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    1640 Throttling - post here

    Discussion in 'Dell XPS and Studio XPS' started by tenknics, Feb 10, 2010.

  1. mystycs

    mystycs Notebook Evangelist

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    I dont need to run those programs at the same time do i?
     
  2. quietCat

    quietCat Notebook Consultant

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    Throttling Test Procedure:

    Tools needed:

    Stress Test:
    CPU : Prime 95 ....(In place FFTs test)....................... http://www.softpedia.com/get/Others/Home-Education/Prime95.shtml
    GPU : Furmark .....(Any test should do---Stability test)............. http://www.ozone3d.net/benchmarks/fur/

    Monitoring:
    CPU: Throttlestop........... http://www.fileden.com/files/2008/3/3/1794507/ThrottleStop.zip
    GPU: GPU Z.......... http://www.techpowerup.com/gpuz/


    Method:

    Preperation:

    Set you computer to run at max power in Win7 control panel on a/c and battery

    Make sure that GPU is set to max power in ATI Control Panel. (on a/c and battery?)

    Testing:

    Run Test both with computer running on A/C and then running on Battery.

    Run eack of the following so they can be seen on screen.

    1.Run Throttle Stop in monitoring mode... (ie. Uncheck all boxes except logging)


    2.Run GPU Z

    3.Run Prime 95 (in Place FFTs) ...wait a minute....and keep it running


    4.Run Furmark and record time started... (Any test should do--Stability Test...post which one you use) <---I edit this later if a certain test is recommended


    5.Wait 10 minutes....Take screenshot ....and shutdown 3 and 4


    6.Post screenshot and throttlestop log file.... and computer specs below.


    Computer Model: eg Dell 1640

    CPU Type : eg T9600

    GPU Type : eg ATI 4650

    HDD Type : eg 256 GB Samsung SSD

    LCD Type : eg 1960*1080 RGB LED

    Bios Version : eg A05

    Power Adapter : eg 90 Watts

    Tests used: eg ...Stability Test,In Place FFts



    Suggestions are very welcome to improve this procedure.:)

    Link to this post if you want to inform anybody else.......... http://forum.notebookreview.com/showthread.php?p=5991642#post5991642
     
  3. quietCat

    quietCat Notebook Consultant

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    You can run one and then record the time and start the second one...both then will be running
     
  4. TheSean299

    TheSean299 Notebook Enthusiast

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    So what did you say in your email? And did you have to return your current laptop?
     
  5. error-id10t

    error-id10t Notebook Consultant

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    Thanks for confirming the driver, I'm sure I tried that at the very beginning and never got anything like you. Are you OC'ing?

    Can you paste some results to the link attached as I'd say this is the closest benchmarking thread around (it's ATI drivers related). If you can also try the furmark bench with the settings used on bottom of page 4 and post your results..?

    http://forum.notebookreview.com/showthread.php?t=461422&page=5
     
  6. mystycs

    mystycs Notebook Evangelist

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    Ok ill run these and let you know whats up
     
  7. mystycs

    mystycs Notebook Evangelist

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    Where can i download throttlestop? I saw a link before but lost it.
     
  8. EGM92

    EGM92 Notebook Evangelist

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    I explained that after the tech had come over that the laptop was worse off than before (and it's true because the screen is now horrible, contrast levels are out of whack and the backlight leakage is well... look at the pics I posted a couple of pages back), it's not the techs fault but the parts that Dell sent over. I explained everything in great detail, peoples names, case numbers and such were all mentioned. I explained that I know what is going on with throttling, how their outsourced tech support treated me like I'm some sort of idiot and that they couldn't fix the problem without some sort of BIOS update + 130w PSU. I didn't get a reply through email but a direct phone call. I was told I'd be getting another phone call within the next 3 days with all the confirmed information and most likely the specs of the laptop. The person to whom I spoke to on the phone took my information confirmed everything was correct, asked me if I had any questions or concerns and explained to me that within 15 days that I'll have a new system. I'll have to return my current system once the new one arrives.
     
  9. mystycs

    mystycs Notebook Evangelist

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    Ok here is my stats,


    7:29pm started pure95

    7:31 pm started furmark


    7:36pm ended furmark and pure95



    Here is a screenshot and throttlelog info.

