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    9350...when a factory reset is not a factory reset

    Discussion in 'Dell XPS and Studio XPS' started by extra-ordinary_guy, Dec 12, 2016.

  1. extra-ordinary_guy

    extra-ordinary_guy Notebook Consultant

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    I did a search but couldn't find anything although maybe it's mentioned already, but I've done both the short and long factory reset on my new XPS 9350 and both end with the same result with a seemingly different windows installation with a 'Windows.old' folder'. Does anyone know what's going on here? Is the 'factory reset' really a reinstall on top of my old installation???
     
    extra-ordinary_guy, Dec 12, 2016
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  2. extra-ordinary_guy

    extra-ordinary_guy Notebook Consultant

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    My mistake - I see the factory reset is only accessible from the recovery environment and what I had done in the post above was only a windows reset.

    Ten days and 160+ views and nobody put me straight!
     
    extra-ordinary_guy, Dec 22, 2016
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    pressing likes this.