1 pixel wide vertical coloured screen defect, who else has it?

Did anyone receive their Studio XPS 13 or 16 with any defects? I received my xps 16 with a screen defect (1080p 1900 x 1080 RGB LED screen) of 1 pixel wide vertical yellow line. Dell is arranging to pick it up and repair it. I am not happy about that as I expect to receive a functional machine.

I did some search and it seems this yellow (or other colour) vertical line issue with Dell laptop screen has been an ongoing issue from 2006 (or earlier than that).

http://www.notebookforums.com/showthread.php?t=194775 http://forum.notebookreview.com/showpost.php?p=3938077&postcount=916 http://www2.theregister.co.uk/2007/04/23/dell_vertical_lines/ http://www.ideastorm.com/ideaView?id=087700000000BEQAA2 http://www.reghardware.co.uk/2007/01/22/dell_probes_inspiron_screen_problem/ http://forums.devshed.com/computer-...l-lines-in-dell-inspiron-screen-382937-5.html http://www.digitalspy.co.uk/forums/showthread.php?t=660946 http://www.lockergnome.com/blade/2008/05/12/dell-vostro-laptop-and-hot-handed-lefty-mouse-user/


What could be the cause of the 1 pixel wide vertical yellow line? Please post any defects here so we can what issues are wide spread issue in this new xps 16 or 13.

 

It's a faulty screen. It can happen with any laptop, of any brand (remember that Dell, Lenovo, HP, Acer and all others buy their LCD panels from the same manufacturers which are LG and two or three others).

They should replace your LCD and everything should be fine

 

faulty lcd, can happen eve to the best

 

One must wonder what is Dell actually doing (if anything at all) during the "testing stage" when they are processing your orders . . .

 

Well my studio xps 13 shipped with a wifi card that didn't work. The darned thing practically had no antenna. The CARD worked, but the signal was one bar unless the device was in the same room. Even if I had it at 2 or 3 bars (3 feet from a router) there was NO internet connectivity. They sent a tech to replace it and the new one didn't work either. The in-home tech told me to get them to replace the whole system. When I did call the tech support (fourth or fifth time) they told me:

"This is software problem. Not our fault. All the Studio XPS 13 have this problem. No exchange - only return or different model"

Um.. What? If its a "software problem" from YOUR software, how is it not YOUR FAULT. Fix it!

Considering no one else on here has reported dysfunctional wifi I'm really feeling annoyed at Dell's build quality and tech support. Also I feel like the tech team has some sort of agenda to push the laptop on you even if both remote and in-home diagnostic fails. Seems like they are going against their own warranties.

Well they have a "resolution specialist" at the sales team who will call me later and see if they can change my return into an exchange for a working Studio XPS 13. Funny how the folks over here in the Americas (North or South) are infinitely more helpful than the folks in India. What baffles me is how this thing passed "testing". I guess if the "WiFi" light comes on it must work. Internet connectivity is "optional".

 

This is the main reason for me choosing a business model.

 

I may go that route when the sales team calls me back with their "Resolution Specialist". This laptop is for both work and play - its just that I wanted something nicer for the personal end of it. I do hear good things about the latitudes.