[ANGRY] Will Dell give me my L502x B+RGLED 1080p screen?

Two months ago, I got a 15z with a defective screen. Waited for a replacement for a month but they never processed the exchange so I returned for full refund.

A month ago, right after that, I ordered an L502x. The one they shipped to me had the wrong screen! The specs should be a 1080p B+RGLED and I received a 720p! On top of that the 720p screen has vertical white lines! I waited again for a replacement for a month but now they're saying they can't give it to me! And they were offering me a 15z for an "upgrade." Mine has a 2GB GT540M, i7 QM, TV-Tuner, Blu-Ray, and Win7 Pro. And they're telling me the 15z is an "upgrade." I of course declined but said I need more time to think because I had to go somewhere urgent. (They made me wait an hour for that call.) (After making me wait several hours for calls I've made previously.)

I know very well how the 15z is a computer engineering joke. Even the simple mistake of using the wrong ribbon cable in the XPS line, resulting in the infamous vertical white lines, is a company-wide manufacturing problem.

After spending 60 days in anxiety and a MacBook Pro Retina's worth of money I feel victimized by this experience.

I'm calling again on Monday to see if they would KINDLY just send a technician to replace my screen with the correct one (1080p B+RGLED). Do you think they'll try EVERYTHING they can to do that? I know that that screen is already discontinued, but it is still available in the Outlet.

At this point I'm only willing to accept an exchange if they give me an L521x for my troubles.

 

If you have ordered a L502X with AUO FHD 1920x1080 screen, Dell must provide the correct screen, or replace it if they has included the lower-quality, lower-resolution screen.

But, as things stand right now, exchanging with an L521X is not a good idea. You will have more troubles.

 

Thanks for the reply!

You mean if they sent me the new L521x? I don't care much for the L521x really figured I'd just sell it since it's pretty expensive

If they sent me an L501x with a B+RGLED screen I might accept it--but only because I will have my brother swap the screens

I will never, EVER, let them send me a 15z. It looked and felt like a total joke. I swear. No company would ever, EVER, let a product like that get manufactured years ago. It looked like somebody gave children some cheap plastic toys, a cheap screen, and an XPS 15 motherboard and forced them to assemble something that resembles the MacBook Pro.

If you ever saw inside the 15z you would find it hard not to laugh.

Thank you for making me feel better. I'm still very, very angry and very, very upset. I'm thinking of doing the same thing as this blogger who wrote directly to the Dell CEO and received a reply and compensation from Dell corporate office.

After the inconvenience I went through--I'm 2 months without a working laptop, I spent several hours of anxious phone calls just to make things right, and I lost a laptop's worth of money (I bought the first with gift cards and got refunded with gift cards that I don't need anymore)--I feel like Dell is doing this to me on purpose. Just to see someone suffering more than their company is suffering from the market share taken by ignorant Apple converts.

I'm still waiting for the ASUS UX21a.

 

My bad fingers: I meant replacing with the new (but not quite functioning) L521X. Post edited accordingly.

 

OMG I've read your post on the L521x thread (okay now is it L521x or L512x?? Or are they different models? Dell doesn't seem to have an L512x sorry for nit-picking) and I'm really sorry. When I saw the L521x I was convinced that it was pretty much the 15z with a better screen (but still WLED) and slightly better MacBook Pro-looking case. But the inside is the same mess--different motherboard, but same unorganized mess.

Apple gets all the best computer engineers. My only complaint with Macs is the false sense of security. It's easier to secure a Windows machine using proprietary sandbox+firewalls. There are already plenty of Mac rootkits in the wild, and I've seen list dumps of rooted Mac systems being traded in the underground. (I'm an EECS student and I hear about these things.)

 

What?
Best computer engineers? Who, what, where?

They got some of the best computer aesthetic design teams, but probably one of the worst computer engineers.
I service Mac's a lot more than I would like to. Their insides are a joke to be honest. Glue here, glue there, oh look a change in adhesive there's tape over here!

Security wise, OSX is indeed a joke.
I've seen these lists before. Last one was for something like 15,000 Mac's. All the same safari exploit. I believe that list sold for a measly $100 though.

 

The current XPS 15 incarnation is called L521X. Last year's incarnation was L502X. There's no L512X (at least, not at this time).

BTW, I don't put down Dell and praise Apple. Far from it. My comments are always on a specific problem in relation to a specific product. I'm typing this on an L502X, with Dell, Lenovo and Apple products sitting nearby on my oversize desk.

 

Well, at least in my school (Berkeley) most of the top graduates in my department chose Apple. I couldn't understand it myself.

To me, to be able to realize a system with the Mac aesthetics is genius itself. And this is why even the biggest companies couldn't replicate the design even in their premium lines (XPS, ENVY, Vaio, Qosmio, and so on). Only Asus comes close that's why I'm waiting for the UX21a.

Thanks for the reply!

 

It is called the L521X, and there is currently no L512x.

 

It isn't genius, their sacrifice to construction and stability for aesthetics is rather dismal. Genius palm digging edges/ Genius positioning of optical drive which caused warps in the unibody when held with one hand/ Or how about the relatively weak hinges which were common to cause flex in the screen (caused screen to close tilted to oneside). How about the fact right now the Retina Macbook Pro stands as the least upgrade capable, and more importantly least repairable Macbook Pro ever. Genius, no just sacrificing function/stability/other things for aesthetics.


I think you are mistaken as to why companies don't replicate their design (which btw:largely stolen or inspired from VoodooPC and other smaller companies).
That's for lawsuit reasons. Apple is a rather lawsuit trigger happy company. They sued Samsung on grounds of copying the Ipad when it wasn't the case at all.
All Apple does now, is buys smaller companies. Then takes their IP and adds it to a product, and makes patents. Genius, no.

This is the VoodoooPC Envy 133.
Simplistic, minimalist. All Carbon fiber body, large touchpad, E2E glass display, etc.

 

Yes. (My Saturday brain and fingers don't work very well. Haha)

 

Wow I didn't know about that VoodoooPC

When I said design I wasn't referring to the MacBook blueprint but the general "simplistic, minimalist" form, e.g. the L521x looks strikingly similar to the MacBook more than 15z ever did. I don't know about the specific trade secrets that allowed Apple to create hardware that MINIMIZES the "sacrifice to construction and stability for aesthetics" better than the competition.

It's clear that I'm biased since I personally know some Apple engineers and I'm convinced that they are extremely gifted and talented people (those whom I know at least). But since I don't know their exact contributions, and as you said most of the design ideas were stolen from smaller companies, I will have to agree with you for now that such a design is "dismal."

 

They'll sue over a table having a button and two speakers and call it infringement. They sued Samsung over design grounds.