the red ghost z70va's

I have a question - why is this still even a problem? I mean, any asus dealership should know about it by now. Is it really that hard to turn the thing on before you ship it and make sure it doesn't have the ghost?

 

A lot of the time, there aren't any OSes installed...
also, it's hard to see the red ghost from JUST the bios, so it really is hard to tell; how can they see a ghost if nothing is on the screen to give them any heads up?

Not only that, but some users have reported that it has "developed" after a few days...

 

I know people say there are no such thing as stupid questions, only stupid people...... I don't know about that..... I think it's not so black or white and there's a grey area of misunderstanding which makes people ask what seems like an obvious question and then make a statement which seems just as obvious when they don't totally understand the situation.

For instance..... we had a large batch from an earlier build that didn't have a single issue, yet were were still able to sell them well past the period that others found a problem. Even though we tested all of our systems, one system slipped out that we think may have been effected by the issue and we strongly believe it is because as we checked back at our serial numbers there is one that is way out of order with all the rest and that one seems to have arrived much later and got mixed in with the rest. The thing is, even though we were on the look out for the "problem" and especially looking for it when this one bad system slipped out..... it isn't all that clear to see and it's not an issue about just "turning it on"....... it's even hard to see just running the benchmarking software we run. Some say it's it's one thing, I think it's a refresh rate issue.... but it's not easy to spot and frankly it's very isolated and even though I believe it can't be as isolated as it is (say three times as many people actually have a screen like this) --- they're not noticing it or complaining about.... Technically we know what we're supposed to be looking for and it's just not coming up. The screens are covered under our standard two year warranty and if it's a problem now or two years from now, it's still covered and will get replaced. From our point of view, if there's an issue before the shipment it's easier to take care of it during build rather than pay for shipping and time later once a system is already built..... it's just more time and money that is going to come out of our pockets when we already know there's a problem....... so it's in our best interest to look at every system the same way and send out only the best. It's boogling my mind how one even slipped out of here and without hands on knowledge of the exact problem, it's almost impossible to answer how we could have missed it because maybe it could only be seen under certain circumstances..... I'm not really sure. I'm as anal retentive (if not more) than even the pickiest customers we've ever had and I spot these things and I still do most of the final QC on systems that leave here....

I guess, I can wrap this up by saying you ask a good question and since you asked it, and then sort of answered it yourself, I wonder if you really wanted to know the real answer or if you wanted to ask it just so you could make the statement that followed it. There are plenty of places who don't care and are going to have them and ship them regardless.... It's going to get taken care of, but Asus certainly isn't just going to send replacement panels to dealers before the get to the bottom of what's going on...... because maybe the replacement panels are bad...... they've got to figure out what went wrong and when and maybe they can track it down to a certain range of serial numbers and then they can be confident enough to say: "Here is the problem.. here is how you identify it.... if you do this and that can verify it you can replace it with this." ...... That's what they need to do and will do... you just have to remember that most of this stuff originates in this forum or a couple others and then gets to Asus and it has to go up the chain of command and quite honestly a forum with a couple people with a problem isn't going to turn a huge ODM on their heads... if they can get Samsung to help figure out the problem and come up with something within the next week..... I think they'd be at least 3-4 times faster than any other company would have ever taken an issue like this.

 

We still test all of our systems out with a system hard drive whether complete or without OS........ I can see maybe someone buying a barebone obviously not having any chance that the screen was looked at.. I don't speak for everyone, but regardless of OS, that screen still has a warranty on it and if there are bad pixels or anything thing else, they need to be tested for..... not having an OS is no excuse for the dealer who's putting their seal of approval on the thing.

 

I'll just weigh in on this and say that when I received my z70va (chembook 2370va) last Friday, the screen appeared to be perfect. Now, 7 days later, The "red ghost" is obvious with a black background and watching a movie.
It just came out of nowhere, and no amount of checking before my unit shipped would have found this issue since it didn't exist until now.

 

... so another case of it "appearing" .... see this is where Asus will be forced to take a brunt of the repairs themselves... becasue if this just "appears" on more screen, then it would overload all of the dealers.... So I think Asus will do the right thing, but interesting to note that it developed and didn't come that way.

 

It was always there sometimes its hard to see.

 

I recieved my z70va last week, and have 2 problems with my lcd...

I have very very slight red ghosting (linux prompt, it shows on the bottom of the LCD, cannot re-create in windows)

AND, there is a section when certain colors are on screen shows a sorta ... smudge .. it's odd...

My dealer had me call ASUS, and get a case number, then i gave the dealer the case #, and i was givin 2 options...

