pissed off at asus, re: g1s laptop -- they vandalized it

Anybody else send in their g1s to get a g1sn mobo and have their laptop damaged by their techs?

I didn't notice this right away cuz of the holidays and stuff.... had my roommate grab the laptop for me from shipping co, can't remember if I signed it or not I was busy drinking.... but I inspected it and noticed right away the following:
hard drive was replaced as it was defective.
probing system shows geforce 9500 gsm
keyboard was fixed.

the following was not fixed:
burn in on oled, which is THEIR DEFECT for not writing better software to prevent burn in (I looked there was still burn in on my oled)
SCREEN not replaced, their misaligned case had damaged the screen
and speaking of which I have no clue if that misalignment was ever fixed either. (the mark the misalignment put on the screen is still there)

Their RMA service SUCKS SO MUCH

But worst of all
They vandalized my laptop. I had it sitting on my desk all holidays and when I brought it up to my living room to use, eventually I pulled the laptop towards me and noticed that my hand went into the back of the laptop.
They CUT the slats of the exhaust grill, and then they filed it down.

I'm so pissed.

I told customer service this and they said they'd arrange a call back same day. That didn't happen.

Tomorrow I'm calling their corporate head office, and I'm going to speak with the office of the VP. This is now they can send me a their new quad core laptop otherwise I'm filing a lawsuit against them, ripoffreport, BBB report, and posting to every forum that I can find telling people what a moronic thing they did to my laptop. I'm so PISSED.

Either they fix this or I will make sure that the search for any model of asus laptop also brings up this defective bs they sold me and their stupid vandalizing of my laptop when I sent it in for repair.
CUZ there is NO NEED TO DO THIS. The mobo heatsink shouldn't have needed the slats cut to fit, and if it did, this type of repair is COMPLETELY unacceptable.

I should call the cops and see if this qualifies as vandalism and file a friggin report. TOTALLY UNACCEPTABLE. And I'd love to see if anybody else has had similar issues with asus.

 

Calling the cops would be inappropriate. I would recommend that you firmly request to speak to an ASUS tech support manager; the big fish can really make things happen, and threats of never buying ASUS again and spreading your story can get you 1st class support.

 

Honestly this company has pushed me over the edge.... They'd really better start turning on "excellent customer support" and remedial measures fast or I'll be putting together a list of people for a class action suit and I've got a $1000 I'll toss in as a retainer on a really good lawyer.

 

Pics so wee can see what you are talking about.

 

lmao oh well I have yet to see it. I keep asking for supervisors but I'm done dealing with their techs whom tell me to call customer support, and I'm done dealing with customer support who has their hands tied.

I'll go corporate and deal with those guys, and if I don't start seeing 1st class support I'll stir up so much trouble they'll never hear the end of it.

Like why do their customers have to suffer so much before they get treated with the respect and level of support they deserve?

A good example of this is their "lack of a recall" on the g1s. They don't give a crap about us, they're trying to save money at our expense. I'm so upset. Even more upset that today is a holiday. But tomorrow or monday I'll be getting on that phone and dealing with this cuz I think what they did to my laptop, is so unprofessional, appauling, bs, on so many levels. Like the way it is that repair might give them reason to void my warranty, and if they take that angle I'll rip them to shreds in court because I'm fed up. They know I have the money to do it with too because I could afford their $2000 laptop in the first place (back when it was new).

 

will post one sec. LMAO hard to use the webcam on the laptop screen to snap a pic of this vent... lol.

 

here you go. At least their idiot tech was nice enough to file the jaggies off their shawdy work there, or I could have cut myself on it too.

 

Just keep on being persistent and it'll get done.
I had to physically drive my but up to Fremont to get my notebook back that day, after loads of ring-around-the-rosy with them. Told them I'm not leaving their lobby until I get my notebook back fixed, and had the fremont pd on speed dial in case of their refusal to return my property.

