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    faulty battery?

    Discussion in 'Asus' started by unk3, Sep 18, 2007.

  1. unk3

    unk3 Notebook Consultant

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    my asus f3sv-a1 lasts around 40minutes on a full charge, while its on battery saving mode. Can i ask asus to give me a new one under warranty? Its only like 4 weeks old.
     
    unk3, Sep 18, 2007
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  2. powerpack

    powerpack Notebook Prophet

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    Yes!..........................
     
    powerpack, Sep 18, 2007
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  3. E.B.E.

    E.B.E. NBR Procrastinator

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    Maybe it's useful to look into what the problem is, such that you write a more informed RMA request. Is the battery wear very high? Is the battery not charging to full?
     
    E.B.E., Sep 18, 2007
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  4. MilestonePC.com

    MilestonePC.com Company Representative

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    I agree, you may want to install NHC or RMClock to see the wear percentage. Regardless, the battery needs to be replaced. You can either do a cros-ship or ship your battery first and then they will ship you a new battery.

    Just a reminder, you have a 1 year battery warranty.
     
    MilestonePC.com, Sep 18, 2007
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  5. unk3

    unk3 Notebook Consultant

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    this is how batteries should be :p


    What should i do as of now?
     

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    unk3, Sep 18, 2007
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  6. CalebSchmerge

    CalebSchmerge Woof NBR Reviewer

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    58% wear is not how batteries should be. As of now you should be calling Asus to get a replacement.
     
    CalebSchmerge, Sep 18, 2007
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  7. E.B.E.

    E.B.E. NBR Procrastinator

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    Agreed, you can say on the RMA form "Max charge abnormally low (42% of the designed max charge) after X weeks/months of usage".

    I'm avoiding the term "battery wear" because the many ASUS reps I've talked with claim they do not offer RMA for such a thing, it's not in their manuals. :)
     
    E.B.E., Sep 19, 2007
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