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    (UK)Dell Support {Warranty} messing me about

    Discussion in 'Dell XPS and Studio XPS' started by swat.josh, Aug 14, 2009.

  1. swat.josh

    swat.josh Notebook Enthusiast

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    Basically my Laptop bust inside warranty I emailed Technical support they said ok a guy will be around to your house.

    They took all week I had to book off two days of holiday and 3 days of unpaid holiday.

    During this week they replace nurmerous parts taking 1-2 hours each day I had to stay inside and wait for them wasting my time.

    They couldn't fix it the laptop and suggested a replacement....

    About 2 weeks later Dell arrange for my laptop to be colelcted yesterday (thursday) I had to wait for the courier who arrived about 3pm - another wasted day. I then had to wait friday (today) for the new one arrived I waited from 6:30am to 9:30pm at night for it to arrive and Guess What? It didn't arrive another unpaid day off.

    Total bull they waste my time and money . I would rather they just give me my money back and I will buy a Sony Vaio. My Boss is not happy I have had no working laptop...booked days off with no notice...

    What should I do at this point ?
    I am out of pocket for my unpaid days.
    No laptop - I was happier when I had the faulty on.
    Wasted my time - I have had to wait each day for courier or repair man.
     
    swat.josh, Aug 14, 2009
    #1
  2. ljnram82606

    ljnram82606 Notebook Evangelist

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    theres not much you can other then and moan to dell.
     
    ljnram82606, Aug 14, 2009
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  3. Teknobry

    Teknobry Notebook Consultant

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    What kind of warranty did you have? Next business day? If so I'd ask to speak to a senior manager, explain the hassle you're having and don't get off the phone until a suitable outcome has been agreed.
     
    Teknobry, Aug 14, 2009
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  4. EviL Ras

    EviL Ras Notebook Consultant

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    This is why i get dell to come to work. granted i dont get to see what they're doing as i leave them in side room.
     
    EviL Ras, Aug 14, 2009
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  5. swat.josh

    swat.josh Notebook Enthusiast

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    Yes I have Next Business Day. Engineers came to my house and worked in the office coming back for 5 days each day with seperate parts even replacing parts that had been replaced ?!?

    It's funny I emailed the dell helpdesk man assigned to my case on Thursday as it hit 3:00pm as I wasn't sure if the laptop was still going to be collected - he responded within an hour.

    On Friday I rang the courier as I know knew who it was as they had previously collected the old laptop. I asked them if they had any scheduled deliveries for me. They said no but it might have been because I didn't have any reference numbers. I emailed him at 1pm on friday and he never replied..
     
    swat.josh, Aug 15, 2009
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  6. BlackRussian

    BlackRussian Notebook Deity

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    You could of asked them Dell to pick it up from your work HQ.
    But yeah understand all that time and money lost...Hell Dell
     
    BlackRussian, Aug 15, 2009
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