 

I'm not accepting this same model back. No friggin way look what they did to me. They can send me something better.
The way the hard drive failure was, it didn't outright fail. The transfer rate dropped so low on the thing (even on an external usb interface I have for it) that I had to use a pata drive on the external interface for months just to get acceptable performance to make my laptop useable.
It took me 3 days just to extract the data off of my old drive, put it on the pata, and then burn it all on to dvds.
3 friggin days -- and the funny thing is that was a better alternative than losing my data which I was lucky not to.

I had to wait a month for them to pickup my laptop, because they didn't have their logistics worked out anywhere near as well as lg did when I owned an lg laptop and had a motherboard failure. Their turn around time was triple what I got told it would be, lg's wasn't. I'm soo pissed, this is not what I paid for I think I had a better deal paying half as much as my lg p series, I thought I was getting a better laptop by selling my p1 and buying this thing. Boy was I wrong. I'm not accepting another month of my laptop sitting in a shipping box and I'm not just shipping it to them to fix, they can make up for suffering they've inflicted on me. I feel so ripped off, I've had so much of my time wasted... like I paid 2 g's for bs and suffering, it's not something I'll be doing ever again if their customer service doesn't take notice that in my case I'm an acception to their already horribly shawdy product I ended up buying and their shawdy customer support. I'm so sick of this.

 

and with regards to the screen and oled issues I noticed before, I tried calling the very night my laptop got back.... I was on hold for too long and I had better things to do than spend my holidays getting those things fixed, I was sick of being without a computer and I wasn't going to spend the holidays without one. I'm not going to spend any more time without one. I'll take this laptop, put it in a box, let them pick it up for overnight shipping, after I get a signed agreement to resolve this, and they can send me a new one. I won't settle for anything less than that, and if they try to beat around the bush for anything longer than a week, I'll be visiting my lawyer. No deal and resolution by friday, I'll be talking to that lawyer the following monday and having my family go through my storage in ontario to find the receipt for this laptop, get my money back, and if that's all that I get and I have to go that route they'll never hear an end to the amount of business that I'll make them lose.

 

that and their "system is down" way too much, seems very, very, unprofessional.
do you know how often I get told this and then told to call back tomorrow. ??!? Everything worked nice and smooth with lg for my p1, why can't asus even come close to that, why is their customer support so incompetant?

 

lmao and if I don't buy asus again. Guy I'm a network engineer and I advise alot of friends and family what to buy. My dad works for a distributor. OOOH BOY can I finish a fight when it comes to getting ripped off by the personal computing industry because nobody's ever done that and gotten away with it, and trust me I've had abit try and cheap out on their mobo's -- they advertised agp support and skimped out on the voltage regulation so my new $400 geforce didn't work. I made them ship me their flag ship product and because I had to pay $30 in customs when I shouldn't have had to, I took the old board and sold it on ebay. Nevermind all the bait and switch advertisers I've picked fights with -- originally lg posted the wrong specs for the laptop I'd bought... well I had an idea that this was wrong but I made the computer store honour the ad... and then when I found out that it was lg's fault, I made LG honour the ad. I got a $2000 laptop from lg for the mistake.

BUT I WON'T do that again, I'll sign an agreement with asus and make sure part of the deal is that they refund me any customs fees, and that I send them my laptop first, and that both my laptop and the new laptop are shipped overnight delivery.

So I know what I should expect from their customer service, I've been through this a bunch of times before, and god save them if they decide to get me angry enough to take them to court because I have no troubles dealing with their overpaid lawyers, I took pizza pizza to small claims and they sent their corporate lawyer to deal with the case and I can't tell u the amount of smack down she got in court lol... just because they have people with degrees in law doesn't mean that I'm not ultra-smart enough to pick a fight with a multi-billion dollar big dog and win. I have a proven track record and history of doing exactly that.

 

I'm sure there's lots of people that remember mobo manufacturers skimped out on voltage regulation, so when the geforce originally came out, it didn't work on a bunch of mobo's that advertised agp support. I looked up the agp spec and it was drafted to have had a certain thresholds which manufacturers were not meeting because they assumed "oh video cards won't need that much".
LMAO boy were they wrong. I know exactly what they did too, to save a couple of cents on components, they failed to embrace the standard that they purported their boards to support. And abit wasn't the only guys to do it.