    [​IMG]


    ThrottleLog Info:

    Code:
      DATE     TIME    MULTI   C0%   CKMOD  CHIPM  DTS
    03/08/10 19:27:01   9.07   23.3  100.0  100.0   57
    03/08/10 19:27:02   9.12   27.1  100.0  100.0   57
    03/08/10 19:27:03   8.35   15.3  100.0  100.0   58
    03/08/10 19:27:04   8.30   14.5  100.0  100.0   58
    03/08/10 19:27:05   8.31   16.0  100.0  100.0   58
    03/08/10 19:27:06   9.23   34.5  100.0  100.0   56
    03/08/10 19:27:07   8.52   20.6  100.0  100.0   58
    03/08/10 19:27:08   8.74   21.8  100.0  100.0   58
    03/08/10 19:27:09   9.45   49.7  100.0  100.0   55
    03/08/10 19:27:10   9.22   32.2  100.0  100.0   57
    03/08/10 19:27:12   8.43   19.7  100.0  100.0   57
    03/08/10 19:27:13   8.63   23.3  100.0  100.0   58
    03/08/10 19:27:14   8.39   20.4  100.0  100.0   58
    03/08/10 19:27:15   9.09   27.6  100.0  100.0   57
    03/08/10 19:27:16   9.22   30.2  100.0  100.0   56
    03/08/10 19:27:17   8.85   23.3  100.0  100.0   57
    03/08/10 19:27:18   8.77   23.4  100.0  100.0   57
    03/08/10 19:27:19   8.99   28.4  100.0  100.0   57
    03/08/10 19:27:20   8.94   28.6  100.0  100.0   57
    03/08/10 19:27:21   8.69   21.6  100.0  100.0   58
    03/08/10 19:27:22   9.53   59.7  100.0  100.0   54
    03/08/10 19:27:23   9.39   29.0  100.0  100.0   57
    03/08/10 19:27:24   8.17   14.7  100.0  100.0   58
    03/08/10 19:27:25   8.19   14.7  100.0  100.0   58
    03/08/10 19:27:26   8.18   15.1  100.0  100.0   58
    03/08/10 19:27:27   8.41   17.2  100.0  100.0   58
    03/08/10 19:27:28   8.26   18.0  100.0  100.0   58
    03/08/10 19:27:29   8.29   16.7  100.0  100.0   58
    03/08/10 19:27:30   8.08   16.1  100.0  100.0   58
    03/08/10 19:27:31   8.02   15.9  100.0  100.0   58
    03/08/10 19:27:32   8.77   22.3  100.0  100.0   58
    03/08/10 19:27:33   8.71   18.1  100.0  100.0   58
    03/08/10 19:27:34   8.50   16.1  100.0  100.0   58
    03/08/10 19:27:35   9.14   30.2  100.0  100.0   55
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    03/08/10 19:28:14   9.26   32.8  100.0  100.0   57
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    03/08/10 19:28:40   9.03   26.5  100.0  100.0   57
    03/08/10 19:28:41   8.99   32.2  100.0  100.0   56
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    03/08/10 19:35:53   9.50  100.0  100.0  100.0   31
    03/08/10 19:35:54   9.50  100.0  100.0  100.0   31
    03/08/10 19:35:55   9.47   77.8  100.0  100.0   43
    03/08/10 19:35:56   7.75   33.3  100.0  100.0   46
    03/08/10 19:35:57   6.95   23.7  100.0  100.0   47
    03/08/10 19:35:58   7.21   21.4  100.0  100.0   47
    03/08/10 19:35:59   7.24   22.5  100.0  100.0   48
    03/08/10 19:36:00   7.71   32.1  100.0  100.0   48
    03/08/10 19:36:01   8.90   33.9  100.0  100.0   48
    03/08/10 19:36:02   7.78   32.1  100.0  100.0   49
    03/08/10 19:36:03   7.38   25.9  100.0  100.0   49
    03/08/10 19:36:04   6.99   23.5  100.0  100.0   50
    03/08/10 19:36:05   6.85   13.8  100.0  100.0   50
    03/08/10 19:36:06   6.94   22.5  100.0  100.0   50
    03/08/10 19:36:07   6.83   22.5  100.0  100.0   51
    03/08/10 19:36:09   6.87   22.4  100.0  100.0   51
    03/08/10 19:36:10   6.86   22.4  100.0  100.0   51
    03/08/10 19:36:11   8.33   29.6  100.0  100.0   50
    03/08/10 19:36:12   7.51   30.3  100.0  100.0   51
    03/08/10 19:36:13   7.18   26.2  100.0  100.0   51
    03/08/10 19:36:14   7.38   28.5  100.0  100.0   51
    03/08/10 19:36:15   6.98   21.6  100.0  100.0   52
    03/08/10 19:36:16   6.93   18.5  100.0  100.0   52
    03/08/10 19:36:17   6.88   20.6  100.0  100.0   52
    



