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    webcamera doesn't work!

    Discussion in 'Asus' started by vothros, Dec 28, 2014.

  1. vothros

    vothros Newbie

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    Hello, i have this laptop Asus UX302LG and my webcam stopped working.
    In Device Manager it shows everything ok, the webcam driver says it's working properly.
    I have Win8.1 64bit.
    In the official page of Asus, i go to my model and the webcam driver is not listed!
    Any help with that?
    I also did a Restore to a previous point where my webcam used to work and it didn't solve my problem.
    I just want to try to install the driver again as a last solution but i cannot find it! Please help me!
     
    vothros, Dec 28, 2014
    #1
  2. Asus_USA

    Asus_USA Company Representative

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    vothros - We are sorry to hear that you are having some troubles with your webcam. We would be more than happy to offer our assistance in trying to resolve this. We recommend for you to download the "Chipset" driver from our support website.

    To have the required driver downloaded, please click the following link: ASUSTeK Computer Inc. -Support- Drivers and Download UX302LG


    Step 1: Click "Global" ( not "Global DLM" ) for the driver to be installed and save folder to desktop >
    Step 2: Locate folder on desktop, right click it and click "Extract All" >
    Step 3: Open extracted folder and run "Setup" application file (The setup file may be located by looking for a file labelled as "Application" in the "Description" column in the window) >
    Step 4: Restart device.

    If you're still experiencing the issue or have any further questions, comments or concerns please do not hesitate to let us know. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

    Thank you,


    -In Search of Incredible-

    Technical Support Department
    ASUS :: ASUS Service | North America
     
    Asus_USA, Dec 29, 2014
    #2