I think the board that I had was the be6. Nice board, I picked it out for it's features geared to power users, because I overclocked my stuff alot (I think it was 1mhz incremental clocking that made me buy it maybe? Some kinda feature like that when it was a fairly new notion to give us power users some cool toys and features)

 

oh and so far, from what I noticed, every single time I've had issues like this I've always gotten something better because of the misery and weeks of waiting I have to do to get something done about it with businesses like this. I know what I should expect. I was displeased with the fact that the performance of the new board being the same, they should have put a 9600 or 9700 series geforce card on these g1sn boards for the friggin misery they inflicted on their customer base. A 9500 gsm doesn't really perform all that much better and I wasn't happy with the fact that there's 1 spec between the 9500 series and 8600 series gpus that I had which was inferior. Sure the performance is a little better 9500, but the minute you need the 32 pipeline support the 8600 would perform better because the 9500 only came with 16 pipelines or something like that.

Either way, I was so displeased with that but had they fixed my screen, and fixed my oled, and I didn't have an issue with the alignment of case components damaging my screen, and my case wasn't vandalized, I wouldn't be a problem now I would have simply gone away perhaps a little bitter about the fact that they put in a product that could potentially perform inferior in a gaming environment that NEEDS those extra pipelines. Oh I'm sure I could post specs of both cards, I think maybe the performance of video memory was slightly less as well and the ONLY reason why this replacement gpu was faster is that for MOST games the extra transister count and higher clock rate for the gpu would make up for the other issues. BUT NOT FOR ALL.

Anybody that has an issue with what the g1s vs. g1sn swap should refuse and threaten class action suit. And I think we should have all done this in the first place instead of accepting such a crap deal. They had me waiting indefinitely for a board to get shipped from china when I was finally able to get answers from them so I told them to put a g2s series board in instead. But they didn't do that.... mind you I didn't have to wait much longer but I'll tell you getting straight answers out of them is a hassle. And honestly they should have done that -- I should have gotten the g2s board -- this just suggests to me how petty and cheap this company is.

IF that's what they'd like a guy like me to go around telling people then they can keep it up. GOD IT I'M SO LIVID. I thought what abit did with their AGP support made my blood boil but this.... OMG this just makes my hands shake when I think about it.

 

Oh and I know exactly what they did with the g1s...
can you believe someone from asus technical support suggested (specifically the guy from customer support that I spoke with yesterday in fact, the guy that transferred me over to customer support) that the copper sticker that blocks airflow vents on the cover for the cpu was for "to make the airflow stream more condensed?" is that? That might work if they installed a MUCH higher CFM fan, though I think the one in my g1s makes enough of a racket as it is. The noise it makes suggests that they cheaped out on the fan too, using plastic bearing instead of metal ball bearing which would be much quieter and not sound like a friggin vacuum running all the time.
Well their shawdy design here exaggerated nvidia's defect. ALL 8600M gpus are defective, and I'll suggest something else -- for people that get told that it won't be fixed until it breaks, IT WILL BREAK eventually and chances are when the product is no longer under warranty. The 8600M should have a complete recall no matter what the cost is, but these companies are trying to screw their customers and save money thinking most people will accept that their 8600M isn't defective (well at least asus techs are probably told to say "not all of them are defective" when in fact we know what was published in the inquirer and on MANY other sites out there that it isn't some.... it's ALL). If you own a laptop with an 8600M, get it fixed now before the warranty runs out because having one of those things in it will ensure a very short lifespan for your investment, trust me. The only reason why asus has such a huge problem, is because of THEIR mistake with thermal management. And that software fix, that is unacceptable. Don't accept the nvidia software fix because what it is doing is it is lowering the performance of the gpu in order to reduce the thermal issues. That means you're all getting ripped off unless you get it replaced.

ALL 8600M's are bad, and their lifespan is inappropriate for a laptop, and if you all accept this hack fix they put in drivers to increase the lifespan of their defective product at your expense, not only are you saving these guys money, but you will still be disappointed with the lifespan of your product and you'll end up buying again from them sooner than you should anyways. What a fantastic idea, turn a defect into a profitable venture.