    Computer Model: Dell Studio XPS 1640

    CPU Type : P8700

    GPU Type : ATI 4670

    HDD Type : 500GB 7200 RPM

    LCD Type : 1080 RGB LED

    Bios Version : A12 (Latest)

    Power Adapter : 90 Watts

    Tests used: Stability Test,In Place FFts



    So whats the prognosis?
     
  10. quietCat

    quietCat Notebook Consultant

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    There is no throttling up to the point you start furmark.......

    Then throttling is occuring......Your multiplier drops back from 9.5 to 3 so your CPU is running about 1/3 its max speed...I see some chipset modulation also..


    ...though unclewebb is the person who can interpret this the best...

    Your paying for a processer that Dell is limiting to under 1/3 its rated speed !!!!
     
  11. unclewebb

    unclewebb ThrottleStop Author

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    mystycs: Your log file proves that you XPS 1640 throttles during this test just like any other XPS 1640 will.

    First the multiplier drops down to 3.0 then chipset clock modulation slows thing further. When chipset clock modulation hits 62.5%, your laptop is running at about 20% of its designed performance level. That's pretty pathetic.

    Tell Dell that your laptop performs like a piece of crap, you're not happy about that and you want them to do something about it. Good luck.
     
  12. mystycs

    mystycs Notebook Evangelist

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    Haha will do thanks, hopefully i can get this issue resolved.
     
  13. mystycs

    mystycs Notebook Evangelist

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    Just out of curiosity what laptop did they offer you specs?
     
  14. EGM92

    EGM92 Notebook Evangelist

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    They're going to call me back with what I'll be getting, todays call was more of an assurance that I've been heard and somethings being done. They said equiv or upgrade if they can't match it.
     
  15. tenknics

    tenknics Notebook Evangelist

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    I've been wanting to do what EGM92 has done for MONTHS, get a replacemnet as I have so many issues and problems with my 1640. The only problem is that it seems those who are getting replacements already had a tech visit on site once or twice, or already had replacement parts tried and failed..I don't want to go through all that...Has anyone got to EGM's point of getting a replacement without going through another 1640 or replacement parts first? I dont have that kind of time to waste...(well I do but I dont want to :p)

    EGm92: what did you title your email? Any advice or tips? I'm about to write mine...

    I have a feeling this only works if you've already contacted tech support and are in the system :(
     
  16. mystycs

    mystycs Notebook Evangelist

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    It wouldn't hurt, maybe you should try it replaced?
     
  17. EGM92

    EGM92 Notebook Evangelist

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    I'm pretty sure Dell won't just give a replacement I had parts replaced was not satisfied with what they did then I wrote the email. As for getting parts replaced from a service agent they're usually very nice and work around your hours, you can schedule an appoint for a specific time and date. Installs usually take 1-2hrs depending on what's wrong. Once you're in the system and they know you have problems they can't just replace with different parts thats when things usually get escalated. If you're going to write an email I would highly recommend going through a service call or 2 first.

    The title of my email was Poor XPS Technical Support.
     
