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    problem with W7J cutting off !!!

    Discussion in 'Asus' started by stzd8, Feb 26, 2007.

  1. stzd8

    stzd8 Notebook Guru

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    Guys,

    I got a problem. I just had the W7J just a week, great machine. I love it. But only problem I have is that sometimes it 'cuts off'. Does anybody else has that sort of problem?

    I got a feeling it might be cooling. Tonight gonna trouble shoot with Eddie and see if there's a solution for it but I got a feeling I might have to send it back to him for repairs.
     
    stzd8, Feb 26, 2007
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  2. AuroraS

    AuroraS Notebook Virtuoso

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    by "cuts off"... do you mean that it crashes and reboots randomly? If so, it sounds like you probably have some bad RAM... although anything is possible. It's usually rare to see overheating problems because these CPUs can reach temps of over 100 before getting damaged/unstable...
     
    AuroraS, Feb 26, 2007
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  3. CalebSchmerge

    CalebSchmerge Woof NBR Reviewer

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    Do you get a BSOD? Even if it is just for a second and you can't read it? If so, you can change a setting to keep that screen up, which can be invaluable to finding your problem. I don't remember off the top of my head how to change that, but if you think it will help, I or someone else can help.
     
    CalebSchmerge, Feb 26, 2007
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  4. stzd8

    stzd8 Notebook Guru

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    Nope, I don't get the even the blue screen of death or the shutdown stuff. I just turns off... after that I try to restart it and it turns off even before the windows logon window shows up.

    I am not pissed at the seller since its not their fault, just bad luck.
     
    stzd8, Feb 26, 2007
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  5. PROPortable

    PROPortable Company Representative

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    I'd take a look at both your battery, power supply and then I'd start looking at software. I'd either go back and do a restore to new or reformat and reinstall... if it's not the power, it's probably software. If all else fails, you're best resolution to the problem would be to call Asus and have them take a look at it.
     
    PROPortable, Feb 26, 2007
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  6. stzd8

    stzd8 Notebook Guru

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    I did a restore on it and still get the problem. NOW I can't even turn it on....
     
    stzd8, Feb 26, 2007
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  7. RogueMonk

    RogueMonk Notebook Deity

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    Return it to where you purchased and get another one. Why bother screwing around with a new machine that is likely faulty.
     
    RogueMonk, Feb 26, 2007
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  8. stzd8

    stzd8 Notebook Guru

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    Well I send an email requesting RMA to BTOTech. I am pretty sure is the motherboard now, when I press the power button it turns off right away. I don't get to even see the Asus logo screen.
     
    stzd8, Feb 26, 2007
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  9. AuroraS

    AuroraS Notebook Virtuoso

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    Sounds like there is a short somewhere on the motherboard or power supply... definitely RMA worthy.
     
    AuroraS, Feb 26, 2007
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