 

Did pizza pizza give you moldy pizza??

 

I understand your frustration, but for the record, there are many G1S owners that have had their mobo and GPU replaced without any issues. I've also seen others that have received a G50 replacement when the G1S could not be repaired properly after a couple RMAs.
Also, the mobo in the G2S is different from the G1S, so using the G2 mobo would not be a plausible solution. In addition, a recall on all laptops with the 8600M GT GPU would cost any company too much unless Nvidia places the recall themselves. No OEM/ODM companies have issued a recall for the defective GPUs and the most these companies can do is release a bios update to have the fans kick in at lower temps and/or faster speeds.

My suggestion to you is to request another RMA. If for the second time they do not fully fix all your issues, request a new laptop replacement for your troubles and time. Ask for the manger if you can.

 

Stealth:
We all appreciate the frustration you obviously feel..... but really, have you stepped back to notice that 12 of the first 16 posts in this thread are yours and they're posting consecutively every 5-10 minutes? You don't need to write so much to get your point across, probably.

Try to take at least one deep breath, ok?

 

TL: DR

I got through the first post and came to the conclusion youre pissed. I would be too. Just chill for a min and wait for ASUS to catch up.

 

lol G50 as a replacement? Yeah how nice, an inferior display because it's smaller. I woulda gladly taken that deal too but I guess they are just cheap now. Even though I'm really sketchy about getting anything smaller than a 17"
Hell no not requesting another RMA, they had their chance. I'm not putting up with this BS again for another month and a half.

As it is in order to send them my laptop they'll dispatch, what is it they use, fed-ex, and they don't have the guy come with labels or anything. Yeah they have some in the truck but they are often in too big of a rush to bother waiting for me to fill it out.

LG used UPS, and UPS came to my door with premade labels.... peel and stick, and on it's way.
honestly what they should have done was give everybody a g50 then bill nvidia, because asus's thermal issues wouldn't have been a problem had the gpus not been defective in the first place.

NVIDIA is responsible, regardless of the asus mistake, because what asus did wouldn't have cost much at all to fix without breaking so many gpus and motherboards. NVIDIA should be paying it all or close to it all. Every last thing asus had to do to clean up this mess, asus should get as a settlement. And this should be a lesson to asus as well to use a socketed gpu instead of soldering to the board.

 

honestly what they should have done was give everybody a g50 then bill nvidia, because asus's thermal issues wouldn't have been a problem had the gpus not been defective in the first place. Especially since as a user I would prefer a socket, so I can upgrade if I want.

 

gah wrong box was editing srry for extra post there. OK I'll slow down here and just wait, I'm interested if anybody else has had their notebook case vandalized by their techs, that's the main reason for posting this thread.

 

The G50 replacements, i think, are the G50V(t)-A1s so their screens are not inferior in any way.

If i remember correctly, when i had my rma, Asus shipped me the shipped labels. I'm not sure why you had to fill out a shipping form.

Yes, I agree... that would have been the ideal situation. Asus and all the other laptop companies should IMO.

 

That would be the end of the the Asus - nVidia cooperation. Asus has to help out and take some blame.

 

Stealthc, what country are you in? The UK has many similar cases to the one you just described. I have heard of people getting their laptop back from Asus after a month with nothing fixed and one person said they received their laptop back and it looked like some one had taken a hammer to it.

I don't know how they get away with it but one day they will have messed with the wrong person and they will be sorry.

I hear Asus USA has the best support.

 

stealthc:


Why are you sending soo many posts about the same thing? Are you not able to explain your frustration within a single post???

This looks very very unprofessional!!! Sh*t happens to everyone and what you are doing here is not the very best way to resolve it. Please take a deep breath, get a cold drink and think (or at least try to think) calmly.


What you are doing reminds me of the arguments of a 5 year old:

"This is not fair.. I am tellin' mom!"



--

 

8600M GT isn't that bad, I have the slower version and it will play all games more than well enough. Obviously if I OC it, it might crash but that is to be expected. Mine is well over a year old now so not all are rubbish.
Asus are like all companies : out to make money

 

OK, So you have an issue with your product that was returned to the manufacturer for repair. Send it back again. You can ask for whatever you want and say that you're going to bill whoever you want for whatever you want. They're legally obliged to rectify their wrongdoing and nothing more. It's called business.