  18. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    The rule is Three or more repairs for the same issue then they will be eligible for a replacement and its refurbished only if you battle with them on the phone for a while will you get a new replacement and thats not even a 50/50 chance
    more like 70/30 you wont but its worth a try
     
  19. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    Am I throttling at first it seems like its fine then clocks drop to 6x and the CKMOD CHIPM start to drop towards the end im using a 130 watt adapter and i was running orthos and 3dmark06 your help is appreciated :) http://www.sendspace.com/file/5x55vr link to the log file
     
  20. mafyoo

    mafyoo Newbie

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    After lengthy discussion, Dell has approved my refund.
    I pretty much let them change whatever parts they wanted and ran what ever test they wanted but came back to them with an end result, the system still throttled under gaming applications. I pasted them the link to this site, they offered a replacement 1645 with a 130w adapater which i declined and after further discussions they approved a refund. Now to find a system that does not throttle.

    Mat
     
  21. mystycs

    mystycs Notebook Evangelist

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    Ran another test just for the heck of it, same no difference. Now time to contact dell.


    [​IMG]

    Code:
      DATE     TIME    MULTI   C0%   CKMOD  CHIPM  DTS
    03/09/10 08:33:52   8.82   38.3  100.0  100.0   60
    03/09/10 08:33:53   7.54   30.6  100.0  100.0   61
    03/09/10 08:33:54   7.98   17.6  100.0  100.0   59
    03/09/10 08:33:55   7.68   32.2  100.0  100.0   61
    03/09/10 08:33:56   7.68   32.0  100.0  100.0   61
    03/09/10 08:33:58   7.94   32.9  100.0  100.0   61
    03/09/10 08:33:59   7.14   15.5  100.0  100.0   61
    03/09/10 08:34:00   7.05   16.7  100.0  100.0   62
    03/09/10 08:34:01   8.30   34.8  100.0  100.0   62
    03/09/10 08:34:02   9.23   54.9  100.0  100.0   59
    03/09/10 08:34:03   7.61   31.5  100.0  100.0   61
    03/09/10 08:34:04   7.81   29.2  100.0  100.0   62
    03/09/10 08:34:05   7.01   19.4  100.0  100.0   62
    03/09/10 08:34:06   7.16   25.4  100.0  100.0   62
    03/09/10 08:34:07   7.85   34.1  100.0  100.0   62
    03/09/10 08:34:08   7.20   23.5  100.0  100.0   62
    03/09/10 08:34:09   7.56   29.3  100.0  100.0   62
    03/09/10 08:34:10   7.46   23.7  100.0  100.0   62
    03/09/10 08:34:11   6.95   23.0  100.0  100.0   62
    03/09/10 08:34:12   6.94   20.0  100.0  100.0   62
    03/09/10 08:34:13   6.92   22.3  100.0  100.0   62
    03/09/10 08:34:14   7.02   22.9  100.0  100.0   62
    03/09/10 08:34:15   6.87   14.5  100.0  100.0   62
    03/09/10 08:34:16   7.96   27.8  100.0  100.0   62
    03/09/10 08:34:17   8.08   29.9  100.0  100.0   62
    03/09/10 08:34:18   8.23   31.6  100.0  100.0   62
    03/09/10 08:34:19   7.73   30.5  100.0  100.0   62
    03/09/10 08:34:20   8.30   33.1  100.0  100.0   62
    03/09/10 08:34:21   8.09   36.0  100.0  100.0   62
    03/09/10 08:34:22   6.99   27.5  100.0  100.0   62
    03/09/10 08:34:24   8.79   44.9  100.0  100.0   61
    03/09/10 08:34:25   8.85   36.4  100.0  100.0   62
    03/09/10 08:34:26   7.89   26.0  100.0  100.0   62
    03/09/10 08:34:27   6.91   24.5  100.0  100.0   62
    03/09/10 08:34:28   8.10   35.2  100.0  100.0   62
    03/09/10 08:34:29   8.45   34.4  100.0  100.0   62
    03/09/10 08:34:30   7.45   21.0  100.0  100.0   62
    03/09/10 08:34:31   6.85   19.1  100.0  100.0   63
    03/09/10 08:34:32   7.64   29.6  100.0  100.0   62
    03/09/10 08:34:33   7.16   26.3  100.0  100.0   62
    03/09/10 08:34:34   7.84   20.8  100.0  100.0   62