1: Wait until tuesday, and fedex will pick up my laptop (which i have to supply packaging), and i will be without it for for probobly 1-2 weeks

2: Pay for shipping to ASUS, and recieve it within a matter of days...

Well, i chose option 1, as I don't understand why i should have to pay for ANYTHING when i just spend over $2000 on my laptop.

Btw, to any dealer who doesn't do an LCD check, shame on you. Linux live cd's are your friend...

 

Eddie...I can confirm that my Red Ghosting "appeared" or developed after a few days of use. I LOOKED for it when I first got the unit and I was so happy to see that there was no ghosting. Then as I explained in a previous post that after some intense graphics benchmarking and playing around with my new baby, I noticed the ghosting after exiting HL2...it went from the menu screen to a black screen then POOF left and right bottom corners were very red, then back to the desktop.

That's when I put the background to black and opened up the start menu, and holy crap there was the Red Ghost.

So yes, from my experience I believe this problem developed over time for me.

Cheers,
Mike

 

Ditto. I was very thorough in looking for this when I got it. One week later and I started seeing it on boot-up.

 

I am sorry fellas. What your saying is you may have a perfect screen that went bad. That just defeats what i have seen thus far. Are you sure you didnt have some ghosting? Time will tell i guess. I am just not going to go along with "my perfect screen developed red ghosting". Thats not happening till one of the many lcds we have replaced comes back for the same issue. Many of which were replaced a month ago. Until then i am not going to be the boy who cried wold. I rather be the sheep that didnt believe. If you think your screen developed ghosting over time it is possible there is little we know about this problem that we all incorrectly diagnosed as ghosting. It can get worse if you have it but we dont know that. I am not going along with what you are saying until I my self receive back an inspected screen.

 

You guys should not pay for shipping. Nothing at all. But thats my take on it. I am just one dealer. Some dealers do not employ a shipping policy. some dont have a doa policy. There is nothing you can do. You cant blame the dealer. The policies are there for you to read although i agree. Personally we cover shipping both ways as long as the part in question is under warranty. You may try to give your dealer a hard time about it who knows it may work.

 

Yes, Eddie it developed...I know ghosting is not the best description for the Red Ghosting...but mine DID develop over the course of a week or so.

My screen wasn't perfect as it had light leakage from the right side and bottom, also with a couple dim spots on the bottom right and left corners, which are negligable(sp on that word? haha)

Guys, of course not everyone is going to notice the Red Ghosting right away and some might think it's normal and not think twice about it since it's possible that many people don't go from a colourful screen to a totally black one. So long as they don't, it won't be a problem for them and they wont' notice it.

So, as far as it concerns them, the screen is perfect.

Cheers,
Mike

 

I know you think so and although i would have agreed with you however i my self fell victim to the same assumption. After we found out about this we test some dozen units the same night for ghosting and only found about 10 that were affected. A week later we started getting return from the same shipment. It turns out we did not inspect them carefully enough, You really have to get up in there. The ambient light and especially the angle matters. These screens do not develop ghosting after usage. These are not plasmas we are talking about. LCd do not share the same quality as plasmas. I can aqgree that perhaps ghosting can get reder or worse after some use. I didnt play with ghosted screens enough to test for this. If it does or does not it dont matter. The only thing this can lead to is people boycotting the unit thinking that the perfect screens will develop ghosting as well over time. That is not possible.

 

As i mentioned before, the problem also seems to be effected by temperature. So people could simply notice the "red ghost" after the machine has been on for a bit and/or playing games simply because the problem is more easily visible. However, as Eddie said, these screens are defective from the start; some screens simply conceal their ghosts better (or are more susceptible to temperature variations).

 

sorry about the off topic post but hey flaxx which Atheros do you have?

 

5004x (did you know you have to post a message of at least 10 characters? haha)

 

oh yeah right....haha probably so people don't just post for the heck of it to gain rep power....hehehe (did I just give myself away? NOOOOOO)

I'm sure nobody minds about the off-topic posting in certain threads like this one that has been discussed about a million times...

Eddie....fine....I have caved....I will go with your expertise
I still haven't heard from my reseller yet as he met the dude today I believe.

we will see and time will tell

Cheers,
Mike

 

I didnt offer any expertise. I am just a regular Joe that would like to change my handle to G2P-Eddie but ****it its not posible. Do i really need to make a new one just to change it.? As for your screen. What do you want me to say? Had you bought the screen from me it would have been swapped or you would atleast have a concrete answer of when. I like to rub it in. I am evil

 

LOL...I like your style