Problems? See this thread at archive.org.
Ok, so I was like a lot of people on here, who were considering their options and wanted to buy a Studio XPS 16" laptop. I read about all the horror stories and delays people have been having on here, and just gave in anyways and thought "I hope it won't happen to be".... well it did.
Timeline of events:
1/17/2010: Date of my order
I ordered my studio xps 16" laptop on this day because the "day of deals" had the i7 dual core (i7-620M), on sale in a one day only deal that I could not pass up.
I got:
i7-620M (2.66 - 3.33ghz)
6GB DDR3 RAM
256GB SSD
1080p RGBLED
SubTotal: $2234.00 ($2423.91 after taxes & shipping)
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1/26/2010: I call Dell.
So my order had been in "Pre Production" for over a week now (Showed 3 different status' on different pages), and I called to make sure everything was going okay. The Indian customer service agent (difficult to understand LOL), told me that my order had a problem and I asked , "What do you mean?"
She responded by saying, my order would never move out of pre-production due to the fact that I chose Bluetooth. She said that almost every laptop that ordered a Bluetooth chip would never leave pre production because they were having problems.
She asked If I would like to have a new order customized and place it right away. I asked "Is it not possible to just change my previous order", and the usual questions, which were all answered with "no".
I then asked if I would be able to get the deal I got for about $400 off when I ordered my previous system, she then customized me an order with a quad core processor, and kept trying to talk me into why I should get the quad core instead of the dual core, and after arguing for a minute, I informed her that I was the customer, and I know what I want... she then agreed to try to find a deal with the dual core processor I wanted..
She then gave me a total (after taxes) that was ~$2,700.
I asked, "Are you not able to give me the deal I got before...", she said "no". I then informed her that "Why would you put an option on your website if you knew you were not able to provide in the first place...?"
She said it was a "website error and there is nothing she could do".
I then told her than I would not be able to order until tomorrow due to the fact my bank account was literally $50 less than what the order total (after taxes) came to...
I told her I would call back tomorrow after I transfered more money to my account (It's a local bank closes at 5PM, have not enabled online transferring LOL).
About 3 minutes later after I have started my rant on facebook, I see on my iPhone "Incoming call from 800 -XXX - XXXX", I answer it and it's the dell representative I just talked to. She said she talked to her supervisor and was able to give me credit to the order so that the total (after taxes) was $5.00 less than what I had in my bank account.
So I just had her order it, and now I'M supposed to call this 800# tomorrow (because they are already closed. FML.), and cancel my old order as it will never leave pre production.
I then had her order my new system.. (READ DOWN FOR EDITED POST INFO)
New Order Totals:
Well the subtotal came to: $2,478.00 ($2,686.18 after taxes)
EDD: 2/16/2010
(OLD EED: 2/3/2010)
EDITED BELOW: new system again! (2nd time in a day)
So about an hour after I had my order fixed, I looked on Dell.com and customized a system for what I had just ordered, and it came out to about $200 less than what she customized the same specs for...
I then promptly called her back with her extension and had the order we just placed canceled, and she took my new customization and placed that order instead.
The difference in price mainly is the warranty and the antivirus software which I do not need.
In the very end:
Original system bought online: $2,423.91
New system ordered over the phone(1st time): $2,686.18
New system ordered over the phone (2nd time) : $2,500.59
In the end, I ended up paying $76.69 more than I originally paid. (not as mad as before, but still pretty annoyed).
Total Price: $2,500.59 (after taxes) (Same customizations as original order, and the first time I re-ordered)
In the end, I'M happy that I got my system sorted out, paid $76.68 more for basically the same thing, but at least I know it will get here soon!Code:224-7380 1 Studio XPS 16 Notebook 317-2826 1 Intel CoreTM i7-620M processor (2C/4T, 2.66-3.33 GHz, 4M L3) 317-2365 1 6GB, DDR3, 1333MHz 2 Dimm 320-8332 1 16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645 421-1010 1 Dell Webcam Central v1.4 421-0188 1 Facial Recognition 320-1208 1 ATI Mobility RADEON HD 4670 1GB 330-6468 1 DELL RESOURCE DVD,BACK-UP,XPS 1647 341-8982 1 256GB Dell High Performance Solid State Hard Drive, 2.5MM 320-8351 1 Obsidian Black High Gloss Finish 421-1737 1 Genuine Windows 7 Home Premium, 64bit, English 421-0323 1 Windows Live Search,Multiple User Interface 420-6576 1 DELL WELCOME,Software Dimension/Inspiron 420-9100 1 Dell Dock Consumer 420-6436 1 PC-Restore, Dim/Insp 421-0187 1 Dell Support Center Software 64 Bit 2.0 420-7938 1 Dell Connect 2.1 421-0092 1 DELL-DOWNLOAD-FLAG 330-6222 1 Windows 7 Label 420-9691 1 DataSafe Local BackUp 2.0 Basic 430-3605 1 Integrated 10/100 Network Card 410-1883 1 ADOBE READER 9.0 MULTI- LANGUAGE 313-7054 1 8X DVD+/-RW Slot Load Drive for XPS1640 421-1361 1 MOD,SW,RXO,EZCD,10.3,DE,FI 421-1695 1 MOD,SW,PDVD,8.3,DVD,TT,FI 421-2000 1 Creative Sound Blaster X-Fi MB 430-3603 1 Dell Wireless 1520 802.11n Half Mini-card 410-2090 1 McAfee Sapphire MUI, 15-Month 312-0950 1 9-cell Battery 420-8051 1 Microsoft Works 9.0, English For Inspiron 950-3337 1 1 Year Limited Warranty 905-6567 1 Dell Hardware Warranty Plus On-Site Service, Initial Year 906-9210 1 Third Party At Home Service, 24x7 Technical Support, Initial Year 950-9797 1 No Warranty, Year 2 and 3 412-0360 1 Soft Contracts - Banctec 960-8710 1 Warranty Support,Initial Year 467-7771 1 Thanks for choosing Dell! 991-1179 1 LoJack Theft Recovery Service,XPS - 1 Year DHS 420-8655 1 LoJack Theft Recovery Softwarefor Laptops, 1 Year 991-9779 1 10GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS 420-9326 1 DATASAFE ONLINE 1.1 10GB 988-0099 1 To activate your online backupaccount, go to Start, Programs, DataSafe Online 330-0171 1 S and P Drop-in-Box Marcom forDHS Notebooks Subtotal: $2,294.00 Shipping and Handling: $12.95 Sales Tax: $193.64 Total: $2,500.59
Lesson to deal should be, you should at least inform your customers that their system has a problem as soon as they find out, why have the customer wait forever for a system to be canceled and not know why until they call?