    03/09/10 08:34:35   7.32   19.6  100.0  100.0   62
    03/09/10 08:34:36   7.18   18.9  100.0  100.0   63
    03/09/10 08:34:37   9.40   88.4  100.0  100.0   55
    03/09/10 08:34:38   9.50  100.0  100.0  100.0   48
    03/09/10 08:34:39   9.50  100.0  100.0  100.0   47
    03/09/10 08:34:40   9.50  100.0  100.0  100.0   48
    03/09/10 08:34:41   9.50  100.0  100.0  100.0   47
    03/09/10 08:34:42   9.50  100.0  100.0  100.0   46
    03/09/10 08:34:43   9.50  100.0  100.0  100.0   46
    03/09/10 08:34:44   9.50  100.0  100.0  100.0   45
    03/09/10 08:34:45   9.50  100.0  100.0  100.0   45
    03/09/10 08:34:46   9.50  100.0  100.0  100.0   45
    03/09/10 08:34:47   9.50  100.0  100.0  100.0   44
    03/09/10 08:34:48   9.50  100.0  100.0  100.0   44
    03/09/10 08:34:50   9.50  100.0  100.0  100.0   44
    03/09/10 08:34:51   9.50  100.0  100.0  100.0   44
    03/09/10 08:34:52   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:53   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:54   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:55   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:56   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:57   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:58   9.50  100.0  100.0  100.0   43
    03/09/10 08:34:59   9.50  100.0  100.0  100.0   42
    03/09/10 08:35:00   9.50  100.0  100.0  100.0   42
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    03/09/10 08:35:17   9.50  100.0  100.0  100.0   44
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    03/09/10 08:35:19   9.50  100.0  100.0  100.0   41
    03/09/10 08:35:20   9.50  100.0  100.0  100.0   41
    03/09/10 08:35:21   9.50  100.0  100.0  100.0   41
    03/09/10 08:35:22   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:23   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:24   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:25   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:26   9.50  100.0  100.0  100.0   41
    03/09/10 08:35:27   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:28   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:29   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:30   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:31   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:32   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:33   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:34   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:35   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:36   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:37   9.50  100.0  100.0  100.0   41
    03/09/10 08:35:38   9.50  100.0  100.0  100.0   40
    03/09/10 08:35:39   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:40   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:42   9.50  100.0  100.0  100.0   39
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    03/09/10 08:35:53   9.50  100.0  100.0  100.0   38
    03/09/10 08:35:54   9.50  100.0  100.0  100.0   39
    03/09/10 08:35:55   9.50  100.0  100.0  100.0   38
    03/09/10 08:35:56   9.50  100.0  100.0  100.0   38
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    03/09/10 08:35:59   9.50  100.0  100.0  100.0   38
    03/09/10 08:36:00   9.50  100.0  100.0  100.0   38
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    03/09/10 08:36:02   9.50  100.0  100.0  100.0   39
    03/09/10 08:36:03   9.50  100.0  100.0  100.0   38
    03/09/10 08:36:04   9.04   99.9  100.0   75.0   45
    03/09/10 08:36:05   3.00   82.5  100.0   75.0   51
    03/09/10 08:36:07   3.00   70.3  100.0   87.5   52
    03/09/10 08:36:08   3.00   72.4  100.0   87.5   51
    03/09/10 08:36:09   3.00   82.3  100.0   87.5   52