If you are hoping to benefit in some way from their mistake, your badly worded, agressive, persistant sounding off will only make a fool of you, and is likely to throw them the other way. If I received such correspondance from a customer, we'd be having a good laugh at your expense in the office, and after pinning some of your funniest sentences on our notice board, we would go out of our way to give you nothing more than you're legaly entitled to. If however, you put your case forward with an honest, sensible "Hey, come on guys ....." approach, you'd get much more out of us.

Come on...... It's a computer, a luxury item with an issue that's going to be fixed, FOC by the manufcturer. Do you really have a problem ?

For the record, I too have a G1S, but I understand that like anything, once it's out of its' warranty period, that's it, neither ASUS or NVIDIA owe me anything. Our G1S's are already old-hat and the big wheel will continue to turn. That's how life is. "Threatening" to never buy ASUS again, or to send a letter to every magazine & website in the land will have no effect whatsoever. Every day, companies held in generally high esteem have such things written and posted about them hundreds of times. It's the norm. Your rant isn't going to make any difference whatsoever.

No matter what Car, PC, Games console, Holiday, or any other luxury item you choose to invest in, if you are interested in it to the point of frequently corresponding with others on Forums regarding every single aspect, you will always be led to believe that you've made the wrong choice and that the manufacturer/vendor has dealt you a handful of jokers. I've learned this through the years, but I'm fortunate enough to have also learned that my time is too precious to waste on whining obsessively about things.

I don't want to sound like I'm preaching here, so if anyone reading this thinks I'm stating the obvious, I'm only wrtiting this because it musn't be obvious to some, especially those who ask such questions as "Why won't manufacturer X just admit there's a problem", or those who state such lines as "That Fu%^& tech guy on the phone said he'd never heard of this well known problem" ........But I often read posts of complaint on the line of "If they had done this correctly in the first place" or "Used a better quality thermal paste", or "Used a Socketed GPU" These posts are written with no commercial understanding whatsoever. One must realise that the purpose of ASUS, just like any other company, is to MAKE MONEY. If they use cheaper thermal paste, or cheaper fans, or old designs, or cheaper keyboards and screens or whatever, it keeps the bottom line low. Even if 20 % of the units are returned for repair, they still make more money than fitting more expensive components to EVERY unit in the first place. Of course it's often frustrating, and most of us are very protective of, and enthusiastic towards the machine we've invested our hard earned money in. In reality however, you've got to view your machine as exactly what it really is, whether its' a Laptop, a Car, a TV.......it's a product that was made as cheaply as possible, to be sold to you for as much money as possible, to make a lot of people a lot of money. The very existence of your G1S WAS only to make people money. That's it, you bought it. It has served its' purpose. Whether it overheats, falls apart, leaks or whatever, nobody cares, and it's only because the law tells them they have to, if it fails within a specific time period, they'll fulfil their obligation to fix it. That's why just like any such manufacturer, they have to employ technicans and customer service assistants, and pay courier fees, it's all budgeted for and is part of the big commercial picture.

OK, Just my opinion.

 

well-said icaru
you wont see ANY difference with other companies IMO

 

C'mon, he's only taking out his frustration. Everybody has their ways of doing it.
I know I for one would be absolutely furious about this, and would have already contacted a manager of some sort.
Asus engineers obviously know about the overheat problems as they have tried to rectify it by taking off the grate on your heat vent, which is highly unprofessional and some may even push the boat out and call it criminal damage.
If you're calm now, just see if you can get in touch with an Asus manager, be calm but to the point when speaking, you'l get no-where if angry, I know this from first hand experience. Good luck, because so called "Customer Service" should NOT be able to get away with this in the world that we live in.

 

Sweet lots of posts

?With regards to displays
Well that really depends on your notebook. I have a 17" display on mine, the g50 does not appear to be coming with one of those. The max resolution does indeed appear to be the same (though I haven't looked at most models). A 2" sacrifice sucks. There is some question with if the g50 would come in multiple sizes, which is weird for a model lineup (like g50 series) usually across the whole model linup the sub-models come with the same size of screen so the case is always the same.