Final EED: 02/19/2010
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Well, I'M just advising people to not choose that option, because you may get delayed indefinitely.
But, I just looked on the dell website, and customized exactly what I wanted.. and it was litterally 180$ less than what she ordered it for.
So I called her back and had her cancel the one I just ordered. ( I did it just in time thank god), and ordered this one i customized with the same exact stats (minus the bluetooth and the extended warranty she put on it) and it came out to $2500 instead of $2,686.
I edited my original post so read the ending -
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So, I called Priya back today, and asked if it was possible for her to apply more discounts and she did, it was a little more of a hassle, because the order from yesterday had already frozen my money from my bank account and it was not going to be released until Friday.
She could have used the older authorization, but it would have delayed my order by 3 more days, so I transfered another 2500 into my checking account to cover the new authorization. lol.
I managed to get my system down to where it's only $30.07 more than my original price.
Still not perfect, but not bad.
I would recommend the customer service agent who helped me to anyone, she really did try her best and got me what I wanted. (Priya Hari) EX: 4161526
System:
Total Price: $2,453.98 (After taxes) [EDD: 2/17/2010]Code:1 224-7380 Studio XPS 16 Notebook 1 317-2826 Intel CoreTM i7-620M processor (2C/4T, 2.66-3.33 GHz, 4M L3) 1 317-2365 6GB, DDR3, 1333MHz 2 Dimm 1 320-8332 16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645 1 421-1010 Dell Webcam Central v1.4 1 421-0188 Facial Recognition 1 320-1208 ATI Mobility RADEON HD 4670 1GB 1 330-6468 DELL RESOURCE DVD,BACK-UP,XPS 1647 1 341-8982 256GB Dell High Performance Solid State Hard Drive, 2.5MM 1 320-8351 Obsidian Black High Gloss Finish 1 421-1737 Genuine Windows 7 Home Premium, 64bit, English 1 421-0323 Windows Live Search,Multiple User Interface 1 420-6576 DELL WELCOME,Software Dimension/Inspiron 1 420-9100 Dell Dock Consumer 1 420-6436 PC-Restore, Dim/Insp 1 421-0187 Dell Support Center Software 64 Bit 2.0 1 420-7938 Dell Connect 2.1 1 421-0092 DELL-DOWNLOAD-FLAG 1 330-6222 Windows 7 Label 1 420-9691 DataSafe Local BackUp 2.0 Basic 1 430-3605 Integrated 10/100 Network Card 1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE 1 313-7054 8X DVD+/-RW Slot Load Drive for XPS1640 1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI 1 421-1695 MOD,SW,PDVD,8.3,DVD,TT,FI 1 421-2000 Creative Sound Blaster X-Fi MB 1 430-3603 Dell Wireless 1520 802.11n Half Mini-card 1 410-2090 McAfee Sapphire MUI, 15-Month 1 312-0950 9-cell Battery 1 420-8051 Microsoft Works 9.0, English For Inspiron 1 950-3337 1 Year Limited Warranty 1 905-6567 Dell Hardware Warranty Plus On-Site Service, Initial Year 1 906-9210 Third Party At Home Service, 24x7 Technical Support, Initial Year 1 950-9797 No Warranty, Year 2 and 3 1 412-0360 Soft Contracts - Banctec 1 960-8710 Warranty Support,Initial Year 1 467-7771 Thanks for choosing Dell! 1 991-1179 LoJack Theft Recovery Service,XPS - 1 Year DHS 1 420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year 1 991-9779 10GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS 1 420-9326 DATASAFE ONLINE 1.1 10GB 1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online 1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks 1 464-8849 Special Offer - $30 off
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Well, call them back and see if you can have the Bluetooth Back on the order.
might be Worth a try. You really need to see if they can do BT, it is a must now a days.
[HORROR STORY] WARNING for Studio XPS buyers, do NOT choose Bluetooth!
Discussion in 'Dell XPS and Studio XPS' started by JoshGlzBrk, Jan 26, 2010.