    03/09/10 08:36:10   3.00   82.3  100.0  100.0   52
    03/09/10 08:36:11   3.00   89.2  100.0  100.0   52
    03/09/10 08:36:12   3.00  100.0  100.0  100.0   52
    03/09/10 08:36:13   3.00  100.0  100.0  100.0   52
    03/09/10 08:36:14   4.38  100.0  100.0  100.0   48
    03/09/10 08:36:15   3.13   99.6  100.0  100.0   53
    03/09/10 08:36:16   3.00  100.0  100.0  100.0   54
    03/09/10 08:36:17   3.00   98.5  100.0   75.0   54
    03/09/10 08:36:18   3.00   70.3  100.0   75.0   54
    03/09/10 08:36:19   3.00   70.3  100.0   75.0   54
    03/09/10 08:36:20   3.00   71.8  100.0   87.5   53
    03/09/10 08:36:21   3.00   82.3  100.0   87.5   53
    03/09/10 08:36:22   3.00   82.3  100.0   87.5   53
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    03/09/10 08:36:26   3.79  100.0  100.0  100.0   49
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    03/09/10 08:36:34   4.46   99.9  100.0   75.0   52
    03/09/10 08:36:35   3.00   72.2  100.0   75.0   53
    03/09/10 08:36:36   3.00   70.3  100.0   87.5   52
    03/09/10 08:36:37   3.00   76.2  100.0   87.5   52
    03/09/10 08:36:38   3.00   82.3  100.0   87.5   52
    03/09/10 08:36:39   3.00   82.3  100.0  100.0   52
    03/09/10 08:36:40   3.00   92.3  100.0  100.0   52
    03/09/10 08:36:41   3.00  100.0  100.0  100.0   51
    03/09/10 08:36:42   3.00  100.0  100.0  100.0   51
    03/09/10 08:36:43   4.47   99.8  100.0  100.0   51
    03/09/10 08:36:44   3.00  100.0  100.0  100.0   53
    03/09/10 08:36:45   3.00  100.0  100.0   87.5   53
    03/09/10 08:36:46   3.00   93.8  100.0   87.5   52
    03/09/10 08:36:47   3.00   82.3  100.0   87.5   52
    03/09/10 08:36:48   3.00   82.3  100.0  100.0   52
    03/09/10 08:36:49   3.00   89.7  100.0  100.0   51
    03/09/10 08:36:50   3.00  100.0  100.0  100.0   51
    03/09/10 08:36:51   3.00  100.0  100.0  100.0   51
    03/09/10 08:36:52   4.45  100.0  100.0  100.0   48
    03/09/10 08:36:53   3.00  100.0  100.0  100.0   52
    03/09/10 08:36:54   3.00  100.0  100.0  100.0   53
    03/09/10 08:36:56   4.32  100.0  100.0   62.5   47
    03/09/10 08:36:57   3.27   60.4  100.0   62.5   54
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    03/09/10 08:41:33   6.89   39.7  100.0  100.0   51
    03/09/10 08:41:34   7.42   40.7  100.0  100.0   51
    03/09/10 08:41:35   7.68   38.2  100.0  100.0   52
    03/09/10 08:41:36   7.21   24.8  100.0  100.0   52
    03/09/10 08:41:37   8.00   32.8  100.0  100.0   52
    03/09/10 08:41:38   7.47   16.7  100.0  100.0   52
    03/09/10 08:41:39   7.04   26.8  100.0  100.0   53
    03/09/10 08:41:40   6.98   23.5  100.0  100.0   53
    03/09/10 08:41:41   7.02   24.7  100.0  100.0   53
    03/09/10 08:41:42   6.81   21.9  100.0  100.0   53
    03/09/10 08:41:43   7.15   23.8  100.0  100.0   53
    03/09/10 08:41:44   6.92   23.0  100.0  100.0   53
    03/09/10 08:41:45   7.96   33.7  100.0  100.0   51
    03/09/10 08:41:46   7.11   25.2  100.0  100.0   54
    03/09/10 08:41:47   9.46   67.1  100.0  100.0   47
    03/09/10 08:41:48   9.38   42.0  100.0  100.0   53
    03/09/10 08:41:49   8.31   34.7  100.0  100.0   53
    03/09/10 08:41:50   8.39   27.5  100.0  100.0   53
    03/09/10 08:41:51   7.96   25.5  100.0  100.0   54
    03/09/10 08:41:52   9.41   52.0  100.0  100.0   53
    03/09/10 08:41:53   7.39   26.8  100.0  100.0   54
    03/09/10 08:41:54   9.29   47.5  100.0  100.0   53
    03/09/10 08:41:55   9.17   46.6  100.0  100.0   54
    03/09/10 08:41:57   7.81   33.3  100.0  100.0   54
    03/09/10 08:41:58   7.37   28.9  100.0  100.0   54
    03/09/10 08:41:59   7.08   27.1  100.0  100.0   55
    03/09/10 08:42:00   7.42   29.1  100.0  100.0   55
    03/09/10 08:42:01   7.49   26.6  100.0  100.0   55
    03/09/10 08:42:02   7.54   27.0  100.0  100.0   55
    