Umm sure they are. There are two serious flaws which I also see with this product however:
1) The poor design of the keyboard. It works great if you have fat sausage fingers but if you have slim fingers like I do, snagging on the keys becomes a constant battle. If I depress a key the tip of my finger can very easily snag underneath the key above it. This is how my keyboard was damaged in the first place. I thought asians frequently came with fingers as skinny as mine?

2)The replacement gpu is inferior to the old gpu in some ways. With the 32 pipelines and ddr 3 on the old gpu, swapping it out for a 16 pipeline gpu with 16 pipelines is a downgrade and I will tell you why. If you need more than the 16 pipelines, performance hit can be as much as 50%, and if using a piece of software that is heavily dependent on on trasnfer to memory, which the slower performing memory will cause issues with on a per clock basis (1 tick equals 2 transfers vs. 1 tick equalling 3 transfers for the memory). While asus can say that overall this gpu will perform 10% better under most circumstances, it cannot guarantee that it won't perform worse under all situations. This new video card might be better for playing older games, but a new game might run like crap on it because of these issues. OR perhaps it won't be an issue with a game at all and a performance hit when working withing photoshop cs4 (which uses gpu to improve their software's overall user experience and performance).

Quite to the contrary to your post icaru, I talked about my other 3 laptops which I've owned and the only 1 I ever had a problem was this lemon. If you buy a lemon and get treated like you are 3rd rate by customer service, it will have a lot wrong with it. If however, you buy a good, well built piece of equipment that just happens to get something wrong with it and you get great service... there are no problems you got exactly what you paid for. So which was asus claiming to be selling, the lemon line up or the laptop which is a cut above other manufacturer's in terms of quality and service?

I didn't get what I paid for with this. The list of things which are OK with this laptop is much shorter than the list of things that are defective. How could I not find something seriously wrong with a product that I bought that is made up of many subcomponents that has a rediculously high failure rate for a laptop in my case? Even the guys in the tech support department think I've had it REALLY rough with this laptop and had to endure more than my share of bs. Last night I spent an hour chatting with someone from tech support and we had a great conversation and it would seem that their engineering department which is in taiwan (from what I am told) that sets the specifications for their laptops have a mind of their own. Much of what people have to say in north america falls on deaf ears within their corporation and that just sucks.

Even if I didn't talk about this laptop at all, before I made this post, I thought it was rediculous the amount of defects and issues with this thing. I'm shocked that this was even put out on the market because it is like the pinto of laptops, ready to burst out in flames and die at any moment (or just fizzle out in this case).

As for having the 8600m gpu, maybe it hasn't crapped out on you yet, but the issue is that with cycles of heating and cooling it will eventually happen. If you want to be stuck with something that breaks out of warranty, live with it. If however you'd like to have something with a regular lifespan, I would suggest that you get that gpu replaced before the warranty runs out.

Just because you haven't been burned yet doesn't mean you won't be, and trust me, from what I understand of the problem it is HIGHLY likely to be the eventual demise of your laptop, so best of luck to you considering you're fine with swallowing nvidia's and asus's crap regarding this issue.

 

Had a chat with asus and was offered a g1s laptop minus the g1sn motherboard, original board. I refused because I don't want something that is being touted by the enquirer as containing a 100% defective gpu lineup.

Asus will first give you guys a cheap offer to limit the out of pocket expense when dealing with nvidia's liability. The people within the company feel as though a recall should have taken place, and it clearly shows extremely poor customer support.

I suspect that tomorrows offer will be almost as unimpressive. Aside from all of these issues it's clear during my discussion with asus that they don't really intend on standing by their product if you are dumb enough to take their SUB-STANDARD offers to take care of the problem.

I mentioned again that between the defects, headaches, the potential for the gpu to perform in an inferior fashion as gaming software evolves vs. the 8600 (it's ddr3 vs. ddr2 memory, plus the reduced pipelines within the gpu 16 vs 32 which I strongly advise everybody here might not make an impact today, would surely make an impact later on).

