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    my new asus laptop keeps freezing - sucks!

    Discussion in 'Asus' started by mrmojo, Apr 17, 2012.

  1. mrmojo

    mrmojo Notebook Enthusiast

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    I have a new asus n53sv-eh72 and it randomly freezes when i am doing things like browsing the web -- nothing intensive or particular. This requires a hard reset -- if i try to start task manager in this state, it just freezes too.

    I have installed updated drivers from nvidia, intel and done the windows update. i have uninstalled a bunch of asus bloatware. none of this has stopped the freezing problem.

    is there anything else i can do?

    when i first got my computer i almost immediately installed new drivers. so i'm guessing this is a hardware issue, unless the drivers i installed right away did it, as it has never worked properly.

    if there is nothing else i can do what i can say to asus to make them check the hardware, rather than treating it as a software issue?

    thanks
     
    mrmojo, Apr 17, 2012
    #1
  2. Silverfern

    Silverfern Notebook Deity

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    when it freezes, does the hard drive keeps on loading? does the hard drive light keep on blinking?
     
    Silverfern, Apr 17, 2012
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  3. mrmojo

    mrmojo Notebook Enthusiast

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    not sure, i'll check next time it happens. what's the significance?
     
    mrmojo, Apr 17, 2012
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  4. Silverfern

    Silverfern Notebook Deity

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    if it happens a lot (the endless loading), then it probably means a lot of bad sectors, and these will spread. I am currently having this problem. i have been taking my laptop around with me, hiking and such, seems like the movement might have physicall damaged my hard drive. it started small, kind of fixed itself, but then it seem to have spread, and now the hard drive is almost unusable. when i hit those bad sectors, the hard drive just loads for an hour. so i had to pop in my backup drive and attempt to fix my other broken drive
     
    Silverfern, Apr 17, 2012
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  5. mrmojo

    mrmojo Notebook Enthusiast

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    is there a program i can use to check if its the hard drive?
     
    mrmojo, Apr 17, 2012
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  6. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    ALLurGroceries, Apr 17, 2012
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  7. JOSEA

    JOSEA NONE

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    Great Advise, Also to save time you use the AI recovery utility to revert back to factory state, assuming that the hard drive has no issues (and the RAM is good). Bad RAM can also cause lockups, if the hard drive tests ok, try running Memtest86
    Memtest86+ - Advanced Memory Diagnostic Tool see links under this heading:
    Memtest86+ V4.20 (25/01/2011)
     
    JOSEA, Apr 18, 2012
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  8. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    slap it a few times and bang it on the table.
     
    link626, Apr 19, 2012
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  9. mrmojo

    mrmojo Notebook Enthusiast

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    memeory test and hhd test came back fine. i'm going to try to revert it to factory state from the partition. if that doesn't make it stable, then i'm sending it to asus and telling them to fix it.
     
    mrmojo, Apr 20, 2012
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  10. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    you should download a windows 7 iso and clean install it without all the asus crapware. then test for freezing
     
    link626, Apr 20, 2012
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  11. andrewangel

    andrewangel Notebook Enthusiast

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    Welcome to N53SV club. Same problem with my N53SV. After 4months of pains I decided to change it with a another notebook.
     
    andrewangel, Apr 21, 2012
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  12. mrmojo

    mrmojo Notebook Enthusiast

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    what did you try to do to fix it?

    I plan to: Revert to factory state, If that didn't work update latest bios and drivers, if that doesn't work send it back to asus.

    did you try to contact asus, what did they say?

    ok, i returned my laptop for a new unit of the same model.

    will see how it goes.

    not going to install any new driver updates or anything else. just windows updates and microsoft security.
     
    mrmojo, Apr 21, 2012
    #12