     
  22. Ajston

    Ajston Notebook Enthusiast

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    Hi all

    Just got of the blower from dell after 3 hour phone call talking to a service technician. I explained my throttling issues. He made me uninstall my video driver and download the older version from the dell website and intalled it. aswell as the new A12 Bios. I ran a couple of games and still no improvement. Then we ran some diognostic tests the system is fine. He said its probably the harddrive???? I explain the issue again. then he asked me to run the games without th power cord in, everything just seemed to run in slow motion. Plugged it back in and it ran perfectly for about 3 minutes and then the throttling started!
    at first he said he was unaware of such issues. at the end of the phone call he said he is going to replace the mother board. Replace it with what type of mother board? The same type?? I said what would be the point? he then said he was aware of such problems and assured me this new motherboard is the fix?? A technician is coming on thursday to replace the mother board, If this works ill obviouslly be very happy, I have my doubts! Ill keep you posted on the out come, what are your thaughts??

    Alex
     
  23. mystycs

    mystycs Notebook Evangelist

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    I dont think the replacement of the motherboard will be close to the solution. Its the BIOS and the adapter, the motherboard cant change anything as your still using a 90w adapter and the same bios software most likely.
     
  24. Ajston

    Ajston Notebook Enthusiast

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    Neither do I, But i think im gonna let things run its course. I pretty shure the end result will be the same whatever they do. Unless they renew the bios and send me a new adaptor. I got the premimum cover when I bought the machine so something has to be done!? after they run their tests and replace the parts and if the problem persists a shall look to them to replace the machine and upgrade it to one with out problems quite rightly.!
     
  25. mystycs

    mystycs Notebook Evangelist

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    Yea i have the premium cover as well. What you can do is once they do replace it, since its probably not going to fix, is argue with them even more for a waste of your time, and they will most likely give a replacement or refund.
     
  26. unclewebb

    unclewebb ThrottleStop Author

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    Mkelliny: Are you using an older bios version?

    Your laptop is definitely throttling but the log file shows a throttling scheme that is a little different than most of the ones I've seen lately. Most of the time the multiplier gets dropped down first to 3.0 before chipset clock modulation starts getting used. I'm not sure why but your computer uses modulation first.

    The CHIPM column documents Chipset Clock Modulation which is used on these laptops to slow them down internally. When that number drops below 100%, your computer is throttling and performing at less than 100% of its rated power.

    01:24:36 shows the start of Chipset clock modulation being used and it continues on until 01:27:52. When you see a number like 50.0 in that column, that means that internally your CPU is running at about half of its rated performance level.

    Anyway, long story short, it throttles. If this happened while gaming, you'd notice a slow down.
     
  27. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    I do notice a slow down it will go from 50-60 FPS in L4D2 to 10-12 periodically i'm using the A12 bios as well and it shows that its detecting the 130 watt power supply i tried that with out throttle stop running im going to do the test again with throttle stop running and post the results
     
  28. Mechanized Menace

    Mechanized Menace Lost in the MYST

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  29. unclewebb

    unclewebb ThrottleStop Author

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    Do you have the top 4 boxes in ThrottleStop checked? Once TS is enabled you have to check these boxes to try and force your CPU to its maximum.
     
  30. TheSean299

    TheSean299 Notebook Enthusiast

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    I emailed [email protected] and a technician called me today saying he was going to send out a new adapter. I told him I don't think it's going to solve anything, but he insists I try it and that he's heard another customer say that it resolved the throttling problem. I call bs on that, but whatever, we'll see what happens when it gets here.
     
  31. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    I did not at first then i did it again with the chipset modulation turned to 100% and played two campaigns of vs in L4D2 im not at home right now, but im happy to say no frame rate drops :D ill do another stress test when i get home with the boxes checked and ill post that up. Thanks alot UncleWebb
     
  32. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    it will work with throttlestop enabled other than that it will still throttle only not as frequently
     
  33. unclewebb

    unclewebb ThrottleStop Author

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    As soon as I have some free time I'm going to update ThrottleStop to help improve its anti-throttling abilities. It was originally designed for the XPS 1645 with an early bios version. Now that Dell knows what I'm up to, I'm going to have to do a few tweaks for better performance. :)
     
  34. tenknics

    tenknics Notebook Evangelist

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    Wow...Congrats I guess...How long did that process take? The changing of the parts and testing? I wanted to get a refund for this awhile ago...
     