You are all getting ripped off. I will accept replacement with specs that are exactly the same or better minus all of these defects. It's that simple. I don't care if the laptop I get is refurbished or not, I merely would like what I paid for. I paid for good support, not this crap, and not this opportunistic balogny either which asus is trying to pull off.

So tomorrow I will get a better offer or file a suit. Simple as that. I shouldn't be getting these sort of games from such a well respected tier-1 manufacturer, these are the sort of bs games that I get from shady grey market manufacturers.

It is however reassuring that when they come up with something better that I won't be stuck with this crap and that I'll get something to replace it, now if only the specs ALL of the specs are the same or better and hopefully I'll get something that makes up for a case which according to their techs is notoriously bad compared to most of what they deal with. I've had a lot of bad luck with these guys, maybe.

Either way offering me something that'll break shortly after the warranty runs out is simply unacceptable, and if their keyboards are all designed the same no matter what they offer me will break because of the snagging issue:
Fine I'll live with it and try and deal with it but the fact that the keyboard will likely need replaced before I resell this laptop will end up costing me, I expected good sound design, not a total lemon. I also expected them to stand by their product rather than investing so much effort into spreading misinformation regarding gpus and shirking their responsibility to take care of things until nvidia squares up with them (which is appaulling considering they are screwing over their customer base in order to maintain liquid capitol).

I'm sure the people who got the g50's are happier than hell, and they probably didn't have to have half of the issues or problems that I've had with this company. To get this offer is somewhat of an insult. No frigging way am I going to accept an original g1s in exchange for this g1sn, that g1s belong in their recycling facility, and so does this one.

They are willing to spend more time and money on dicking me around (thusfar) than they are on just getting the problem resolved. I've never had service this bad from a computer hardware/system manufacturer (either or) EVER! This by far over shadows any negative experience I ever had, and has by far been substantially chinsier than other manufacturers.

I love the concepts they put into their laptops, but I just don't know if I'll ever buy a laptop from them again if they can't at least give me what I have paid for. I've had issues with manufacturer's in the past and I've never been sold this shaudy of a product in the first place, nor have I ever been given this shaudy customer support before. NEVER, EVER, NOT EVEN CLOSE. Every step of the way they are being dishonest, unprofessional, or cheap. I seriously hope this trend changes otherwise I'll definitely be filing reports with the BBB and ripoffreport.com because there is no reason why asus should be screwing over their customers when there is a means for them to recoup their losses due to nvidia's mess ups, or due to the company that makes these laptop cases selling a defect, or when it comes to hitachi's defective drive. The only thing asus should be paying for is shipping to them and back (and it's not my fault this has to occur twice), techs and phone lines for phone support, the OLED and the keyboard. Which is not much considering the horrible mistakes that were made, and co-incidentally unlucky collection of defects from them and 3rd parties. Sure failures happen but I still have to point out because the failures happen the value of what I'd paid for is diminiushed in one respect or another. How on earth could this be fair?

 

I guess I have to spend a little time thinking about how to be reasonable about this whole ordeal. If they offer me a g50, I'll counter with tossing in a couple hundred bucks to just get them to send me the g71g-a2. Problem solved. Satisfied customer, the difference between the value of the two laptops is paid out of my pocket, I get something for this wickedly bad set of headaches, and yes my keyboard will break but oh well, I'll just settle for the fact that I will have to purchase a keyboard for my desk at home, and a roll out keyboard for on the road. No problems. My mistake I'd assumed that one of the best designed things in a gaming laptop ought to be the keyboard... and it is durable aside from snagging the bottoms of the keys.

Not only would I be happy with that (instead of getting all furious and unreasonable and demanding they send me their best product with a quad core, lmao boy was I pissed though), I would recommend their products again, and I would likely buy from asus again because eventually, after dicking me around for quite a bit, they made up for it and even gave me a chance to avoid an unwanted upgrade. Having to wait at my house so much put me out enough money and that was a off, but being able to play farcry 2 at a decent resolution and having the same thing or better in what replaces my lemon will make me happier than hell.

