the conversations...
     
    donotemailme, Mar 24, 2009
    #3
  4. NZwaverider

    NZwaverider Notebook Deity

    Reputations:
    94
    Messages:
    861
    Likes Received:
    0
    Trophy Points:
    30
    I sent my Girlfriends F3J in last year for a new motherboard, I know one of the local Asus resellers in London, and even though I purchsed the laptop via the states, he packaged it up and sent it off.

    Don't know if that made a difference but everything was fine, but from what i've heard that is more an exception than the norm, yeah UK service is not that great, personaly I have not had a problem and also have a W3J and several of my work mates have a U6, A8, 3xM50s and an F8's which are all going strong.
     
    NZwaverider, Mar 24, 2009
    #4