  35. mystycs

    mystycs Notebook Evangelist

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    Im on the phone with a dell rep right now, showing them the throttling and showing them the tests.
     
  36. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    http://www.sendspace.com/file/h6i8jp

    no more throttling with clock and chipset modulation set to 100% solid 100's except for one dip to 92.5% other than that max temps were 70/68 C for CPU and 68 Celsius for GPU now only question is do i need the clock mod one since it was my chipset that was acting foul?
     
  37. mystycs

    mystycs Notebook Evangelist

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    Just got off the phone with them, she drew many blanks, thought i was overclocking when i showed her the tests, and asked to test it in safemode which would obviously not show the actual performance. At the end after 40 minutes of talking to her talking to her superior with no answers she tells me sorry there is no fix Which we obviously already know at the moment. Ehh this sucks. lol
     
  38. mystycs

    mystycs Notebook Evangelist

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    Just emailed Michael dell. Lets see what happens.
     
  39. tenknics

    tenknics Notebook Evangelist

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    Maaan, totally off topic but I've been striking out a lot lately with Dell..I'm really getting tired of dealing with them...
     
  40. mystycs

    mystycs Notebook Evangelist

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    meh yea.... this is all crazy.
     
  41. TheSean299

    TheSean299 Notebook Enthusiast

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    Even if my new adapter stops the throttling, what happens when I want to play games on battery power? I'm wondering how they plan to talk their way around that when the time comes.
     
  42. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    from what i understand ppl can play games on the 9 cell but i will tell you for sure this friday when i get mine
     
  43. TheSean299

    TheSean299 Notebook Enthusiast

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    I've tried to play on battery power but it still throttles.
     
  44. mafyoo

    mafyoo Newbie

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    well personally i still think dell has great customer service and warranty services. i just hope they fix this throttling issue...
    the testing took around 3 weeks untill i got authorised for a refund.
    I repeated stated i didnt get what ipaid for which i still stand by.

    anyone have any ideas for a performance laptop with no thottle? i was looking at the g51 however i think it is also tainted with the dreadful throttle issue

    m
     
  45. mystycs

    mystycs Notebook Evangelist

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    Yea im looking at the g51 and g73 right now as well. Check out the asus part of forums and ask around. Hopefully i can get a refund to.
     
  46. NICKM1

    NICKM1 Notebook Consultant

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    Im no expert but i had same prob with poor performance running on battery and i went into catalyst control clicked the graphics tab in top right and went into power play and switched battery from maximise battery to max performance that sorted it for me but maybe you done that already
     
  47. mystycs

    mystycs Notebook Evangelist

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    Yea i have done that, but its not the battery performance its the throttling.
     
  48. NICKM1

    NICKM1 Notebook Consultant

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    mmm even on battery what fps are you getting on battery in cod4 or somethin that new
     
  49. unclewebb

    unclewebb ThrottleStop Author

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    The XPS 1640 only seems to use Chipset Clock Modulation so at the moment there is no need to put a check mark in the Clock Modulation box of ThrottleStop. Most of the laptops I've seen use one type of clock modulation or the other but not both at the same time.

    In your log file it shows a few brief instances when the multiplier sags just a little bit as well as the C0%. I'm not sure what stress testing program you were running while testing but this is likely a sign of brief amounts of chipset clock modulation being used by the bios and then being quickly corrected by ThrottleStop. If you use the More Data option in ThrottleStop then this should be easier to see.

    Overall things look much better and should result in smoother game play. There is still room for improvement but a lot of that is up to Dell to fix this issue at the bios level and not after the fact like ThrottleStop is trying to do.
     
  50. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    Honestly, Unclewebb I did some real world testing I.e Playing L4D2, Saints Row 2, and COD 6, and with both Chipset and Clock modulation checked to 100% I experienced the best results I mean a steady 40-60 FPS in L4D2 for the entire three campaigns I "stressed" it on, an hour of saints row, and a few deathmatches in COD 6 all very very stable besides server lag . I am very happy and have a renewed excitement for my laptop thanx to a 130 watt adapter and Throttlestop even though it SHOULD BE UNESCESSARY DELL! :D
     
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