But let's just wait and see what sort of offer they come back at me with, because I was thoroughly put through hell with them and even their techs admit as much as to how substandard things worked out, I'm sure they won't be as insulting this time around.

 

not sure if you have said so, but are you in the us or uk? cause i know the Asus service in the uk is crap, kinda put me off getting an Asus

 

Unfortunately, like many of us, you probably fell pray to the notebookreview.com's official review of the ASUS G1S-A1.

Quote:

Heat and noise

I was quite impressed with the heat management on this computer, after playing Supreme Commander for a few hours, the heat levels were still low.

I was likewise impressed with the noise. The cooling fan is quiet and the Seagate hard drive was extremely quiet. The DVD player was somewhat louder but will only be a problem in a room with zero ambient noise.



This guy obviously reviewed two machines at the same time, and got them mixed up. How else could these things ever be said about a G1S ?

 

Lol if my 8600M GT craps out then I will get a better one. I intend to in 6 months anyways, pretty good chance it will last till then if it lasts till then it will be 2 years + old. Won't be the end of my laptop takes 5 mins to change GPU.
I am amazed that asus techs cut into your laptop casing though. Send it to their headquarters with a note and I am sure they will give you a new laptop.

 

Why on earth would they do that ?

It's unlikely any such company will do more then they are legally obliged to do, especially when confronted with aggressive arrogance

Their only obligation is to provide a working machine for the warranty period. They have then fulfilled their side of the contract with you and business between you is finished.

Our ASUS G1S's are old hat. We bought them, they've got problems, It's history. Get over it. Move on.

 

The most reasonable settlement you can expect is to get a "new" refurbished G1S that does not have the vent cut out. Or you can try to get Asus to buy back your notebook, but that is not likely to happen. Expecting a new G50 as a replacement is just being delusional.

 

+1 ...............

 

Quote:

"If they offer me a g50, I'll counter with tossing in a couple hundred bucks to just get them to send me the g71g-a2. Problem solved. Satisfied customer"

Now your talking sense.

On the same lines, I'll send mine back, and if they offer me a Lamborghini Gallardo Lp560, and they're especially nice to me, I'll toss in my copy of Mario & Sonic @ The Olympics, to just get them to send me the Murcielago Lp640. Another satisfied customer.

If not, I'll bring it an elite crack force of commando lawyers with the money I saved from trading in Lego Star Wars, and they'll lose so much business, they'll wish they'd never sold a thing to anybody.

 

Someone's somewhat pissed...

What exactly is wrong with cutting the vent btw? Doesn't look too bad.

Being hotheaded isn't going to get you anywhere either. I daresay you've almost reached troll status with your huge chunks of text and unrealistic content. Keep it short and pragmatic and people might actually listen and help.

 

If you sent your Laptop in for repair and it was returned with the vents cut would you be happy about it?

As far as I am concerned, the laptop should come back in pretty much the same condition as it was in when you sent it. These laptops are not sold with the vents cut and I think it is unprofessional. Those vents are there for a reason and surely having the vents cut would mean foreign objects could get in it much easier.

 

So, the next day call..??

 

Yeah, good question, the next day call ???

Maybe he's too busy with his New quad core laptop that he said he'd "make" them send him

Or maybe there's some other reason we haven't been given the details of the next day call

 

Quite an amusing read

 

This is one of the best stories in like... forum history!

Bookmarked.

 

Isn't it just

Keep tuning in, because I think It's going to get better ........

 

OK, I've just had some news and it's not good.

After turning on the TV this morning, CNN have some breaking news....

There's a guy on the roof of the ASUS headquarters building in Taipei, Taiwan, brandishing a megaphone and waving an obsolete laptop in the air.

Despite several requests, even after his refusal to come down, the police have been advised not to approach him beacause of his aggressive nature.

can anyone shed any more light on this ?

The story continues .......

 

I find it odd that your making fun of him. I swear I read that you also had stuttering problems with the G1S. Does it not bother you?

 

Its all in the reaction. Yes you have a failed laptop but that doesn't entitle you to come and rant on forums in such a fashion.